Customer Testimonials

Excellent service and professionalism

Best service in town, old fashioned curtsying, the kind you don't see anywhere no more

The staff are friendly and helpful. The service is quick and efficient. Love this place.

No hassle dealing. Delivered truck to me.

You guys always get me in on time. Everyone is very helpful. I love the text reminders about my upcoming service dates and times.

I've always found Ford products to be reliable and dependable. The guys in the Service department are great, they are friendly and willing to explain what was done and what needs to deal done.

Ford is very reliable and always been taken care of everytime I am there

You all have very prompt service and are very friendly to customers.

Very quick! Took care of my needs wonderfully!

Sales and service are both great at Don Franklin Ford London! Tim Wells has been very helpful and professional with the several vehicles I’ve bought there and their service department is second to none.

Very helpful and will tell you what it’s going to cost before hand

The salesman was not too pushy about buying a vehicle. The service department was professional.

Friendly and knowledgable staff

How many stores an the inventory

Nice salesperson

Service department was efficient and easy to deal with.

Essy to work with

The customer service is great and so helpful

Easy to negotiate with. Their offers are fair without a lot of hassle.

The service was very good and Travis helped to get our car fixed and back on the road.

Rusty Newman was an excellent sales rep to work with. He was so accommodating and answered all of our questions.

I just love the great people who work there.

The salesman was very helpful and very nice and respectful. I'm very pleased with the sales and service at Don Franklin Ford in London Kentucky

Helped a stranded traveler on his first day of vacation

The dependable service that is offered at this location in London, KY. Not a long wait this time. Price was better than other dealers. One key Fob back locking my doors. Susan Buck

Friendly, professional and very punctual

There really helpful

Always very curtious. Helpful and knowledgable. Eaample: last week, broughr
New ( to me) an 2018 c max with 44000+ miles. In for the works: they checked everything, all good tires half gone but will need complete brakes before long and how much it will cost as will have to order parts.
Will not be surprised if start having brake trouble.

I am always impressed with the extremely high level of customer service. The team at Don Franklin Ford (London) is an excellent group of professionals. No one likes to spend money on service but the quality of people who work there make it as enjoyable as they can.

I went in for my first oil change and was greeted politely and shown to a white area where I did not wait long for them to complete the task, very friendly staff I would highly recommend.