Customer Testimonials

Easy to talk to friendly and told me what I need to know about my vehicle

Set up appointment and got in and work got done in a timely manner.

Only drawback is not enough work tables in the customer waiting area.

We bought our second Elantra last March. Our first one is a 2010 Elantra with 250,000 plus miles and still runs!!Our new one has all the bells and whistles and we love.

I like CJ Bush and how he represents your car dealership. He is not pushy or anything. very likable and that is what i prefer. I will continue to come there and work with CJ. thank you!

I am very pleased with the services I have received from Genesis service department. I bought new Genesis 1yr ago and very happy with it. Service department has been great so far

Quick and professional. Thank you!

It’s all about the customer service and how I’m treated that determines how good a place is. I am treated very well when ever I come to the dealership or the shop!

Nice dealership, very friendly, attentive, accommodating staff.

The people are so nice and the work gets done

I like the price and the quality of your vehicles. The friendly and helpful people who work there.

Courteous, on time, friendly, competent technicians.
I also love my car.

Collin was very informative about the SUVs I was interested in. Also, I appreciated he wasn’t pushy or felt pressured.

I’m just in the process of looking to replace my vehicle and taking my time to research vehicles.

Great customer service! Fast and friendly.

Service was exceptional.

Friendly and prompt . Easy to get in. Not a long wait.

Dan was absolutely amazing. The whole feel of the new Genesis service center is so wonderful, but nothing tops the quality service, positive attitudes, and amazing care you get there. Thank you to the whole team, especially Dan. We can see all future Genesis needs always being at Dob Franklin Genesis.

My genesis g80 is a luxury suv. Dan was outstanding in welcoming me to the dealership and explaining everything to me. The facility is first class!!! Brad the technician talked with me about my car and the problem. Never been to such a great dealership and I've bought and traded many vehicles. Don't know I'd want to go anywhere else no that I've been to yours.

The overall design of the GV80 is excellent. It’s a powerful beast of a car. Incredibly well equipped. As far as service goes, I’ve only had the vehicle in for normal maintenance until this last service where I had a few issues. Those issues were handled professionally & as promptly as possible given that parts needed to be ordered.
Genesis communication was outstanding throughout the process, from road side service & especially the dealership. Dan was outstanding at keeping me abreast of the current situation.
Thanks

It was nice and I was treated like family member

Visit on March 10th was very professional and courteous service.

Quick, friendly service.

Service quick, good and people are all friendly… BUT- you need SEC network during March madness- I mean- you are in the BBN and most of those waiting on service we’re having to watch on phones. Bummer… but service was great.

First of all, I love my Genesis! Secondly, I had an amazing experience with the service department. He was so kind and accommodating. He made sure we knew exactly what was happening and how long it would take. He graciously allowed us a loaner car so we didn't have to sit and wait. After the maintenance, he went over my vehicle diagnostics with me. Overall, I was so pleased with the appointment. I will always recommend your dealership to anyone. Thank you.

During my previous visits for servicing my car, I felt the communication was less than desirable. However, this time around, Dan was terrific! He took his time explaining all the work to be done and even offered a loaner car for my convenience, which I really appreciated.
Well done Dan and thank you!

Professional and fair prices

Knowledgeable personnel. Always kind and friendly. Especially CJ in sales.

Genesis drives smooth and fun to drive. Service department for Genesis Dan is amazing. He takes amazing care of his customers

Great quality and excellent service

I like the ease and the availability of getting my car serviced. I did not have to wait long for an appointment or the service itself. I will always use Don Franklin.