Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   April 5, 2026 — Rated 10 out of 10 by G.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Price, quality, reliability, style, ergonomics, safety, and comfort. We love our Santefe.

Report a concern   April 4, 2026 — Rated 10 out of 10 by G.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I appreciate that special requests like setting the clock for daylight savings time or setting a “favorite’s” radio station is quickly done in a very pleasant (not condescending) manner. It takes people familiar with this a minute or two whereas it could easily take me an hour or more. It makes my ride so much more comfortable!

Report a concern   April 3, 2026 — Rated 10 out of 10 by N.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I like the way I am treated, and I trust them to do a good job.

Report a concern   April 3, 2026 — Rated 9 out of 10 by D.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service department very cordial and informative.

Report a concern   April 3, 2026 — Rated 10 out of 10 by Darrell Middleton Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

They were very helpful with very friendly , professional and fast service.

Report a concern   April 3, 2026 — Rated 9 out of 10 by David Nutter Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service Personnel very helpful.

Report a concern   April 3, 2026 — Rated 10 out of 10 by Toni King Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Our sales guy, Ty was the absolute best. We ended up coming back 2 weeks later and bought a brand new truck from him as well. Will definitely recommend and come back.

Report a concern   April 3, 2026 — Rated 10 out of 10 by Damian Thompson Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Love the staff James Anderson sold me my first car in 2003 and has worked with me ever since. Jamal took great care of me

Report a concern   April 3, 2026 — Rated 10 out of 10 by Lala Tindall Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very friendly staff except for the woman who closed the bay doors as I got there to drop off my car. I got there right about 5:28. Then a nice gentleman ask if he could help me. I told him I had no problem leaving my keys in the drop box but he took care of me in under a minute

Report a concern   April 2, 2026 — Rated 10 out of 10 by Melissa Wingo Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

My Service Advisor, Chris, is phenomenal. He is customer service oriented and I appreciate that because great customer service is not something you get these days. He stepped up to get something done for me regarding my Premier warranty covered (see how much they would cover for a key fob). He explained that I needed to contact them directly regarding a rock ding in my windshield. AND, the best news he gave me was my vehicle has been added to a list of 40 cars that need the white paint fixed where it's flaking off. I called Don Franklin recently because I saw on Google how Hyundai was covering it for my vehicle year, but the lady at Don Franklin said my model was not included. Chris is my HERO because a car that is 3 years old and taken really good care of should not have paint coming off it

Report a concern   April 2, 2026 — Rated 10 out of 10 by David Bivona Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

All fine

Report a concern   April 2, 2026 — Rated 9 out of 10 by K.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I really like my car, a Santa Fe that is about a year old. I was pleased with the service department and felt like they went out of their way to address the couple of issues I had identified. They were very professional. The service took a long time but I had dropped off and had actually expected that. In general a positive experience.

Report a concern   April 2, 2026 — Rated 10 out of 10 by Chandler Church Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly fast and well done my car was cleaner than when I brought it in

Report a concern   April 2, 2026 — Rated 10 out of 10 by A.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The vehicle I bought in December is running well. The dealership honored the warranty and fixed something for no fee

Report a concern   April 2, 2026 — Rated 10 out of 10 by S.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

We love our Kona, and all the people have been helpful, polite and knowledgeable.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Mary Overton Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The Hyundai Tucson is awesome and I love all the technology that it has. It’s a great ride! Jamal was great at helping us through the entire process and I will definitely recommend him to any of my friends/family that are looking for a new car. He is the best salesman I’ve personally ever dealt with. Eric Smith in finance was awesome as well and great at explaining everything. You guys really have a good thing going there with people like Jamal and Eric being there to help through the entire process. Front to end, it was a great experience and we truly appreciate it :)

Report a concern   March 30, 2026 — Rated 10 out of 10 by S.L. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Our experience with Ben Last name removed and Trevor was positive, professional, and productive. Ben was a great support in our process.

Highly recommend!

Report a concern   March 30, 2026 — Rated 9 out of 10 by J.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly and competent sales and service.

Report a concern   March 29, 2026 — Rated 10 out of 10 by Deborah Hatchett Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I bought my 2017 Hyundai Tucson at your dealer and it has been a great SUV. No real service problems just routine maintenance, new tires and brakes.

Service staff is always pleasant and service techs are informative and efficient.

Very pleased.

Report a concern   March 29, 2026 — Rated 9 out of 10 by Margaret Botkin Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I didn’t like waiting 2hours for a oil change I ask for them to check my tire pressure and when I checked my tire pressure and they put air without checking 2 tires showed 41 and two showed 40 in them when I checked it it showed 40 and 41 I was shocked at that my tires I think hold 36 but other than that I’ve always like coming in to get my oil changed

Report a concern   March 28, 2026 — Rated 10 out of 10 by Karla Southworth Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast and easy

Report a concern   March 28, 2026 — Rated 10 out of 10 by A.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Process was quick, and experience was a pleasure.

Report a concern   March 28, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Good communication
Nice selection
Interested in earning my business
Nice showroom

Report a concern   March 28, 2026 — Rated 10 out of 10 by B.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The people are very nice and it was a smooth experience. Very happy.

Report a concern   March 28, 2026 — Rated 10 out of 10 by A.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Friendly, courteous staff. Purchased a vehicle with a great warranty.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Debbie Collins Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I love the look of the Genesis cars.
I appreciated the time that Kanon the salesman and Trevor the manager took to explain things to me but mostly I appreciated their honesty. I am sorry that we couldn't work out a deal but I totally understand that financially it wouldn't have been the best thing for me to do at this time. This is by far one of the best car dealerships I have been to!!!

Report a concern   March 27, 2026 — Rated 10 out of 10 by Cindy Long Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Check in was real smooth, waiting wasn’t that long and everybody was very friendly. i’ll definitely be back.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Lorrene Rawlins Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly and attentive service. Always a pleasure to deal with

Report a concern   March 27, 2026 — Rated 10 out of 10 by Blaine Atkins Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Customer service was great!

Report a concern   March 27, 2026 — Rated 10 out of 10 by Lisa Gaylord Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Car


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