Idaho Falls
1626 Hollipark Drive
Idaho Falls
ID 83401
United States

Average rating: 9.4 out of 10 based on 1317 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 3, 2022 — Rated 10 out of 10 by N.M.M. Idaho Falls
What do you like about our products and services?

Zerorez showed up on time, we’re very professional and did a wonderful job on our basement carpet. I would definitely recommend them to anyone.

Report a concern   November 2, 2022 — Rated 10 out of 10 by M.M. Idaho Falls
What do you like about our products and services?

The technician and the work completer by the tech was done wonderfully.

Report a concern   October 29, 2022 — Rated 10 out of 10 by L.C. Idaho Falls
What do you like about our products and services?

Service was awesome! Angle was so great! Very professional and a very helpful!! We will absolutely use your company again!

Report a concern   October 28, 2022 — Rated 10 out of 10 by C.E. Idaho Falls
What do you like about our products and services?

Angel was the person who came and cleaned my carpet.
He was very personable, and professional.
He did a great job. He arrived when he said he would
and cleaned what he was scheduled to clean. He did his
cleaning while being pleasant.

My carpets look and feel cleaner.
Thanks

Report a concern   October 26, 2022 — Rated 10 out of 10 by K.T. Idaho Falls
What do you like about our products and services?

Was on time and did a great job! Pleasant to have in our home and careful while working...

Report a concern   October 26, 2022 — Rated 10 out of 10 by R.G. Idaho Falls
What do you like about our products and services?

im a 2 times a year customer

Report a concern   October 26, 2022 — Rated 10 out of 10 by K.R. Idaho Falls
What do you like about our products and services?

I am very pleased with the job! Will use this company in the future!

Report a concern   October 25, 2022 — Rated 7 out of 10 by R.N. Idaho Falls
What could we do to improve?

Techs could be a little sharper in their appearance.

Report a concern   October 24, 2022 — Rated 10 out of 10 by A.D. Idaho Falls
What do you like about our products and services?

Everything

Report a concern   October 24, 2022 — Rated 10 out of 10 by C.T. Idaho Falls
What do you like about our products and services?

They seem to work.

Report a concern   October 21, 2022 — Rated 9 out of 10 by T.W. Idaho Falls
What do you like about our products and services?

Service options were explained well... workers were professional, efficient and communicated well.

Report a concern   October 18, 2022 — Rated 10 out of 10 by P.B. Idaho Falls
What do you like about our products and services?

Fast east and convenient. No soap residue.

Report a concern   October 18, 2022 — Rated 10 out of 10 by J.L. Idaho Falls
What do you like about our products and services?

Angel was early and very atentativ to doing a great job. My mother was very happy with how it turned out

Report a concern   October 17, 2022 — Rated 10 out of 10 by P.B. Idaho Falls
What do you like about our products and services?

I love that more than carpets can be professionally cleaned!

Report a concern   October 17, 2022 — Rated 10 out of 10 by P.G. Idaho Falls
What do you like about our products and services?

Servicer was on time and professional

Report a concern   October 16, 2022 — Rated 10 out of 10 by J.A.R.C. Idaho Falls
What do you like about our products and services?

Competent, good product, timely, fair prices, rug looks very clean except after drying a few pathways still can see some darkening of dirt but very little

Report a concern   October 15, 2022 — Rated 10 out of 10 by M.C. Idaho Falls
What do you like about our products and services?

Arnal and Mason were VERY friendly!! They shared good knowledge about the process of shampooing my carpet. Very respectful! The carpets dried in the 6 hours like I was told. My house smelled lots fresher and the carpets are much brighter!! Excellent communication from the company about arrival time, quote, ect. Would definitely use them again! Thank you!!!

Report a concern   October 14, 2022 — Rated 8 out of 10 by M.K. Idaho Falls
What could we do to improve?

I thought çarpet would dry faster since company I used last year on a cold damp April day dried in 2 hours and didn't advertise 0 residue.
Isn't water a residue?

Report a concern   October 9, 2022 — Rated 8 out of 10 by J.D. Idaho Falls
What could we do to improve?

Did fine!

Report a concern   October 8, 2022 — Rated 10 out of 10 by A.M. Idaho Falls
What do you like about our products and services?

My carpet looks new again

Report a concern   October 8, 2022 — Rated 10 out of 10 by R.W. Idaho Falls
What do you like about our products and services?

I love that it got out blood stains on the carpet even without the spot removal!

Report a concern   October 6, 2022 — Rated 9 out of 10 by A.G. Idaho Falls
What do you like about our products and services?

Jacob was a great tech. Very personable and knowledgeable. My carpets a couch looked great.

Report a concern   October 6, 2022 — Rated 10 out of 10 by D.S. Idaho Falls
What do you like about our products and services?

No chemicals

Report a concern   October 6, 2022 — Rated 10 out of 10 by R.A.R.G. Idaho Falls
What do you like about our products and services?

Availability and promptness

Report a concern   October 4, 2022 — Rated 10 out of 10 by S.H. Idaho Falls
What do you like about our products and services?

Work was done quickly and I am happy with my carpets

Report a concern   October 3, 2022 — Rated 10 out of 10 by D.O.N. Idaho Falls
What do you like about our products and services?

They were very efficient and very friendly was able to complete the job within a timely fashion, and did clean up after themselves as they left. Great job

Report a concern   September 30, 2022 — Rated 2 out of 10 by T.P. Idaho Falls
How did we disappoint you and what can we do to make things right?

Half of the spots that reappeared after a few weeks. I'm assuming that residue from the original stains wasn't removed, and so they reappeared as dirt started stick to the residue again.

Report a concern   September 29, 2022 — Rated 10 out of 10 by D.P. Idaho Falls
What do you like about our products and services?

My couches look great after the cleaning and the agent that came to my house was courteous, polite and helpful

Report a concern   September 27, 2022 — Rated 9 out of 10 by K.S. Idaho Falls
What do you like about our products and services?

I liked the process of not using soap or chemicals to clean my carpet

Report a concern   September 21, 2022 — Rated 10 out of 10 by R.H. Idaho Falls
What do you like about our products and services?

No harsh chemicals, no drippy/ dirty water everywhere. Just clean, soft carpet.


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