Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   October 29, 2024 — Rated 10 out of 10 by L.B. Don Franklin London Ford - Service
What do you like about our products and services?

The young man who met us when we arrived was extremely friendly and helpful. We had a previous issue related to the purchase of our Aviator and when he found out he introduced us to the service manager Robbie Brown who went above and beyond to address and fix most of the issues. Robbie bent over backwards to fix the issues the sales team should have fixed when we purchased our vehicle but failed to do. Between the service agent and manager we will definitely come back.

Report a concern   October 29, 2024 — Rated 10 out of 10 by J.E.H. Don Franklin London Ford - Service
What do you like about our products and services?

They have an attitude of service. I also like the convenience of coming in almost any time for the oil changes.

Report a concern   October 29, 2024 — Rated 10 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   October 29, 2024 — Rated 10 out of 10 by Melissa Howard Don Franklin London Ford - Service
What do you like about our products and services?

Very good place to get my vehicle serviced everyone I have dealt with is very courteous and help me keep up to date on my power train warranty.

Report a concern   October 29, 2024 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Staff are very courteous and professional. Jacob is a top notch employee and should be treated by you guys as such!

Report a concern   October 28, 2024 — Rated 9 out of 10 by Darrell Singleton Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly service keeping me updated on the status of my vehicle being serviced big selection of ford trucks

Report a concern   October 28, 2024 — Rated 10 out of 10 by B.M. Don Franklin London Ford - Service
What do you like about our products and services?

Quick appointments

Report a concern   October 28, 2024 — Rated 10 out of 10 by P.S. Don Franklin London Ford - Service
What do you like about our products and services?

They are very curteyious and quick and very friendly

Report a concern   October 28, 2024 — Rated 10 out of 10 by C.D. Don Franklin London Ford - Service
What do you like about our products and services?

Ford quality products

Report a concern   October 27, 2024 — Rated 10 out of 10 by S.J.H. Don Franklin London Ford - Service
What do you like about our products and services?

They are always great

Report a concern   October 27, 2024 — Rated 10 out of 10 by Stanley Baker Don Franklin London Ford - Service
What do you like about our products and services?

You have fast quality service!!!

Report a concern   October 26, 2024 — Rated 10 out of 10 by James Fisher Don Franklin London Ford - Service
What do you like about our products and services?

Always friendly and fast service

Report a concern   October 26, 2024 — Rated 10 out of 10 by Carolisa Sams Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff.

Report a concern   October 26, 2024 — Rated 10 out of 10 by Doris Amburgey Don Franklin London Ford - Service
What do you like about our products and services?

I have concierge service and I have always been treated exceptionally well when scheduling a service. I am provided a loaner until my car is returned. Service department is amazing!

Report a concern   October 26, 2024 — Rated 10 out of 10 by Sandra Spence Don Franklin London Ford - Service
What do you like about our products and services?

Really good quality. As always fast friendly service. They have a really good waiting area.

Report a concern   October 25, 2024 — Rated 9 out of 10 by J.J. Don Franklin London Ford - Service
What do you like about our products and services?

Very kind folks and very thourough.

Report a concern   October 25, 2024 — Rated 10 out of 10 by L.R. Don Franklin London Ford - Service
What do you like about our products and services?

Fast, polite, thorough.

Report a concern   October 25, 2024 — Rated 10 out of 10 by P.T. Don Franklin London Ford - Service
What do you like about our products and services?

Attentive service

Report a concern   October 24, 2024 — Rated 10 out of 10 by C.L. Don Franklin London Ford - Service
What do you like about our products and services?

Really appreciate the service and care I received

Report a concern   October 24, 2024 — Rated 10 out of 10 by Lamell Austin Don Franklin London Ford - Service
What do you like about our products and services?

Very dependable and the staff is very knowledgeable and friendly.

Report a concern   October 24, 2024 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great people and service

Report a concern   October 24, 2024 — Rated 10 out of 10 by Ladonna Ping Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

They salesman Leighton Napier and my loan manager Lonnie was awesome got me in the car I wanted with the payment I wanted.

Report a concern   October 24, 2024 — Rated 10 out of 10 by Alicia Wallen Don Franklin London - Sales
What do you like about our products and services?

EXCELLENT SERVICE IN ALL DEPARTMENTS! SALES, SERVICE, AND COLLISION CENTER ALL WORK TO MAKE SURE CUSTOMER SATISFACTION IS #1.

Report a concern   October 23, 2024 — Rated 10 out of 10 by Donnie Reid Don Franklin London Ford - Service
What do you like about our products and services?

I like the friendliness and the professionalism of the services. I think the fee for the inspection was somewhat high.

Report a concern   October 22, 2024 — Rated 10 out of 10 by David Rhodes Don Franklin London Ford - Service
What do you like about our products and services?

Courtesy , devotement and punctuality on working as fast as possible to meet the customer wants and need that which and ustderstanding only problems that I can think of that could be better on service is to notify an customer that if there is any recalls and they they work on it that the mater be solved I have like three things that are wrong with my vehicle. As of right now they attempted to fix the windshield wipers. All they Dommers replace the blades still having issues wiring clearcoat outside of frame of window because wipers going over the window. I’ve mentioned it to ford and they said they fix the problem and then I still am having problems with the same exact problem or issue. Other than that I would like to say thank you ford for your courteous workers I wish you the best. Thank you. Have a blessed day.

Report a concern   October 22, 2024 — Rated 10 out of 10 by T.C. Don Franklin London - Sales
What do you like about our products and services?

I always get a great deal and have a quality service department close to home to take care of all my vehicle needs.

Report a concern   October 22, 2024 — Rated 10 out of 10 by William Bray Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I like ford and the people. Steve is a good guy and everyone is nice. James in the back and the other guys were nice

Report a concern   October 22, 2024 — Rated 10 out of 10 by John Hale Don Franklin London Ford - Service
What do you like about our products and services?

Easy to schedule service.

Dependable, competent technicians to care for the vehicle.

Knowledgeable about service schedule and other needs to keep the vehicle running well

Report a concern   October 22, 2024 — Rated 10 out of 10 by R.T. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly professional service and quality parts

Report a concern   October 22, 2024 — Rated 9 out of 10 by H.H. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly.


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