based on 1317 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your review and for taking the time to talk with us today. We appreciate you communicating your concerns with us. We look forward to hearing from you in the future!
Very professional and thorough.
One suggestion: If your cleaner had a nice fresh clean, soap scent that stayed in the house a few days, that would be something that would help me be a return customer. My carpets are clean but a clean smell along with that is very desirable.
Carpet cleaner was good. He did step on some plants and pulled a vent off of the house. I was able to replace the vent. I think you should talk to people about how the carpet will temporarily wrinkle but as it dries it will tighten up. Also the dry time seemed longer than was explained to me. I waited until the next morning to move things back when I was told 7pm. Overall good experience just not great.
I was very impressed with the carpet cleaning.....although I had him come out and redo the kitchen traffic area, He was very good in coming back, I appreciated him very much. Thanks Tim for putting up with me and my picky request.
Quick and my carpets look great. Thanks!
Good Work, no chemicals. Fast Drying time.
Price was reasonable
Carpets were really clean. Technician was thorough and easy to work with.
They showed up on time. The technician was well trained and very professional. I was very satisfied and would definitely recommend Zerorez to anyone in need of carpet cleaning!
Communication was great, scheduling appt was fast and easy. Price was reasonable and exactly as discussed over the phone. Person that took my call was friendly and knowledgeable. Tech that came out was professional, did a great job and friendly. Thank you very much!! First name removed
Spots are reappering and when I clean them with my "cheap" carpet cleaner I can't believe all the dirt I remove after just 7 days :(
It is the best steam cleaning I've ever had. Arnell was very professional and worked hard. I will definitely recommend Zerorez to others and will be a repeat customer. Thank you!
Tim did a great job. Our carpets look great.
They did an excellent job and would recommend them. it did take all night to dry.
My carpet came clean.
It was so nice to use a non chemical cleaner
We received really great service!
The carpets are clean. The heavy traffic areas are better. The young men were kind , polite & professional.
I still had a lot of spots that I had to hand scrub
I picked your company because it had the quickest time slot to get my carpets cleaned. But this company was very professional and did a great job!
Knowledgeable about the cleaning product. Very customer friendly. Fast and efficient cleaning. I want to do my other 4 rooms very soon. ❤️ ❤️ ❤️
Nothing at this point. Helpful and always quick to get customer in. Thank you
Service personnel were courteous, worked quickly, carpet was not very wet and looked nice.
very friendly and professional. Thank you it was a great job
Courteous service men. Listened to my concerns and answered questions thoroughly about the process. Professional behavior yet friendly and caring. Did a tremendous job. My carpets look like brand new!!
Very cordial and friendly carpet Tech's. Loved how they protected my corners and wore booties. Carpet dried in 4-6 hrs, very pleased!
Easy to schedule, came on time, did a fabulous job, friendly people. I've used many other companies, and even though my carpet is older now, it looks better than after any of the other guys got done.
It was great that even during the holiday (Memorial day) you provided services. It was quick clean and professional. Thank you for your company and Arnel Johnson for his hard work.
Very nice job on our very old carpet! Professional in every way and dried quickly! Thank you
Your representative was professional, informative, and friendly.
I feel like your pricing was slightly deceptive