Customer Testimonials

The people are so nice and the work gets done

I like the price and the quality of your vehicles. The friendly and helpful people who work there.

Courteous, on time, friendly, competent technicians.
I also love my car.

Collin was very informative about the SUVs I was interested in. Also, I appreciated he wasn’t pushy or felt pressured.

I’m just in the process of looking to replace my vehicle and taking my time to research vehicles.

Great customer service! Fast and friendly.

Service was exceptional.

Friendly and prompt . Easy to get in. Not a long wait.

Dan was absolutely amazing. The whole feel of the new Genesis service center is so wonderful, but nothing tops the quality service, positive attitudes, and amazing care you get there. Thank you to the whole team, especially Dan. We can see all future Genesis needs always being at Dob Franklin Genesis.

My genesis g80 is a luxury suv. Dan was outstanding in welcoming me to the dealership and explaining everything to me. The facility is first class!!! Brad the technician talked with me about my car and the problem. Never been to such a great dealership and I've bought and traded many vehicles. Don't know I'd want to go anywhere else no that I've been to yours.

The overall design of the GV80 is excellent. It’s a powerful beast of a car. Incredibly well equipped. As far as service goes, I’ve only had the vehicle in for normal maintenance until this last service where I had a few issues. Those issues were handled professionally & as promptly as possible given that parts needed to be ordered.
Genesis communication was outstanding throughout the process, from road side service & especially the dealership. Dan was outstanding at keeping me abreast of the current situation.
Thanks

It was nice and I was treated like family member

Visit on March 10th was very professional and courteous service.

Quick, friendly service.

Service quick, good and people are all friendly… BUT- you need SEC network during March madness- I mean- you are in the BBN and most of those waiting on service we’re having to watch on phones. Bummer… but service was great.

First of all, I love my Genesis! Secondly, I had an amazing experience with the service department. He was so kind and accommodating. He made sure we knew exactly what was happening and how long it would take. He graciously allowed us a loaner car so we didn't have to sit and wait. After the maintenance, he went over my vehicle diagnostics with me. Overall, I was so pleased with the appointment. I will always recommend your dealership to anyone. Thank you.

During my previous visits for servicing my car, I felt the communication was less than desirable. However, this time around, Dan was terrific! He took his time explaining all the work to be done and even offered a loaner car for my convenience, which I really appreciated.
Well done Dan and thank you!

Professional and fair prices

Knowledgeable personnel. Always kind and friendly. Especially CJ in sales.

Genesis drives smooth and fun to drive. Service department for Genesis Dan is amazing. He takes amazing care of his customers

Great quality and excellent service

I like the ease and the availability of getting my car serviced. I did not have to wait long for an appointment or the service itself. I will always use Don Franklin.

⭐⭐⭐⭐⭐ Exceptional Service Experience at Don Franklin Genesis of Lexington
I have been a proud Genesis owner for over five years, and until recently I had only serviced my vehicle at Genesis of Atlanta, where I originally purchased it. Because I recently expanded my business into Lexington, I needed to schedule service while I was in town and decided to visit Don Franklin Genesis of Lexington.

I am extremely busy and spend much of my day in meetings, so I assumed I would be at the dealership most of the afternoon and scheduled virtual meetings from 1–5 PM while my car was being serviced. From the moment I pulled into the service bay, I was treated with exceptional hospitality.

My service advisor, Daniel, made the entire process seamless. I was checked in using a digital iPad check-in, and Daniel walked around the vehicle with me to complete a thorough inspection. Afterward, he showed me the workspace areas so I could get settled and start working right away. The dealership had comfortable seating, a professional environment to take meetings, and thoughtful touches like snacks, coffee, and tea.

What impressed me most was the efficiency. My car was finished much earlier than I expected, but I was still able to stay and finish my meetings comfortably before leaving. That level of professionalism and flexibility made the experience even better.

Don Franklin Genesis of Lexington truly represents the Genesis brand of luxury service and hospitality. I was so impressed that I honestly felt like I could have purchased another vehicle on the spot simply because of how well I was treated. The only reason I didn’t is because my current Genesis is still in pristine condition.

Fast

I have to bring it there for the warranty.

Convenient to Lexington so I don't have to drive to Somerset.

Look at my purchased, my 4th Hyundai

Chris Breeze is the reason we keep coming back to you all. He has been the most helpful and has gone up and beyond to help us out. Thank him again for us and I would highly recommend him to everyone.

Have had good experiences with the service department. My Santa Fe has been a good SUV.

Courteous and efficient

Friendly and knowledgeable service.