Customer Testimonials

Dan was great to talk with and very knowledgeable about the Genesis product.
Although no one seems to know about the “trick” when taking your car through a car wash..!!

Your service department is very efficient. Highly recommend.

I was not happy with the salesman who leased me the car. After the sale he was no help to me at all with issues. Would think twice before leasing or buying another car there I’m sorry to say.

Friendly and personable staff. M.J. Carpenter is the best!! He always goes the extra mile.

I love our Hyundai Sonata. It has a lot of room and it’s comfortable ride. The starter went out. Hyundai service got right on it. Had it fixed within a day very fast service

The manager helped me with a problem with the seal on my brand new car.. I appreciate him taking care of this and ordering it for me ..
They said would let me know when it comes in... they always have clean bathrooms, they have snacks and also wifi .. Thank you

Friendly service and responsive to questions and concerns.

Great staff. Buying a car was easy and stress free. Service department is excellent.

The customer service is very good.

It was easy fo schedule.

Very friendly and responsive. I have a lot of trust in them.

Provided a comfortable lounge to wait in.

As usual the service staff provided me with courtesy, care and best support with regards to my vehicle. I was given a choice of solutions, and it was performed with little delay. Don Franklin Hyundai is my go to for all things automotive.

They were awesome to work with

Very helpful and knowledgeable people.

Spacious waiting room, clean. Appointment was quick! Thanks

The quietest, smoothest riding vehicle I have ever owned. Love all of the technology. My salesman Kanon was awesome. This is my first experience with the service department and I could not have been treated better.

Collin was incredibly helpful & understanding when it came down to what I needed

Nice waiting room.
Service is good but it takes a while for an appointment, although it's quicker now

Super fast and friendly!

The staff are always so friendly. This time my service staff had my car washed and I didn’t even ask. That is what customer service is all about.

Little waiting time and very comfortable waiting area.

Did good job. Got in and out quick. Re new battery.

I trust them to do what needs to be done and to tell me what my options are.

Genesis cars and showroom were beautiful and our salesman Ben was awesome and very likable. We decided not to purchase a vehicle now but will revisit later in 2026.

I love the fact that I did not get along with my first salesman and Jesse had placed me with Connor. He was amazing and was able to keep my business!!
Even though the Hyundai was not originally what I wanted I told him what I needed in a vehicle and within a certain budget and he was able to find me a perfect vehicle!!
He was very patient with me through it all, from answering any questions that I had or issues.
Connor thank you again!
Everyone was nice from the time we got there until we left and I live 2 hours away. It was good to drive somewhere and everyone be so nice!
Connor you are doing amazing! Hope will cross paths again!!

Friendly & courteous staff. Nice waiting area & complimentary coffee, water & snacks.

Jamal, was excellent and listened to exactly what I wanted! No hard sales pitch, pressure, or feeling the need to buy a vehicle from Don Franklin. Superb service from Jamal, Buck, and Olivia!

I absolutely love the ease it has been to buy both of my vehicles there! Everyone is so friendly and accommodating. You feel no pressure whatsoever. That is the only dealership I will ever visit and buy from.

I would like to Thank the Don Franklin team for making the process so easy to buy our daughter Emily’s new car would highly recommend

The Manager