Customer Testimonials
Hello,
I am giving a 10 due to Sr Management actually reading these reviews. This is the first for me. As you know I had many issues, form lack of communication regarding the change, my credit balance at end of last season, conflicting information if the service plan is a prepaid or included in the budget, letter for budgeted gallons at 200 gallons when my history is 650, my exhaust pipe needing repair. When you deliver K1 instead of #2 in the summer months, well, let's just say I put on my calendar to call Dead River. I truly appreciate Sr Management's attention. Pipe repaired and rate adjusted. Thank you
Quick response when needed
Responded to my request and inquiries, promptly, and completed the necessary task with immediate feedback and receipt.
I had an issue with a pricing contract. Prices went up at the end of the contract - May 1. I requested to the lower price be reinstated - I use a lot of propane- that was granted and reflected in my most recent delivery. However, a May 3rd delivery was not corrected retroactively. I talked to someone in person and thought it was corrected but my account on the website appeared to say otherwise. I complained on this forum and just received a phone call assuring me it was being addressed. I appreciate the call and the explanation. You guys have a new or upgraded system and there will be issues. Thank you for the resolution.
Convenience and friendliness
Excellant customer service.
We just relocated to our address in Brunswick, ME., 2 Chebeague Lane!!
Yesterday we had our first oil delivery. It was an extremely efficient, as well as friendly encounter!!
My husband and I look forward to continued business with you!!
Kind regards,
Name removed and Jim Lyng
Price and service
Everything!!
I don't have to worry about deliveries or service!!! You're always there when I need you!
My father worked for Brunswick Coal & Lumber for 26 years. He was the service manager!
prompt service
Questions are answered in a timely manner.
Your very quick response and guidance in my every need. Very prompt with great courtesy and care.
Friendly customer service and they deliver in a timely manner.
Customer service
All services & personnel
Buick response
Very efficient. Questions snswered in s timely manner.
Great service always
Justine Gosselin, your customer service representative has always been very helpful and professional. She is an asset to Downeast Co. I have been with you since 1988.
Prompt, knowledgeable, helpful, HUMAN. I really like how when I call your office I speak to a real person from Maine. Like I'm talking to a neighbor. That's so rare these days!
Nicole & the Heap has been a god send this winter. Very grateful to Downeast at locking a very reasonable price for my wife and I. I am 78 and have a disabled wife who only receives social security each month. Your service and price has reduced pressure in surviving this winter. THANK YOU. Sincerely, Richard Gadway, Sr.
The service is fantastic. Rapid responsiveness. Knowledgeable & professional technicians. Easy to manage the account online.
Quick delivery
Very helpful and polite. Got a technician quickly when needed.
You are local and I can reach you by phone
I would highly recommend Downeast Energy!
So happy to be a costumer!
Reliable, accessible,
Always there even in emergency
Thank you for leaving slip with amount delivered and owed so I could promptly pay bill.