Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   February 4, 2025 — Rated 10 out of 10 by Earl Farris Don Franklin London Ford - Service
What do you like about our products and services?

Got my service completed in a timely manner. The check in employees are down to earth good people, James is great. I love the honesty I get.

Report a concern   February 4, 2025 — Rated 10 out of 10 by Vic Wamper Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly

Report a concern   February 4, 2025 — Rated 10 out of 10 by M.H. Don Franklin London - Sales
What do you like about our products and services?

Service response great
Your family information on phone while on hold is great
You need to work on Corbin Service or move to London
Previous dealer had terrible service
Thanks and continue to work hard and we will keep coming back

Report a concern   February 4, 2025 — Rated 10 out of 10 by Judy Tillery Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

You all made everything right
Report a concern   February 4, 2025 — Rated 9 out of 10 by L.P. Don Franklin London Ford - Service
What do you like about our products and services?

Service is usually fast!!
Report a concern   February 4, 2025 — Rated 10 out of 10 by George Adams Don Franklin London - Sales
What do you like about our products and services?

We were treated with respect and courtesy. The sales team were very helpful professional

Report a concern   February 4, 2025 — Rated 10 out of 10 by Tara Murphy Don Franklin London Ford - Service
What do you like about our products and services?

Exceptional service department!! Fast service appointments and great customer service.

Report a concern   February 4, 2025 — Rated 10 out of 10 by B.G. Don Franklin London Ford - Service
What do you like about our products and services?

The waiting area and how they come tell you what’s wrong with your vehicle before they start to fix it. . I always go here for my oil change and vehicle needs.

Report a concern   February 4, 2025 — Rated 10 out of 10 by Stephen Byrd Don Franklin London Ford - Service
What do you like about our products and services?

The friendly service

Report a concern   February 4, 2025 — Rated 10 out of 10 by Jonathon Duranceau Don Franklin London - Sales
What do you like about our products and services?

Clean, friendly, no hassle.

Report a concern   February 4, 2025 — Rated 10 out of 10 by Pamala Grandsart Don Franklin London - Sales
What do you like about our products and services?

Everyone treats you like family

Report a concern   January 31, 2025 — Rated 10 out of 10 by Nicosha Pressnell Don Franklin London - Sales
What do you like about our products and services?

I would highly recommend Jordan as a salesman! He has been unbelievably prompt, friendly, and made the buying process simple. He has went above and beyond!

Finance was also incredible to work with and made things quick and easy.

Report a concern   January 31, 2025 — Rated 10 out of 10 by Wayland Ellis Don Franklin London - Sales
What do you like about our products and services?

The staff made the process of purchasing my Nautilus easy, everyone was friendly and knowledgeable. Salesman Ivan was awesome. The price they had on the Internet was what I paid, plus a rebate. Highly Recommend 😎

Report a concern   January 31, 2025 — Rated 10 out of 10 by Shannon Mckinney Don Franklin London Ford - Service
What do you like about our products and services?

Always great service, friendly people. I will not use another place for my service!
Report a concern   January 31, 2025 — Rated 10 out of 10 by Naomi Lewis Don Franklin London Ford - Service
What do you like about our products and services?

Fast, friendly customer service. They put the customer first.

Report a concern   January 31, 2025 — Rated 10 out of 10 by Roger Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Very good service department.

Report a concern   January 31, 2025 — Rated 10 out of 10 by A.T. Don Franklin London Ford - Service
What do you like about our products and services?

Everything and everyone

Report a concern   January 30, 2025 — Rated 10 out of 10 by T.S. Don Franklin London Ford - Service
What do you like about our products and services?

Very knowledgeable and courteous!!!
Report a concern   January 30, 2025 — Rated 10 out of 10 by Brenda Reed Don Franklin London Ford - Service
What do you like about our products and services?

I was not lied to the salesman cris was great
Report a concern   January 30, 2025 — Rated 10 out of 10 by G.A. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly and professional

Report a concern   January 30, 2025 — Rated 10 out of 10 by Thomas Brake Don Franklin London Ford - Service
What do you like about our products and services?

The personnel at service desk and quality work of shop personnel!
Report a concern   January 30, 2025 — Rated 10 out of 10 by I.E.K.D.I. Don Franklin London Ford - Service
What do you like about our products and services?

Great customer service
Report a concern   January 30, 2025 — Rated 10 out of 10 by N.B. Don Franklin London - Sales
What do you like about our products and services?

Vehicle looks good and always friendly sales people
Report a concern   January 30, 2025 — Rated 10 out of 10 by Brian Hatmaker Don Franklin London Ford - Service
What do you like about our products and services?

The service and the staff are professional and friendly!
Report a concern   January 29, 2025 — Rated 10 out of 10 by William Bowling Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great customer service. The salesman were very nice and considerate. I would highly recommend getting a vehicle from them!!! It was a great experience for the first time purchasing a vehicle from Don Franklin. Tim was extremely helpful with getting my payments the way I needed them!!
Report a concern   January 28, 2025 — Rated 10 out of 10 by M.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Product ok
Service great
Very nice to talk to

Report a concern   January 28, 2025 — Rated 9 out of 10 by D.R. Don Franklin London Ford - Service
What do you like about our products and services?

Efficient and friendly

Report a concern   January 28, 2025 — Rated 9 out of 10 by R.H. Don Franklin London - Sales
What do you like about our products and services?

Friendly
Report a concern   January 28, 2025 — Rated 10 out of 10 by B.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly staff and good selection of vehicles

Report a concern   January 25, 2025 — Rated 10 out of 10 by Andrew Willson Don Franklin London Ford - Service
What do you like about our products and services?

Knowledgeable people
Friendly atmosphere


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