Customer Testimonials
My only complaint is that the website sucks! The first time I used it didn’t allow online delivery ordering. I had to call the local office every time I needed propane. It was finally fixed and I could order fuel but in one month’s time it stopped working. It is still not working and I spent over an hour on hold on the phone only to find out my online order wasn’t processed. Fix it and people spend less time on the phone with your agents.
Friendly and on time ... never tun out!
Pricing, reliability
Fast Prompt and Reliable
The people we meet face to face are always friendly and helpful. The people on the phone, not so much.
Aleays there when I need them. Very responsive
Arrived promptly, the delivery person was pleasant and friendly, remembered my dog's name and mine, and appeared to be happy with what he was doing! All this with snow on the ground and more threatening.
Your real time remote monitoring of tank levels is a fantastic resource, and the numbers appear to be spot on with the levels I observed.
I'm very satisfied.
I have always had very good service from Down East Energy.
I was impressed and happy that propane was delivered to my house late on Saturday afternoon before the snow storm and low temperatures. Thank you!
Your billing system needs some improvement. A recent statement of mine had no detail and payment I made recently did not reflect the quick payment discount. It appears that Downeast is still working out the invoicing kinks after merging with Superior Propane.
Your office staff has always been terrific and helpful.
I like that the delivery is fairly speedy after I call for a fill.
Reliability and communication when propane delivered.
Reliable delivery, prompt service.
dependable
Has been solid from day one. Reliable and folks in office are very nice. I liked the fact that they came and topped off my oil even though I was right around 1/2 empty, that spared me a $1000 + bill.
I received fuel Oil from your company, after a few minor hiccups everything is okay.
Reliable.
Very courteous drivers and office people. Very satisfied with your service.
Service plan and cost and auto-delivery
On time delivery.
I've had an account with Downeast Energy for over 20 years, and they are always the best!
Auto-monitoring of my tank and service provides such a piece of mind when I am away during the heating season. Auto delivery and payment are highly preferred. 👍
They are of good quality and readily available.
You keep my tanks full. The only problem is I clear a path around the front of the house and your guy trudges through the deep snow around the back to fill the tanks. I've told at least one of them but it's not always the same guy. I feel bad for the guys that do it because it's quite difficult for them. If you could put a note on the order or something like that to use the cleared front walkway it would be so much easier for them.
The representative was very helpful. Now Service needs to follow up quickly.-Thanks
My rep Colleen Hackett was amazing!
Prompt service
Great service
auto refill and monthly pay program.
thank you for your prompt delivery
We have been customers of Downeast Energy for 25 years & have been content with everything.