Customer Testimonials
Good service I have.been with downcast for many years
Easy
I’ve been with this company for 40 years. The customer service has always been great. I do miss being able to see the people in the office when making my monthly budget payments and being on a first name basis with the staff.
Talking w/knowledgeable staff when calling
I like the quick responsive customer service. I am very happy with the Service department including their knowledge of the entire system I have and the ability to fix or update any equipment or supplies that I may need. The Customer service was great for a question I had on the website. The Accounting Department was informative when I moved in and needed to figure out balances after purchasing a home and understanding the new account and how it works.
Excellent everything. You are always very responsive and accomadating.
Thank You!
I imagine we can get propane from most any company, but we appreciate prompt telephone customer service and, most especially Scott, our delivery driver
Responsive, timely automatic delivery, pleasant, efficient and professional staff.
I have been a BC&L and DownEast customer for 35 years. They have never failed to providew excellent service.
great service
The team is awesome!
Timely response to service.
Both are decent. Since Downeast has been purchased by an outside company we will see how we think about it later.
Automatic delivery.!
Really appreciate the timely delivery of our propane. No fuss no muss.
I have been with DownEast Energy, formerly Brunswick Coal and Lumber since 1967.
I have always had reliable Service since that early date, now with 4 Rinnai space heaters and a Hot Water on Demand heater . Add to this my consumption of Propane.
You are incredibly responsive to my every need.
Thank you for leaving slip with amount delivered and owed so I could promptly pay bill.
Hello,
I am giving a 10 due to Sr Management actually reading these reviews. This is the first for me. As you know I had many issues, form lack of communication regarding the change, my credit balance at end of last season, conflicting information if the service plan is a prepaid or included in the budget, letter for budgeted gallons at 200 gallons when my history is 650, my exhaust pipe needing repair. When you deliver K1 instead of #2 in the summer months, well, let's just say I put on my calendar to call Dead River. I truly appreciate Sr Management's attention. Pipe repaired and rate adjusted. Thank you
Quick response when needed
Responded to my request and inquiries, promptly, and completed the necessary task with immediate feedback and receipt.
I had an issue with a pricing contract. Prices went up at the end of the contract - May 1. I requested to the lower price be reinstated - I use a lot of propane- that was granted and reflected in my most recent delivery. However, a May 3rd delivery was not corrected retroactively. I talked to someone in person and thought it was corrected but my account on the website appeared to say otherwise. I complained on this forum and just received a phone call assuring me it was being addressed. I appreciate the call and the explanation. You guys have a new or upgraded system and there will be issues. Thank you for the resolution.
Convenience and friendliness
Excellant customer service.
We just relocated to our address in Brunswick, ME., 2 Chebeague Lane!!
Yesterday we had our first oil delivery. It was an extremely efficient, as well as friendly encounter!!
My husband and I look forward to continued business with you!!
Kind regards,
Name removed and Jim Lyng
Price and service
Everything!!
I don't have to worry about deliveries or service!!! You're always there when I need you!
My father worked for Brunswick Coal & Lumber for 26 years. He was the service manager!
prompt service
Hopefully my bill for propane will be taken care of the way it should with employees discount like I was told.