Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   June 3, 2026 — Rated 10 out of 10 by M.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service is above and beyond.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Jonathan Blake Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was all a pretty streamline process. They definitely treated my time there as it was extremely important to them, which I would expect from a luxury brand. The hospitality was great as well

Report a concern   June 2, 2026 — Rated 10 out of 10 by C.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

We have loved my Hyundais since purchasing the first in 2013.
Your service department is first class.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Pamela Farmer Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very prompt and professional

Report a concern   June 2, 2026 — Rated 10 out of 10 by David Burdette Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Professional

Report a concern   June 2, 2026 — Rated 10 out of 10 by R.K.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

My car is always serviced quickly, you explain any problem to me in language an old lady can understand. You don't try to sell me something I don't need or want and your facility is so clean you could eat off your floors.

If your vehicles don't have customers returning than your service will.

Report a concern   June 2, 2026 — Rated 9 out of 10 by Pamela Schwachter Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good Customer service

Report a concern   June 2, 2026 — Rated 10 out of 10 by Ora Zalme Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You stand behind your words
, your staff in the service department are really nice people!
They take good care of us!!!
Judy Zalme

Report a concern   June 2, 2026 — Rated 9 out of 10 by T.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service department very efficient

Report a concern   June 2, 2026 — Rated 10 out of 10 by R.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Price points

Report a concern   June 2, 2026 — Rated 10 out of 10 by Mark Kendall Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan was awesome. Easy to work with and very helpful with my Genesis. First Genesis and love it. As a sales rep on the road everyday a dependable nice auto is a pleasure and makes the days easier and less tiring.

Dan was so helpful and knowledgeable!

Mark Kendall

Report a concern   May 31, 2026 — Rated 10 out of 10 by N.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Took care of my issue with my vehicle and the waiting room was very comfortable with snacks and drinks which made the wait seem shorter

Report a concern   May 30, 2026 — Rated 10 out of 10 by Kristina Davis Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great Customer service every time!

Report a concern   May 30, 2026 — Rated 10 out of 10 by Bruce Garcia Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick and easy. Friendly staff.

Report a concern   May 30, 2026 — Rated 10 out of 10 by R.J. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Collin was extremely knowledgeable and made the experience of buying an Elantra for our sons graduation from high school a smooth and awesome experience!!

Report a concern   May 30, 2026 — Rated 9 out of 10 by D.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Nice facility, knowledgeable service staff.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Robert Peterson Jr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was quick and easy.

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Helpfulness and friendliness

Report a concern   May 29, 2026 — Rated 10 out of 10 by Katrina Allen Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

We love Hyundai vehicles because they are a great value with high reliability and features we love.
We are extremely happy with our service from Connor. He is very knowledgeable and will work very hard to make sure you are satisfied.
We also love the service department and have found them to be very efficient and value the customer.

Report a concern   May 29, 2026 — Rated 10 out of 10 by W.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quality of our Genesis GV80, safety features, overall look of vehicle.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Barry Kelley Jr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

We love our Genesis. Service is always thorough but quick. Super nice people

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.K. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You stand behind all that you sale at your dealer shops

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service manager

Report a concern   May 29, 2026 — Rated 10 out of 10 by D.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everything was perfect!

Report a concern   May 29, 2026 — Rated 10 out of 10 by I.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Kind staff, excellent services

Report a concern   May 29, 2026 — Rated 10 out of 10 by Steven Alves Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I really appreciate the service dept. Prices are reasonable and I don't feel like I'm pressured to spend more. They've always kept to the recommended svc to meet warranty requirements but don't hard sell additional products. Work is done right the first time and on schedule.

Report a concern   May 29, 2026 — Rated 10 out of 10 by A.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan

Report a concern   May 28, 2026 — Rated 10 out of 10 by V.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Asked about service before performing them and very quick.

Report a concern   May 28, 2026 — Rated 10 out of 10 by K.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick to schedule

Report a concern   May 28, 2026 — Rated 10 out of 10 by D.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone was very cooperative and helpful in my service experience. I appreciate the time and effort the service department put into servicing my Genesis. Thank you very much.


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