Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   April 21, 2025 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

I can get the work done fast. I always get in when I need to.

Report a concern   April 20, 2025 — Rated 10 out of 10 by Clyde Dixon Don Franklin London Ford - Service
What do you like about our products and services?

Quick service, friendly, professional, knowledgeable staff.

Report a concern   April 19, 2025 — Rated 10 out of 10 by Darrell Burdine Don Franklin London Ford - Service
What do you like about our products and services?

Very polite and quick service!

Report a concern   April 19, 2025 — Rated 10 out of 10 by L.W. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly employees

Report a concern   April 19, 2025 — Rated 9 out of 10 by S.M. Don Franklin London Ford - Service
What do you like about our products and services?

The service department is well organized and efficient. I’ve never had to wait very long when getting my car serviced and the car is always clean and ready to go.

Report a concern   April 19, 2025 — Rated 9 out of 10 by D.D. Don Franklin London - Sales
What do you like about our products and services?

It was pretty quick and easy

Report a concern   April 19, 2025 — Rated 10 out of 10 by L.R. Don Franklin London Ford - Service
What do you like about our products and services?

Very nice and, great work. Need more people like this and the world would be a better place

Report a concern   April 18, 2025 — Rated 10 out of 10 by T.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Kindra and Tim are the best! I won’t trade with anyone else!

Report a concern   April 18, 2025 — Rated 10 out of 10 by Kim Messer Don Franklin London Ford - Service
What do you like about our products and services?

The people that work there and the service is awesome

Report a concern   April 18, 2025 — Rated 10 out of 10 by Steve Milligan Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly and proficient staff who ensures the customer knows what needs don on there vehicle or when they are finished!!!
Report a concern   April 18, 2025 — Rated 10 out of 10 by V.J. Don Franklin London - Sales
What do you like about our products and services?

Quick professional no problems
Report a concern   April 18, 2025 — Rated 10 out of 10 by S.D. Don Franklin London Ford - Service
What do you like about our products and services?

Great!
Report a concern   April 18, 2025 — Rated 10 out of 10 by A.S. Don Franklin London Ford - Service
What do you like about our products and services?

They did a good job quickly
Report a concern   April 18, 2025 — Rated 10 out of 10 by Carl Hacker Don Franklin London Ford - Service
What do you like about our products and services?

I love my Ford Explorer and also, the great service dept at London Don Franklin.
Report a concern   April 18, 2025 — Rated 10 out of 10 by C.B. Don Franklin London Ford - Service
What do you like about our products and services?

The people are nice, the service was quick. Nothing not to like!
Report a concern   April 18, 2025 — Rated 10 out of 10 by B.M. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Everyone was friendly and helped me out with getting the car that I dreamed of.
Report a concern   April 18, 2025 — Rated 10 out of 10 by J.M. Don Franklin London - Sales
What do you like about our products and services?

Clean and low miles.

Report a concern   April 16, 2025 — Rated 10 out of 10 by C.H. Don Franklin London - Sales
What do you like about our products and services?

The salesmen especially Tim Wells he goes to the extreme to make sure customers are satisfied and getting a good deal and vehicle

Report a concern   April 16, 2025 — Rated 10 out of 10 by Shirley J Hurley Don Franklin London - Sales
What do you like about our products and services?

Jordan was a great person to deal with very knowledgeable and patient. And no pushiness.
Report a concern   April 16, 2025 — Rated 10 out of 10 by A.W.J. Don Franklin London Ford - Service
What do you like about our products and services?

No hassle great service real nice profession service
Report a concern   April 16, 2025 — Rated 10 out of 10 by D.F.T. Don Franklin London Ford - Service
What do you like about our products and services?

Very easy to get an appointment. Good, quick service and all around nice people!!
Report a concern   April 15, 2025 — Rated 9 out of 10 by C.B. Don Franklin London Ford - Service
What do you like about our products and services?

Very satisfied

Report a concern   April 15, 2025 — Rated 10 out of 10 by W.P. Don Franklin London Ford - Service
What do you like about our products and services?

Quick

Report a concern   April 15, 2025 — Rated 10 out of 10 by Richard Sutherland Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I've bought two vehicles from this store and the experience was pleasant both times. It didn't have the back and forth, high stress negotiations like I've experienced in other places. The salesperson, Kindra Burkhart, was very pleasant and responsive.

Report a concern   April 15, 2025 — Rated 10 out of 10 by Michael Cohorn Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and helpful staff.. They go above and be on to help you.

Report a concern   April 14, 2025 — Rated 10 out of 10 by Tina Middleton Don Franklin London Ford - Service
What do you like about our products and services?

Very fast and friendly

Report a concern   April 14, 2025 — Rated 10 out of 10 by Dennis Bunch Don Franklin London Ford - Service
What do you like about our products and services?

Robbie Brown service manager. Takes care of me always. Gets me in quickly.
Report a concern   April 14, 2025 — Rated 10 out of 10 by Mitchell Bowling Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Awesome experience buying both of my vehicles there Austin is a great salesman

Report a concern   April 14, 2025 — Rated 10 out of 10 by Dwight Croy Don Franklin London Ford - Service
What do you like about our products and services?

Great customer service!!!
Report a concern   April 14, 2025 — Rated 10 out of 10 by Shirley J Hurley Don Franklin London Ford - Service
What do you like about our products and services?

Jorden. Was not pushy. He was very courteous and answered all my questions. I’m very patient. I didn’t make the decision that day, but he was very patient and when I signed the papers, everybody was very courteous and helpful.

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