Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   May 25, 2025 — Rated 10 out of 10 by T.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service dept is effective and professional

Report a concern   May 24, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The new building is nice and clean. Everyone was professional.

Report a concern   May 24, 2025 — Rated 10 out of 10 by A.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Efficient and thorough

Report a concern   May 24, 2025 — Rated 10 out of 10 by Stanley Hensley Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Brad& james lindsay were great to work with

Report a concern   May 24, 2025 — Rated 10 out of 10 by Michael Dibiasie Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Courteous and efficient

Report a concern   May 24, 2025 — Rated 10 out of 10 by Buddy Cotton Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Excellent Service and Staff!!

Report a concern   May 23, 2025 — Rated 10 out of 10 by C.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service reps are very pleasant and the service was fast.

Report a concern   May 23, 2025 — Rated 10 out of 10 by Darnell Dialls Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Professional & quick

Report a concern   May 22, 2025 — Rated 10 out of 10 by Jennifer Stoner Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Collin was an amazing sales associate. The process was quick and painless and the personalized congrats when we picked up the car was awesome.

Report a concern   May 22, 2025 — Rated 10 out of 10 by S.D. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Excellent customer service and knowledgeable staff

Report a concern   May 22, 2025 — Rated 10 out of 10 by A.P. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Great communication. Out of town purchase. Accepted offer and held the vehicle to drive before purchase. Carter was great to work with over phone. He assisted with after purchase sale on some of the technical features. Overall a great experience.

Report a concern   May 21, 2025 — Rated 10 out of 10 by Felicia Wilson Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very professional and courteous and knowledgeable. Products are reasonably priced

Report a concern   May 21, 2025 — Rated 10 out of 10 by M.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good quality. Friendly associates.

Report a concern   May 21, 2025 — Rated 9 out of 10 by Michael Carter Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was quick but thorough.

Report a concern   May 21, 2025 — Rated 10 out of 10 by C.R. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I liked both the product and the excellent service I received from the entire staff. Thank you all!!!

Report a concern   May 21, 2025 — Rated 10 out of 10 by Tracey Puckett Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Where to begin I have several reasons for recommending this dealership: car buying was smooth and enjoyable, car salesman was very friendly and professional ( Chad), Chad told me the car would sell itself (he was completely right), dealership is clean and organized and customer service was amazing. The process was so easy and quick. Thank you for such a rewarding experience.

Report a concern   May 20, 2025 — Rated 10 out of 10 by H.S. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Andre Ables is the best!!

Report a concern   May 20, 2025 — Rated 10 out of 10 by Summer Little Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Lots of great options! Very friendly and extremely helpful!

Report a concern   May 20, 2025 — Rated 10 out of 10 by Stanley Webster Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

My basic contact with Don Franklin auto was Carter Wilkinson and the Genesis manager Trevor Huber. I rate these two individuals as the very best at what they do.
Carter was absolutely the best when it comes to product knowledge and helpfulness during my selection process, not to mention his patience with the many questions my wife had to ask.
Trevor worked to make it all come together.

Report a concern   May 20, 2025 — Rated 10 out of 10 by M.E. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Professional staff, Jesse ( via telephone call) very helpful and understood the vehicle about which I was asking. Connor Free, took the amount of time we needed, to respond to all our needs. And, helped us fine a vehicle that met our needs; even though it was not the original vehicle about which we had inquired.

Report a concern   May 20, 2025 — Rated 10 out of 10 by S.F. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Easy to get information, the desk worked quickly to get us with someone who could answer our questions without us feeling pressure.

Report a concern   May 20, 2025 — Rated 10 out of 10 by Mark Flores Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I have owned a 2015 Hyundai Accent and it has been a great reliable, car. So we bought another new Elantra.

Report a concern   May 20, 2025 — Rated 10 out of 10 by B.B. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Enjoying my car so far!

Report a concern   May 20, 2025 — Rated 10 out of 10 by C.V. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I come to your dealership for my required maintenance. I have been satisfied with the service and time that it takes to get service completed. The new waiting room is awesome, spacious and clean. The free water, coffee, tea, hot chocolate and snacks are an awesome touch.

Report a concern   May 20, 2025 — Rated 9 out of 10 by P.G. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

salesman was good

Report a concern   May 19, 2025 — Rated 10 out of 10 by M.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great car and great service, very pleased

Report a concern   May 19, 2025 — Rated 9 out of 10 by W.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I always have had to show my warranty, otherwise I would have been charged for the service. I showed the service department my warranty, but still had problems, getting it approved. I had to call the finance office and they spoke to the Service supervisor, then the approval was clarified. This has happened twice. I bought the warranty package from the Hyundai dealership. The service dept. should have the same warranty description as the finance office, but apparently they don’t.

Report a concern   May 18, 2025 — Rated 10 out of 10 by C.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Leanne was great

Report a concern   May 18, 2025 — Rated 10 out of 10 by S.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The staff was very helpful!

Report a concern   May 18, 2025 — Rated 10 out of 10 by Jeffery Farmer Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The family of Don Franklin are like family. They've always helped me whenever I've reached out to them.

I love the hyundai product. We've owned four, two from Don Franklin


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