Customer Testimonials
The employees are very helpful, professional and knowledgeable.
Great service
The most favorable aspect to this business is the staff. Employees are the face of the company, and the people I deal with (customer reps, fuel delivery persons, and service techs) are each friendly and helpful, giving a Downeast my highest recommendation. Of course we highly appreciate the fuels we consistently receive when we need them.
Very trusting,always dependable, very friendly, always willing to work with me no matter what
Quick response, willing to help and solve problems, friendly.
Everything works. Pricing & service are good.
Great service
Customer for 19 years
I've been a customer for over 25 years. I'm happy with the service, fair prices and most of all their attention to safety!
I submitted my request for propane via my online account. The autoreply indicated I would receive confirmation of my order via email within 24 hours. I received no confirmation email after 6 days so I called my local branch, she then placed my request into the system and I received my delivery of propane within 10 days. The employee was very nice and professional, and I appreciated her apology, but it seems there is a problem with the online request system.
Timely responses to any heating issues.
Automatic delivery
Your customer service staff is usually, but not always, polite, well-spoken and helpful in solving a problem or answering a question. Your delivery services are outstanding, specifically in the automatic fuel delivery aspect which assures me that I will never be without fuel, winter or summer. Your repair servicemen are unfailingly polite and professional as well as skilled. Downeast is clearly the best in the business.
Reliable, efficient courteous service.
Friendly people on the other end of the telephone line. Competent and helpful technicians.
I'm happy with their service, never had any problems.
I have always found that I can get a straight answer when I call the office.
My delivery of both fuel oil and natural gas are timely and I have yet to call.
always there when needed
They deliver oil on time
Customer support personnel are always respectful and helpful.
Reliable and offering prepay plans
The person delivering the propane was a nice guy.
Downeast Energy has always been consistent and reliable. Thanks for getting rid of the hazmat fee.
Hi,
What is awesome is that I never have to think about my propane. You are always here and I have never run out. Even if I forget to shovel, your people are wonderful about filling my tanks.
Thanks so much for your defdication!
We never run out of propane. Great customer service
Great customer service and prompt delivery.
Very timelyon servicecalls
Hard working, courteous, knowledgeable people from the office to service wanting to help.
I like the personal customer service.
Downeast has provided us competitive prices and reliable service for our propane needs over the last 10 years. We have been very pleased with Downeast.