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Customer Testimonials
Staff in service Department
Great customer service
Friendly professional service
Did a good job at the service department
Service department were nice and friendly, I like motorcraft products for my vehicle.
I love the availability and the friendly atmosphere. They are always happy to help and they bring my van around front when they are finished.
The attendants are very helpful when checking in and out. The service has always been good. I have been a customer with Don Franklin Ford for many years.
Everything's done in a timely manner prices are good and friendly service
Always pleased with service greeting and turn around time
Keep you notified of your appointment time. Will give you a number of your associate so you can call with questions or simply ask how service is going. They will actually text you throughout process and give time estimates for pick up.
Efficient and was a pleasant stay while waiting for it to be serviced. Management was top tier and staff was very friendly!
Very helpful
Very quick at getting a oil change.
How quickly technician Earl Cornett got my vehicle done.
Trustworthy and use factory Ford parts. Good people to deal with in service and sales.
I can always get an appointment quickly and trust the service.
Jake Stines and Robbie Brown have always been great to work with, are very professional, and always get my service issues promptly taken care of. Would highly recommend Don Franklin Ford - Lincoln.
The service and the employees are extremely professional and kind, from start to finish.
Jacob was awesome. He has excellent communication skills and has answers to all my questions. My truck was in for a recall and you had me in and out quickly. Thank you for the great service!
Very clean waiting room and friendly staff
Great people
Plenty of inventory and friendly staff
Fast Service Department
Good service and clean environment for waiting.
James Partin is who helped me and he was wonderful!
Truthfully honesty and very dependable. If I trade it’s not an all day deal.and your team is amazing. Frankie Marcum is the best salesman that I’ve ever dealt with. That’s the reason I’ve traded so much with Don Franklin
Everythin!!
It was good all around
Great service!
I like that they call me by my first name. They understand that I make my living with my truck and do everything possible to service it in a timely manner. The main issue is have is that they want to charge me over one hundred dollars to do a diagnostic check to find a problem I'm having with the fwd unit on my truck. To fix the problem it's going to cost over two hundred dollars so why charge so much to find the problem? But with the overall good service I get I feel comfortable buying my next f350 at Don Franklin Ford in the future.