based on 1317 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service tech was very knowledgeable and thorough. I knew what to expect and it was done well.
Carpets look great!
I paid $300 just for urine treatment that seem not that impressive. I was right the the area I was most concerned about smells of urine. My tech kept asking and all I could smell is the cleaner when he was here. The room to me is no different. The whole cleaning cost over $500 and I even had him come back that night because of missed areas. I want it fixed ASAP or a refund. Not happy...
Thank you for your review, and for giving us the opportunity to fix the problem!
Prompt, friendly and great job cleaning my carpets.
The tech was very respectful, helpful, and courteous. I would definitely recommend Zerorez.
We've had our carpets cleaned twice now. The people who have cleaned our carpets have been professional and have answered any questions we had. We also liked how our carpets felt afterwards and how fast they dried. Thank you
The service was above and beyond. Very pleased!
Loved that it does not use harsh chemicals.
The guy that cleaned our carpet worked really hard to clean some really pet stained carpet. He was upfront with what he could do and how much it would cost.
Carpet looks great and really fluffed up the carpet.
Chemical free.
I have some spots that are still damp as of Saturday night and I have put a space heater near it off and on several times. Cleaned on Thursday morning.
He needed to go over the spots he extra cleaned a couple of more times to suck up the water better.
I was rescheduled twice, but when the tech finally got here he did a fine job. I guess they had too many jobs and I got bumped twice. That was inconvenient because I had moved all my things out of the rooms so the carpet could get cleaned easily. So the apt. that started out on tues. finally got done on Fri.
Everything went smoothly. Good tech and good job.
I really liked how thorough our tech was. He was very also very informative and we could tell he loved his job.
No residue left on carpets. On time, excellent communication, answered all questions.
Timely, courteous, and professional service. Tech was very friendly, knowledgeable and careful.
You don't use soaps.
Very easy to work with. Excellent job.
Cleaned well, NO RESIDUE, left our carpet feeling soft. Zoram did a great job. Very professional and courteous.
My floors and upholstery look like new. They young man who did the work was pleasant and explained what he would do. He was careful and quick. I am very happy thank you
Great service and very polite young man did an excellent job and explained everything he was doing
Good job! However it was spendy.
Our technician (Tim) was very friendly & knowledgeable. Our home looked, felt & smelled clean & fresh.
Clean longer
Read my google post, awesome
I didn't like that there was a $15 environmental fee and I didn't like that we were asked if we wanted to leave a tip. I felt like some of my spots on my rugs that were cleaned are already visible again.
Thank you for your review- we have been in contact, and are working to resolve your concerns. Thank you!
I was quoted a number on the phone, which I thought was high for the small space but went with it. The technician came and gave us a number 4x higher. Even though the company made it right by having my husband wait on the phone for 18 minutes to give permission to do the job for what we were told, I still don’t know I would use you again. The run around was a lot to handle. Price was so high, and the number the technician gave was flat out laughable.
Thank you for your feedback. Please give us a call at 2084273133 to discuss what happened.
No chemicals. Friendly workers.
FAST AND VERY GOOD JOB.
Our service was the best. Our carpets are really clean, that is a great feeling. The service agent was so cordial and extremely informative. We have never had better. Thanks You🤗 Yes we will recommend the service to our friends and family.