Customer Testimonials
The person I spoke with was very helpful in getting me a fair price per gallon on propane.
Its the local service. We know the staff and they know us.
What I don't like is calling a local number and getting your call center NOT in Maine. People who have no idea about the lay of the land and the rather complex system we have.
If I could have gotten the Windham office directly I know we would have had oil sooner than 6 hours.
Jeff McMullin is an amazing wealth of information. He helped me to see the value of converting my home to propane. I appreciate the quickness of getting the propane tanks set up for a new furnace and a generator. Thank you and Kudos to Jeff for his help.
Delivery man was great
Have always had a pleasant experience when I need to call in.
I like that you know when to fill my tanks. I like automatic payment option so I don’t have to remember to pay the bill.
Quality products great service
You are always responsive to our needs especially when it’s a problem. We have been customers for 30+ years through Don Rich and all the mergers since.
I have always received prompt and courteous service from Downeast.
My propane needs are taken care of automatically. I don’t have to keep checking to see when to call. I like getting the email that tells me it’s been filled, and the bill is emailed to me. And then my credit card is automatically charged. We travel a lot so I have no worries about my propane needs with Downeast Energy.
Excellent service very reasonably priced propane.
I like that dates and times were told to me and that is when they came .
good customer service
You come when I call for propane
Very dependable
Prompt service
I feel great loyalty to Downeast energy. I have been a consistent customer for 20 years as of next month. I appreciate this company for friendly, excellent service such as many visits to service and fix my furnace, prompt oil delivery, and maybe most of all, the soft touch when it comes to taking some extra time to pay for delivered oil. 90% of the time I pay the balance in full before the due date of the first bill, but there have been a few times over the years when I had to pay incrementally over 3 or 4 paychecks to pay off the balance; I was never hassled, and the late fees were surprisingly low. At those tougher times is when my loyalty to Downeast Energy was cemented. Thank you.
Reliable and prompt customer service.
Try their best to keep me supplied throughout the year even in a tough place when the weather is bad.
Fast ,onetime delivery
Timely delivery and a budget plan
Customer Service is always very nice.
I like having great turn-around time when I call for propane and the ease of paying online, but the price of propane for a small amount is outrageous!!! Just because I use a little amount from May to October, I shouldn't be charged such a higher price per gallon - plus all those extra charges. Is this a Maine thing???
Everyone I have dealt with has been courteous and professional.
I would appreciate having my tank filled above 80%.
I like the budget payment that automaticly takes a monthly payment during the heating season from my checking account'
You were very prompt on delivery, all I could ask for thank
So far I have had a great experience as a Downeast Energy customer, I have had a number of customer service interactions both in person and on the phone. I value the local office the most, it's important to keep a community experience to me. I am not interested in a regional office that does not value the customer, and having locals who can answer questions is important to me.
Good service. Tech was concise on diagnosing problem and efficiently solved the problem
Regular deliveries, ability to buy one year service at a time.
Propane and heating oil.