- Phone: 606-866-9099
- Visit Website
Customer Testimonials
The staff were nice and my experience was positive. The whole purchase was super easy.
Friendly people without BS
Ford products are top of the line and I trust them to be top quality. Service is always super great and I have never been let down. The ford staff and techs are top notch professional and always courteous. I will always recommend Ford to family and friends.
The service writer was friendly and engaging. The mechanic assigned to my car “Earl” patiently explained what work was preformed and gave me some tips on potential issues. Very satisfied.
Personal service
Very friendly and quick.
They're very friendly and helpful
Excellent service
Friendly service.
It seems you Sincerely want to satisfy the customer.
Honesty and integrity in service diagnostics and pricing is important to me.
I have been pleased with my purchase as service for now.
The sales staff, the finance officer, and the service department are top-notch. I couldn’t ask for better service anywhere. They all go above and beyond to make buying a new vehicle a hassle-free experience.
Great service and great people
Everyone was so nice! Cornbread...helped me look at multiple trucks...Thanks for being so patient and helpful in finding the right one for me!
Great service
Very Professional and willing to make the perfect deal.
Great customer service.
Friendly
Friendly service
Tyler Marcum was very helpful and kind.
This is our 4th new vehicle that we purchased from Don Franklin, London KY. The sales and finance people were very courteous and efficient. We built and ordered our 2024 Ford Edge. So far, we are very pleased.
The people
I traveled from Atlanta, Georgia to London, Kentucky to purchase my 2023 Ford Explorer Timerline Edition. My sales advisor, Amber Allen was EXCEPTIONAL!!! She walked me through the process from start to finish and answered any questions; as well as, addressed any concerns quickly and efficiently. The Finance Manager, Doug, did a fantastic job with my paperwork, as well. The entire process was completely SEAMLESS and literally took less than an hour to complete!! I would highly recommend Don Franklin Ford to anyone in the market to purchase a new vehicle.
Service was quickly scheduled. They took my car back right away. I didn’t have to wait very long. They did exactly what I requested to be done. The staff was courteous and friendly while at the same time professional. I was treated with respect which is rare these days. So, I thank you for your service and I will definitely return for future service needs.
Friendly atmosphere, on top of things to be checked out if I ask.
parts and service are great
Salesman nick name Cornbread is the reason I bought a Ford Mustang. You done good when you hired him. Need more like him. Down to earth country boy that knows how to approach you and talk. Between him and no shoes guy up front lol you have a great team and I will be back.
Straight forward
Friendly staff and time efficient. I especially like the car wash with the oil change.
Service is very professional and wonderful. Products are reasonable in price.
Kindra and everyone at the dealership were great. So easy to work with. I was in and out in about an hour with my new vehicle.