Customer Testimonials

⭐⭐⭐⭐⭐ Exceptional Service Experience at Don Franklin Genesis of Lexington
I have been a proud Genesis owner for over five years, and until recently I had only serviced my vehicle at Genesis of Atlanta, where I originally purchased it. Because I recently expanded my business into Lexington, I needed to schedule service while I was in town and decided to visit Don Franklin Genesis of Lexington.

I am extremely busy and spend much of my day in meetings, so I assumed I would be at the dealership most of the afternoon and scheduled virtual meetings from 1–5 PM while my car was being serviced. From the moment I pulled into the service bay, I was treated with exceptional hospitality.

My service advisor, Daniel, made the entire process seamless. I was checked in using a digital iPad check-in, and Daniel walked around the vehicle with me to complete a thorough inspection. Afterward, he showed me the workspace areas so I could get settled and start working right away. The dealership had comfortable seating, a professional environment to take meetings, and thoughtful touches like snacks, coffee, and tea.

What impressed me most was the efficiency. My car was finished much earlier than I expected, but I was still able to stay and finish my meetings comfortably before leaving. That level of professionalism and flexibility made the experience even better.

Don Franklin Genesis of Lexington truly represents the Genesis brand of luxury service and hospitality. I was so impressed that I honestly felt like I could have purchased another vehicle on the spot simply because of how well I was treated. The only reason I didn’t is because my current Genesis is still in pristine condition.

Fast

I have to bring it there for the warranty.

Convenient to Lexington so I don't have to drive to Somerset.

Look at my purchased, my 4th Hyundai

Chris Breeze is the reason we keep coming back to you all. He has been the most helpful and has gone up and beyond to help us out. Thank him again for us and I would highly recommend him to everyone.

Have had good experiences with the service department. My Santa Fe has been a good SUV.

Courteous and efficient

Friendly and knowledgeable service.

We like our Palisade. ] always good service and nice people.

Good communication. Just wish I could get appointments sooner.

Courteous, friendly, and caring. Great snacks too!

Alexis was wonderful and helpful. Her co worker were helpful as well.

I didn’t feel pressured. I was shown what I came to see and was given the facts what I would be paying without lots of runaround that so many dealers do. Connor was very straightforward and did what he said he would do very quickly. Was very happy with the way everything was handled

Great service

By far, the customer service and the courtesy from Chad Givens will keep me coming back.

I love the style of our G70, the warranty, and every time we have came into for service. We have received excellent services and take time to answer your questions.

Thorough and able to get an appointment quickly.
Professional and kind team!

Collin listened to what I wanted and was most important to me, including the payment. He worked to get the payments where I wanted them. Easiest car buying experience. Highly recommend.

Good vehicles, well kept show room

Professional and knowledgeable Sales Representatives. Outstanding product!! Process is seamless and thorough.

The service was quick and professional

The service was easy to understand and quick.

The way it looks and the way it rides. As for the services they were very good, the salesman and general manager were very friendly and very helpful. Thanks a lot.

Sales man , out standing service

The service writer for Genesis Lexington, KY was very helpful, understanding and professional in the manner in which he handled my continued problems with my rear passenger side roller shade. I rarely use the roller shades in my 2023 Genesis G90, however I expect it to work properly when used. Replacing the mechanism was the right move in this case.

My hat goes off to the timely assistance provided by the service manager and his team who solved my problem. I “Love My Car.”

First name removed

Alexis in the service department went above and beyond to assist me. I was in the middle of a very serious family situation, and she helped make what could have been a very stressful warranty situation much easier to navigate.

She was patient, professional, and showed genuine care and compassion while working to find solutions rather than simply giving standard answers. That level of customer care makes a real difference and was sincerely appreciated.

Don Franklin Hyundai clearly empowers their team to take care of customers with professionalism and understanding. Experiences like this are exactly why I would recommend Don Franklin Hyundai to anyone considering a Hyundai purchase or needing service for their vehicle. - Tim Tabol - Lexington, KY

I had a great experience with this dealership from start to finish. The sales team was friendly, knowledgeable, and made the buying process smooth and stress-free. They answered all my questions and helped me find the perfect vehicle. Their service and maintenance department has also been excellent—professional, efficient, and easy to work with. It’s great knowing they’ll take good care of my vehicle moving forward. Highly recommend!

The service, education, and commitment.

Friendly and fast service.