based on 1295 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There are a number of very wet spots still and a few of the rooms. We did not expect that. The carpet seems to have a coating of something on it when rubbed with the bare hand or walking barefoot on it. Again, we did not expect that. It might go away in a few days. We will see. The young man who provided the service was very professional and did answer any questions we had.
Super reasonable prices and love the job you do. Awesome.
The guy who came out to clean are carpets was beyond amazing. We live in Utah and had a rental property done. He called me and walked me through the entire home and made suggestions without being a pressure sales person. He was honest. He took time to take before and after pictures too because I wasn’t able to see it in person.
On time. Professional and friendly tech. Made my white couch white again.
We really liked our tech. Worked hard, efficient, well spoken. But he missed details on our tile cleaning; behind the bathroom door and around the edges of the toilet, the edges under the toe-kick of the kitchen cupboards. I’m thinking of calling the office to see about a touch up.
Thank you for your review- we have been in contact, and are working to resolve your concerns. Thank you!
Arnell did a great job explaining the process he was doing and was very professional in his service. Very accommodating. Ended up doing 3 extra rooms for us. Told us he had all the time we needed to take care of our needs. Has been trained well and did a great job. Have another job scheduled already. Will highly recommend to friends and neighbors....Thank you!
The tech was professional and went over every area thoroughly. I am very happy with the chemical-free process and feel it’s much more effective than chemical carpet cleaning.
My carpets are so amazing!! Dave did a great job. I have never been satisfied with any previous carpet cleanings and decided to try Zerores on a whim, I am so glad I did!! I could not be happier with the results. I will absolutely be using them again!! A+!
Clean water no residue to collect the dirt
I'm really impressed about your service, very professional Technician expert that clean our carpets. He really worked hard, our Carpets feel great (no soap residue) just really clean carpets.
Thank you
Love the efficient service, clean product, and short drying time!
The job was done quickly and cleanly. I was also very pleased with the end result.
I was very pleased with the job Arnel did on my carpet! He was very knowledgeable about the product and did a great job cleaning the carpet. I have already told several people about your company when they ask who did mine. Thank you
Name removed
Very good product and very professional
Service was good. Technician was very careful about floors and corners. Hard working.
The carpets look good. It's too early to know for sure how they hold up, given the claim that zerorez keeps them from getting dirty as soon as other carpet cleaning companies. When I arrived home after the cleaning was done, there were very large bumps in the carpet because it had stretched out in the process. I was very concerned and called to ask about it and I felt like the person answering the call wasn't prepared to answer my concerns. At first he told me how, if carpets haven't been stretched in a long time, or were last stretched poorly, the carpet clearning process will show that, but then he went on to say the lumpiness should go back down in a day or two, then he said to wait 72 hours and the lumpiness should be gone. I felt like he was just trying to find something to say that would satisfy me. The lumpiness did go down overnight and looks like what I expected. Just being ready to explain, in advance, these possibilities of how carpet reacts to clearning would go a long way to releive customers' concerns.
Thank you for your review and for speaking with us today about your concerns. We look forward to hearing from you for your next cleaning!
The knowledge and courtesy of your technician. Very happy with the whole process.
No chemicals, promptness, curtious and friendly and did a great job!!
The fact that you take all the dirty water OUT of the house is a big plus! Also, no residue left on the carpeting is a big plus! Having corner guards for the walls is a big plus! The fact that my carpets now look brand new is a big plus! I loved the special that I also got in on. BIG PLUS!
on time and did a great job!
Much happier than expected!
The tech worked really hard and did a fantastic job! We weren't sure our carpet could get this clean.
You just did them. Of course they look clean now.
Very professional, informative staff! Carpets dried quickly, look bright and clean.
The tech was very professional and did a great job communicating.
The tech was nice and did a great job. Explained everything fully and made sure we understood the process
This is the best cleaning method I have ever used. My carpet is many years old and it cleaned up beautifully. It's much brighter and the high traffic areas look great. The tech was very courteous and thorough. I have already recommended Zerorez to 4 of my friends.
Fast, efficient, helpful and courteous
Mostly your tech. Good guy
Good service, courteous friendly employees