Don Franklin Somersetr CDJRF
Somerset
KY

Customer Testimonials

Report a concern   February 13, 2026 — Rated 10 out of 10 by C.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The staff, especially Tony, is always very helpful and kind. I am always well taken care of. After Nissan agreed to buy back my vehicle, the only reason I decided to stay with Nissan was because of the service staff.

Report a concern   February 12, 2026 — Rated 10 out of 10 by J.K. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Friendly fast service no gimmicks!

Report a concern   February 12, 2026 — Rated 10 out of 10 by Lee Winchester Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Wife & I have driven several Nissan vehicles over the years & always been happy with them. Excellent service dept.

Report a concern   February 12, 2026 — Rated 10 out of 10 by J.F. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great customer service, friendly

Report a concern   February 12, 2026 — Rated 10 out of 10 by Lisa Sexton Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly service. Nice atmosphere when waiting.

Report a concern   February 12, 2026 — Rated 10 out of 10 by M.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They listened to my concerns and didn't disregard them. They listened and went above to help me.

Report a concern   February 11, 2026 — Rated 10 out of 10 by J.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Best Service department around.

Report a concern   February 11, 2026 — Rated 10 out of 10 by David Baird Don Franklin CDJRF Sales Department
What do you like about our products and services?

Andrew Russ is the reason I bought the truck there. He in my opinion the best salesman I ever worked with.My son is a Marine and will be home on leave in March I’ve already shown MR. Russ what he wants to buy and I am bringing him there.Thanks.

Report a concern   February 10, 2026 — Rated 10 out of 10 by Patricia Ferris Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Everyone was kind and courteous during my service on my vehicle and would like to thank them for that.

Report a concern   February 10, 2026 — Rated 10 out of 10 by Deidre Proffitt Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Jacob took good care of me the service guys are all amazing

Report a concern   February 10, 2026 — Rated 10 out of 10 by R.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Quality

Report a concern   February 5, 2026 — Rated 10 out of 10 by E.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great job!

Report a concern   February 5, 2026 — Rated 10 out of 10 by Ronnie Vaughn Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Both Niki in Sales and Cody in finance were competent and honest with us. We appreciate the ease in purchasing our new vehicle

Report a concern   February 5, 2026 — Rated 9 out of 10 by B.W. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Servives have always been easy to schedule and done in a timely manner.

Report a concern   February 4, 2026 — Rated 10 out of 10 by W.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Your service people are always honest and will get back with me no matter how long it may take, I appreciate the lower prices on oil changes than the quick oil change businesses

Report a concern   February 4, 2026 — Rated 10 out of 10 by A.A.M. Don Franklin CDJRF Sales Department
What do you like about our products and services?

The people are absolutely amazing here!! Me and my husband have bought 4 vehicles from this dealership and we love it and our cars.

Report a concern   February 4, 2026 — Rated 10 out of 10 by M.A. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service is verybhp

Report a concern   February 4, 2026 — Rated 10 out of 10 by D.P. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I've had nothing I've had nothing but positive experiences with Don Franklin Nissan from the purchase of my first Nissan Sentra to the most recent purchase in 2024. They have done service to my car every time it needed it. I called and within a day or so they had me in to do a oil change and tire rotation. I've had one other instance where I had to have major work done to the car. They had it done in just a few hours. It took forever to get the part but it didn't hurt the car in the meantime so it didn't really matter. I'd recommend Don Franklin to anyone looking to purchase a new or used car because they'll do you right.

Report a concern   February 3, 2026 — Rated 10 out of 10 by B.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service was excellent the staff was helpful and knowledgeable and courteous

Report a concern   February 3, 2026 — Rated 9 out of 10 by L.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Communication and quick service

Report a concern   January 30, 2026 — Rated 10 out of 10 by Pete Bostich Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Made appointment at a convenient time for me.. Recall service was done quickly

Report a concern   January 29, 2026 — Rated 10 out of 10 by Richard Dickenson Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service Department was prompt and precise in resolving my vehicle's lighting issue.

Report a concern   January 29, 2026 — Rated 10 out of 10 by L.F. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very friendly, professional & fast service.

Report a concern   January 29, 2026 — Rated 10 out of 10 by L.R. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Everthing is great with service and the people that work there

Report a concern   January 29, 2026 — Rated 10 out of 10 by D.G. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Quick oil change
Very thorough check of all fluids wipers tires etc

Report a concern   January 29, 2026 — Rated 10 out of 10 by Doug Muse Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

We have always had good service and reasonable amount of wait times for the services we have had performed. The staff are always helpful and not pushy trying too sell more service than needed.

Report a concern   January 28, 2026 — Rated 10 out of 10 by B.S. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Sales staff here are the best, very helpful, not pushy and will work hard to find exactly the best fit for their customers!

Report a concern   January 26, 2026 — Rated 10 out of 10 by J.O. Don Franklin CDJRF Sales Department
What do you like about our products and services?

The service was great. I appreciate Mr. Webb doing his best to find what we was looking for.

Report a concern   January 25, 2026 — Rated 9 out of 10 by K.N.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Customer service was great, specifically Tony Soto. He went out of his way to make my experience a pleasant one. He has great customer service skills.

Report a concern   January 24, 2026 — Rated 10 out of 10 by Cynthia Jasper Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I brought my 2015 Jeep Wrangler in for an oil change, and to check the brakes. They found that I needed new brake pads and replacement of a rotor! Thank you Lamar for excellent service and checking on things thoroughly! Jeep is running great now!!!


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