Customer Testimonials
I once had to request service early in the a.m. as I awoke to my home being cold with my heat not working in the winter. I do have a service contract and I was extremely impressed with your quick service and very kind employees. I also love your automatic delivery service. I trust your company. You truly seem to care about your customers.
The people! Always helpful and kind.
All good.
Service is excellent, very quick to respond. Efficient, competent service personnel.
Always great service
Timely service and delivery. Helpful office staff.
appreciated the timely delivery on Christmas Eve when our power was out and we were relying on the generator. Service/delivery technician was friendly.
Prompt response and courtesy
Fast, professional
Just very responsive and diligent in taking care of customers. I’ve had several interactions and each time I’m able to reach a person and DE makes every reasonable effort to get fuel delivered.
They just try so hard to meet my needs. If it’s an emergency or routine they are great.
I like how you've made Customer Service more responsive (there was a time when trying to get connected was a problem)-- and I have always found the agents patient and helpful.
Very responsive service
DE was very responsive to my recent request to be able to fill my propane tank a few days in advance of the predicted storm that was coming. When the power went out due to the high winds, our generator went on and we knew that we were filled and ready for a few days without power. The comfort that we had was more than can be described. Thank you.
Propane tanks installed. Crew very polite and informative
On time, efficient service and friendly!
Thank you!
Reliability
The staff is very knowledgeable and helpful.
great delivery and quality
You have always been so reliable in service sales and propane deliveries.
you're always there when I need propane-very responsive to my situation
You have good people.
Friendly, helpful, polite.
And you answer your phones without robots.
Convenient, simple and easy.
Ordering, delivery schedule, customer service interaction
I have been happy with Downeast Energy for many years!
A real person answers the phone when you call and they are knowledgeable and helpful and polite and friendly!!
Excellent customer service. Every time I call a real human answers the phone. The office staff delivery drivers, and the boiler technicians are all really nice.
The service is awesome we just got propane and the person that came was verynice
Product and service is very expensive, however the staff is very friendly.
I don't need to worry about whether or not they are on top of things...