Customer Testimonials

Friendly hassel free service

Eric McDonald always goes above and beyond. He has made not only the car buying, but the car owning experience more than I ever thought it could be. He even takes time out of his busy day to say hello and ask how I’ve been every time I bring my car in for service. He truly makes it feel like you’re more than just a customer, you’re a member of the Don Franklin family.

Very Good

Easy deal. Stole one from Louisville. A little more time going over the features might have helped but all in all very good.

Working with Kanon on a purchase and really appreciate the personalized, no pressure approach.

Quck

Your service team is first class. They could not be any nicer and are so patient with my questions.

The service reps are great.

Everyone has been great. I have been treated with respect and friendliness every time. You have awesome people working for your dealership.

Friendly sales associates.

Great service and honesty

The sales lady Misty that helped me. She was a very pleasant person and answered all my questions and was very helpful and the managers are great. The sales managers are great wonderful people to work with.

The staff were very friendly and helpful. It was a very hassle free experience.

Quick fix

It had everything I wanted and then some

Each member of the staff that I have encountered, has been courteous, knowledgeable, & professional. These are all traits that are very important to me.

Very friendly and came out and talked to me what the issue was and fixed it . Great customer service

friendly Very kind and always came into waiting room letting u know no how u are is going on. I have yo lots of cars service department and this dealership is the best.

Dan was professional and friendly. He worked with us for

scheduling to have the work done. They completed it when quoted and kept in contact about the progress. We were very pleased.

Broke down in Lexington blown motor due to recall. Alexis Wells went above and beyond to help me 700 miles away from home. I’d drive back to KY to get my next Hyundai from your dealership. Planned on talking to someone there about great experience from start to finish. Thanks for the early Christmas hope y’all are Blessed to the moon and back! Merry Christmas to everyone at you establishment!!! Michelle Frazier

They had a hybrid model with a trailer hit hitch, which made us happy. We didn’t feel pressured. Conner did a great job explaining features of the vehicle and the financing process. Very organized with the paper signing. Brad did a great job connecting our phones and setting up the center screen and explaining it to us. He offered to meet with us again when we bring our down payment in for any questions, which is nice. They said we could go ahead and take the vehicle home with us.

Excellent service.

Nice waiting area and efficient service time.

I liked how nice they were and how helpful they were to me for finding a car

Well the biggest reason is I love my Genesis and the service I get if I need it.

Service was awesome and my salesman was amazing he went above and beyond to make sure I got something good and safe for the highway. I really appreciate all the help that Ty Cobb gave

Fast service!

The thoroughness and timeliness of keeping me informed was extremely important and appreciated. Dan was truly a blessing during the entire process!

Excellent and professional

Sales person was excellent. I bought this brand because I have one and just love it