Customer Testimonials

Efficient and open communication

Good service and friendly workers

So far, my Hyundai Santa Cruz has been a great little truck, and yes, I'm going to call it a truck, since it has a bed and a tailgate. Bringing it in for service was quick, easy, and cost-free due to Hyundai's Factory Maintenance that came with the vehicle. Don Jacobs provided a comfortable place to sit, coffee, snacks, and WiFi, so who could have asked for any more?

Great communication, completed in a timely manner

Brad was a great help and was a pleasure to work with. I never felt pressured with him and he listended to what I wanted.

On-time, complete service.

Everything was as expected. Matter of fact they found a problem and scheduled a appointment to fix it under warranty.

Everyone in the service department has been great. The main drawback is it takes so long to get scheduled.

Collin was patient and thoughtful throughout the purchasing process. He was never pushy and accommodated or concerns.

Drop off and pick up

My experience with the staff has always been wonderful everyone’s courteous. As far as Service I don’t feel like you’re trying to rip me off, which is a wonderful thing.

Advisor and mechanic communicated very well

Very quick and great customer service

Immediate attention when I arrive and a clean and comfortable waiting area.

I have to say that at the moment I’m very satisfied with this car now I was thinking of getting rid of it but I’m in the not so sure state

Absolutely amazing service… car down while on a trip. Mr. Brreze in the service department was very kind, professional and compassionate for our situation. He told me was a very busy day for service department but would try to get me in. He did just that and we were on our way by early evening! He also checked to i sure work sone was covered by warranty. Which it was. Thank you very much!

They are all great

They were friendly , and curtis, so far my car is riding good

The exceptional customer service and my vehicle.

Friendly people and clean facilities. I actually enjoy the car buying process and all the things that come after!

Friendly helpfull service!

1st oil change! Employees helpful & polite!

Your team members are always professional, the waiting area is pristine clean and accommodating with snacks and coffee, and your recommendations for needed services are precisely priced before presentation. On a personal note, your representative, Leanna, is always so friendly, so professional and so courteous that it is a pleasure to do business with her. She is indeed a credit to your company.

Friendly staff who went above and beyond to ensure my purchase was as simple as possible

Vehicle is roomy and people are nice and friendly

Alexis and team were amazing. We were broke down heading back to Illinois and they were able to get us back on the road within a few hours.

CJ was wonderful to work with.

The car buying process was smooth and stress free. From the time I got to the dealership I was greeted swiftly. The receptionist had good customer service. Chad went above and beyond with my car buying experience. The staff was friendly and I will definitely be back at Don Franklin. Thank you!

Selection

Very prompt friendly service