Customer Testimonials

Collin who was the salesperson I spoke with about purchasing my new vehicle was not the stereotypical "pushy dealer"; instead, he treated me with respect, answered all my questions sufficiently and performed a very well job. Due to my experience with him, if I am ever looking into another new vehicle again or if a family member is looking for a new one, I will recommend Don Franklin-Hyundai

We have bought three SUV’s from Don Franklin and not one time have we ever had a bad experience with sales or service. We would highly recommend Don Franklin and will buy again in the future

Overall, everybody was courteous and motivated. At least three people approached me during my ninety-ninute stay to ask me if all was well. Prior to leaving, I commented to the Service Department how pleasant my experience was.

Friendly people

Service

My sales man was awesome. Ty really helped us. He was very knowledgeable.

Everybody was very friendly and accommodating.

So far services have been great

Don Franklin sells great quality vehicles and provides customer focused service. Your sales associates genuinely care about getting you into the vehicle that works best for you. I didn’t have to waste time trying to be upsold a vehicle I didn’t need. It made the experience a true pleasure.

Salesman was nice. Cj was so helpful

Friendly staff, quick service, comfortable waiting area

Price, quality, reliability, style, ergonomics, safety, and comfort. We love our Santefe.

I appreciate that special requests like setting the clock for daylight savings time or setting a “favorite’s” radio station is quickly done in a very pleasant (not condescending) manner. It takes people familiar with this a minute or two whereas it could easily take me an hour or more. It makes my ride so much more comfortable!

I like the way I am treated, and I trust them to do a good job.

Service department very cordial and informative.

They were very helpful with very friendly , professional and fast service.

Service Personnel very helpful.

Our sales guy, Ty was the absolute best. We ended up coming back 2 weeks later and bought a brand new truck from him as well. Will definitely recommend and come back.

Love the staff James Anderson sold me my first car in 2003 and has worked with me ever since. Jamal took great care of me

Very friendly staff except for the woman who closed the bay doors as I got there to drop off my car. I got there right about 5:28. Then a nice gentleman ask if he could help me. I told him I had no problem leaving my keys in the drop box but he took care of me in under a minute

My Service Advisor, Chris, is phenomenal. He is customer service oriented and I appreciate that because great customer service is not something you get these days. He stepped up to get something done for me regarding my Premier warranty covered (see how much they would cover for a key fob). He explained that I needed to contact them directly regarding a rock ding in my windshield. AND, the best news he gave me was my vehicle has been added to a list of 40 cars that need the white paint fixed where it's flaking off. I called Don Franklin recently because I saw on Google how Hyundai was covering it for my vehicle year, but the lady at Don Franklin said my model was not included. Chris is my HERO because a car that is 3 years old and taken really good care of should not have paint coming off it

All fine

I really like my car, a Santa Fe that is about a year old. I was pleased with the service department and felt like they went out of their way to address the couple of issues I had identified. They were very professional. The service took a long time but I had dropped off and had actually expected that. In general a positive experience.

Friendly fast and well done my car was cleaner than when I brought it in

The vehicle I bought in December is running well. The dealership honored the warranty and fixed something for no fee

We love our Kona, and all the people have been helpful, polite and knowledgeable.

The Hyundai Tucson is awesome and I love all the technology that it has. It’s a great ride! Jamal was great at helping us through the entire process and I will definitely recommend him to any of my friends/family that are looking for a new car. He is the best salesman I’ve personally ever dealt with. Eric Smith in finance was awesome as well and great at explaining everything. You guys really have a good thing going there with people like Jamal and Eric being there to help through the entire process. Front to end, it was a great experience and we truly appreciate it :)

Our experience with Ben Last name removed and Trevor was positive, professional, and productive. Ben was a great support in our process.

Highly recommend!

Friendly and competent sales and service.

I bought my 2017 Hyundai Tucson at your dealer and it has been a great SUV. No real service problems just routine maintenance, new tires and brakes.

Service staff is always pleasant and service techs are informative and efficient.

Very pleased.