Customer Testimonials
We woke up to no heat on Sunday morning. Julian Chan was the technician on call; he found faulty thermostats and replaced them. He also replaced a faulty boiler tank so that we didn't need to schedule a support call later. He was great, efficient and kinf
Never have to worry! They are great. Keep my tank full with no hassle!
……#.
Service
Happy with service provided
I love the customer service.
Friendly service, quick delivery and no hassle.
Always on time
I like when I call for a delivery or call for service they give me all the information I need and let me know when they are coming and the day before they sent a reminder
Service. Please don't close the north conway office. You've made it difficult already to be able to reach them directly..
I was a CFO of a company and learned making it harder to reach the customer service dept that the customer wants is bad in the long run.
I left their competition just 2 yrs ago because of this reason just before you guys did the new merger. Don't make their mistake.
Great customer service!
I wish they would open the Whitefield NH office backup. Whenever we call there appears nobody to answer at Superior Plus. I think most people don't even know they exist.
Fast service
Downeast is timely. I never run out of Propane.
Get delivery on time with very little effort and a competitive price.
Easy to schedule deliveries and deliveries are made as soon as possible.
I've been with rymes for a while, never had an issue. Just please keep prices fair. That's all I ask.
Auto delivery
I have local service people that care and respond to my concerns and issues, like the real people that they are. I’ve been with Downeast Energy for three years now, and happily have the same four - go to employees to interact with that I have had since day one. I hope they never leave!
Great service!
Perry’s Oil has been our service provider for 51 years. The company that now runs Perry’s still gives us great care and service.
Automatic delivery and also have been able to speak with someone when I have questions.
Availability promptness
They respond when you call.
Never have to worry about timely service
I've been concerned about the loss of our local DownEast business office in Brunswick and the initial feeling of abandonment I felt when Superior took over what I considered to be an excellent company, staffed with friendly and competent people. While Superior has recently been responsive when I have had an issue, in the past it was often delayed and took several calls to follow up and resolve. Customer service is the KEY to the success of any business and I urge you to keep that in mind at all times. The loss of that local component means everything is channeled through a call maze that can seem endless. Things have improved since the initial take over and the technicians sent have continued to be of good quality. As always, they are a positive face of the company. I encourage you to continue seeking customer feedback on customer experience and hope you listen to it. I have given you a high score to let you know I value this effort and hope it continues to be important to you.
Recently had a delivery - Norm Thibeau and Mr. Hodgkin were both very pleasant to speak with. A few days later a technician came to do a routine maintenance on the heating system. He was punctual, courteous and explained what he did to keep our system running smoothly!
Thank you!
Delivered on time always there for me
I have been a customer of Rymes (Fred Fuller Oil ) for 30 years, and have always had good service from them
Don’t worry about running out of fuel.