Idaho Falls
1626 Hollipark Drive
Idaho Falls
ID 83401
United States

Average rating: 9.4 out of 10 based on 1317 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 3, 2023 — Rated 10 out of 10 by C.S. Idaho Falls
What do you like about our products and services?

The tech was very friendly and the carpets looked awesome and were so soft again!

Report a concern   June 30, 2023 — Rated 10 out of 10 by M.B. Idaho Falls
What do you like about our products and services?

Stain treatments really worked! I also loved how my carpet instantly smelt cleaner and looked brighter

Report a concern   June 24, 2023 — Rated 10 out of 10 by W.D. Idaho Falls
What do you like about our products and services?

Cleans without residue. Profesional

Report a concern   June 22, 2023 — Rated 10 out of 10 by K.S. Idaho Falls
What do you like about our products and services?

Z Water and cleaning method uses no soap

Report a concern   June 21, 2023 — Rated 10 out of 10 by K.S. Idaho Falls
What do you like about our products and services?

Excellent service, excellent results! Thank you!

Report a concern   June 20, 2023 — Rated 10 out of 10 by T.T. Idaho Falls
What do you like about our products and services?

Excellent job cleaning our carpet

Report a concern   June 14, 2023 — Rated 10 out of 10 by J.B. Idaho Falls
What do you like about our products and services?

Everything went well. They arrived early which helped my schedule. Seemed to run smoothly and looked great when finished.

Report a concern   June 12, 2023 — Rated 10 out of 10 by B.R. Idaho Falls
What do you like about our products and services?

The cleaned carpet is soft and not crunchy. There is no lingering smell.

Report a concern   June 10, 2023 — Rated 10 out of 10 by S.S. Idaho Falls
What do you like about our products and services?

Quick service, ease of schedule, carpets don’t get soaked.

Report a concern   June 10, 2023 — Rated 10 out of 10 by K.S. Idaho Falls
What do you like about our products and services?

I love that the product is not toxic to my kiddos and how well the product works

Report a concern   June 10, 2023 — Rated 7 out of 10 by M.M. Idaho Falls
What could we do to improve?

there was a musty smell like wet carpet after you left and is still here today

Report a concern   June 9, 2023 — Rated 9 out of 10 by S.B. Idaho Falls
What do you like about our products and services?

You did a fantastic job.

Report a concern   June 8, 2023 — Rated 10 out of 10 by P.C. Idaho Falls
What do you like about our products and services?

Service guys did a great job. Very knowledgable, friendly and hard workers. They went above snd beyond! Highly recommend.

Report a concern   June 7, 2023 — Rated 10 out of 10 by P.E. Idaho Falls
What do you like about our products and services?

My old carpet looks new again!!

Report a concern   June 6, 2023 — Rated 10 out of 10 by C.A. Idaho Falls
What do you like about our products and services?

The long lasting clean.

Report a concern   June 2, 2023 — Rated 10 out of 10 by J.M. Idaho Falls
What do you like about our products and services?

We feel lucky to have discovered Zerorez. Always a great job and a reasonable price.

First name removed Mitchell
Phone number removed

Report a concern   June 1, 2023 — Rated 10 out of 10 by P.W. Idaho Falls
What do you like about our products and services?

The carpets look great and the technician was very professional and personable.

Report a concern   May 27, 2023 — Rated 10 out of 10 by R.H. Idaho Falls
What do you like about our products and services?

Always pleased with your technician (he has done work for us previously). He was knowledgeable, friendly, efficient, and thorough. Our couch came out great.

Report a concern   May 27, 2023 — Rated 10 out of 10 by A.A. Idaho Falls
What do you like about our products and services?

My carpet looks and smells amazing. They went out of their way to remove wax the got spilled while moving furniture!!

Report a concern   May 27, 2023 — Rated 10 out of 10 by D.C. Idaho Falls
What do you like about our products and services?

My Zero Rez service was first rate..thanks!

Report a concern   May 27, 2023 — Rated 10 out of 10 by J.W. Idaho Falls
What do you like about our products and services?

Good job at a fair price

Report a concern   May 27, 2023 — Rated 10 out of 10 by C.L. Idaho Falls
What do you like about our products and services?

Jacob and Angel were so helpful and knowledgeable about the best approach to clean our carpets. I appreciated their hard work.

Report a concern   May 21, 2023 — Rated 9 out of 10 by B.M. Idaho Falls
What do you like about our products and services?

The technician was pleasant and friendly. The carpets and upholstery looked and felt clean when he finished. It was dry in about 6 hours. He didn't up-sell anything or charge more than was quoted. I'd call them again.

Report a concern   May 20, 2023 — Rated 10 out of 10 by Y.M. Idaho Falls
What do you like about our products and services?

We have had Zerorez clean our carpets for the last 3 years. They look wonderful after cleaning, dries quickly and stays cleaner than other companies. The carpet tech is always prompt, through, works quickly and always very polite and answers all our questions. We wouldn't have any other carpet company.

Report a concern   May 19, 2023 — Rated 0 out of 10 by D.S. Idaho Falls
How did we disappoint you and what can we do to make things right?

Didn’t see a big difference in the cleaning. Was told it was damaged carpet
But with a spray bottle and rad I was removing dirt onto the rag.

Not sure zero res technology stands the test.

Report a concern   May 19, 2023 — Rated 10 out of 10 by S.C. Idaho Falls
What do you like about our products and services?

The service

Report a concern   May 18, 2023 — Rated 10 out of 10 by K.S. Idaho Falls
What do you like about our products and services?

Less chemicals and good people

Report a concern   May 17, 2023 — Rated 4 out of 10 by K.M. Idaho Falls
How did we disappoint you and what can we do to make things right?

This is the first time I am very disappointed in the service. I had 4 rooms, 2 halls and a set of stairs done. Unbelievably, the job was completed in just over an hour. I questioned that it didn't seem quite clean to the technician, and he assured me that it was just still damp. When my living room had dried, I couldn't believe how dirty it still looked. I got out my home unit and proceeded to re-clean that room and unbelievably extracted 2 containers of very dirty, sludgy water! I had the professionals come in to do the job I didn't think I could have done. I can't believe that I spent that much money and ALL my carpets are still dirty!! My neighbor even commented on the fact that she had seen the carpet cleaners at my house, but I must not have had the halls or stairs done!

Report a concern   May 17, 2023 — Rated 10 out of 10 by G.I. Idaho Falls
What do you like about our products and services?

I was told of your service by my daughter who was pleased with your work. I made the appointment, and even though there were a couple of glitches (faulty machinery/double booking), the cleaning was completed ahead of schedule. I had a question on the cleaning of a reclining sofa, and the technician felt it would not be advantageous to clean that type of surface without finding out more about its make-up. I appreciated that honest evaluation, and the professional way in which the floors and single recliner were cleaned. My kitchen had a section of berber that was just nasty - worn, stained and truly grungy. I was amazed at the restorative work done on it! Great work, friendly, knowledgeable, and honest technicians. I would call again, and would recommend this service to my friends and/or family.

Report a concern   May 13, 2023 — Rated 10 out of 10 by N.S. Idaho Falls
What do you like about our products and services?

Technician was polite, knowledgeable, and efficient. We had a little problem with the scheduling, but otherwise, everything went well. Minimal interruption and fair pricing.


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