Customer Testimonials
great service. on time deliveries.
The service technician was very informative and serviced all gas stoves and appliances. Delivery of the propane was within the 7 days requested. The customer service on the phone was also excellent.
Promp service.
Great customer service.
Reliable
I was very happy. They came right out and cleaned my boiler. Thank you so much.
Propane page easy to use and company friendly
Pleasant professional service. Oil delivered in a timely manner and reasonable prices.
I am very satisfied with your services. I appreciate and depend on the prompt response to my needs.I have been a longtime customer and hope to continue in the future. Thank you for your service.
You are very friendly and accommodating. You have quick service in emergency. Great prices and quality fuel.
Patience when coordinating Fuel Assistance.
I like the portal
Reliable
Good staff. Great service
.they care
You monitor my tanks and can tell when they are getting low. You email me after a fill up. I'm very happy with this service
I like that I don’t have to worry about running out of propane. And the charge goes directly on my credit card. No worries when I travel. You take care of everything.
I have been with Downeast Energy for so many years. I can’t even remember, and they have always been so kind on the phone to answer any questions to explain anything to me and I so appreciate that the drivers that deliver the oil they couldn’t be nicer. I’m very very pleased with my Downeast Energy family Thank you very much.
been with them since the 1994 no problems
This is a new account, so we don't have much experience with Rymes yet, but getting service started was easy, and the online account management portal seems well designed.
I think that they have been right on top of things, I believe Everyone should be on automatic delivery. Then you have no worries. There service department is the best I have seen. Thank you
It is automatic and I don't have to think about it.
You are right on the ball when I call for help or for filling out my tank. People are very friendly on the other end of the phone and very caring.
Group pricing for our HOA
We love the automatic delivery and the budget program.
Very helpful and attentive service!
Fixed pricing and automatic delivery.
The service is great
The staff that I have interacted with are always professional, courteous and make every attempt to assist me.
The technicians who attend to my heating needs including the propane tank are also very professional, knowledgeable, willing to answer any questions that I might have and are reliable.
Please acknowledge these individuals as they make Downeast Energy successful!
if you really want to know
your automated phone system is terrible.
i have been trying to get a new propane service set up at my home for a new boiler.
several months ago I replied to a promotion from your company that stated there was discounts for opening a new account, also for installing a new heating system. I filled out all the information in the E mail and replied. No one every contacted me.
then 2 months ago I called and after waiting forever to actually talk to someone,
they transferred me to a person for new accounts. that person eventually called me back and left a message days later 1 call 1 message.
well would you imagine I had to call and go through the same game again. just to leave another message. to get 1 call back. no follow up calls.
the third call I begged the lady that answered not to transfer me and to please just add my house to my realty company as an additional location.
then Nichole called me.
she is the reason I would recommend people use your company for fuel supplies.
she set me up when I first started with your company.
she called me to set up a site visit.
and she answers the phone or calls back when you call her.
I still have not heard from anyone for my site visit yet.
Propane service