Customer Testimonials

Service advisors keep me advised and repairs have been completed and if there is an issue…quickly resolved.

Stop spamming for surveys

I like the service team. Honest and willing to help in every way possible

Everything

Alexis is the Service Department is excellent. She is very professional and a joy to work with in servicing my 2025 Hyundai Palisade.

Friendly and non pushy

Spend a few minutes going over the work that was done. I might have questions.
Nice waiting room.

Service was thorough, friendly and timely.

I’m very satisfied

The service is exceptional and my car rep worked hard at giving me the premium customer service
Mr Darryl Bond

Nice service center. I have a lot of confidence they will take good care of my car.

The customer service is very Professional gave good quality service she knows how to wow her customers and her name is Alexis that works in Hyundia Service department.

Service was nice quick efficient I was able to wait and your waiting room is nice!

The only thing I didn’t find out was how many more services I have left for free.

Large inventory to choose from. Fair prices and trade in values without a bunch of haggling. Professional treatment by staff. A no pressure experience. This is my second purchase and I had a previous sale of an unneeded second car. So I’m a repeat customer.

Pleasant staff. Great modern facility.

Good service, easy to schedule appointments, nice waiting room, knowledgeable service staff

Service was fantastic!

Quick and efficient

Quick and comfortable waiting room

Easy service, in and out pretty quickly.

I purchased my first Hyundai in March, 2025, and have only been in for three service visits so far. I am impressed, not only with the car, but also with your facility and your service team, and look forward to coming back.

They were easy to use and talk to.

Very clean and prompt service.

Quality service, knowledgeable people.

The charge was transparent; the service was professional; the customer waiting area was comfortable.

I and my wife cannot be any more happier with the service and the attention to detail that we get from everyone on our two cars we would very very highly recommend Don Franklin is a number one dealer that we’ve ever dealt with and all of our years we are 125% satisfied with ever aspect from sale management and service with the manager Trevor and my salesman Kanon are the best I’ve ever dealt with ever and I’m 82 years old. I’ve had many cars. It has been a pleasure to work with them and I will definitely buy any future cars only from you all certified.

Simple easy process getting service. Wonderful new Genesis facility. Dan was awesome to work with too!

Name removed

Between my wife and I and my 2 sons, we've bought 5 vehicles from Don Franklin over the years. That includes 4 Hyundais and 1 Genesis. The Hyundai service center is good but the Genesis service center is a level better anything we've ever experienced. Dan, the Genesis service advisor, went above and beyond in verifying everything was complete, making me feel appreciated, & ensuring it was an overall pleasant experience. I don't think
we'll ever buy another vehicle anywhere else. 12/10 Stars ⭐

They are great at keeping you informed throughout the service of any occurring issues during your service or delays that occur.

Flexibility