Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   April 27, 2025 — Rated 10 out of 10 by David Schweingruber Don Franklin London Ford - Service
What do you like about our products and services?

Professional and friendly service. Love working with James Parton in the service dept
Report a concern   April 26, 2025 — Rated 10 out of 10 by Gary Moore Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly

Report a concern   April 26, 2025 — Rated 10 out of 10 by Johnna Tumpak Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Kindra! She makes everything so much smoother. She is truly the BEST!

Report a concern   April 26, 2025 — Rated 10 out of 10 by Samantha Nantz Don Franklin London Ford - Service
What do you like about our products and services?

Jacob Stines was a great service advisor to deal with, both when setting up my appointment and when I came in for the appointment itself. I didn't have any worries or issues thanks to him and Benjamin!
Report a concern   April 26, 2025 — Rated 10 out of 10 by Mitchell Carter Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Good folks who care and know what they are talking about and very friendly

Report a concern   April 25, 2025 — Rated 10 out of 10 by Terresa Hooker-Bowles Don Franklin London Ford - Service
What do you like about our products and services?

My favorite

Report a concern   April 25, 2025 — Rated 10 out of 10 by Brittney Mcdonough Don Franklin London - Sales
What do you like about our products and services?

Kindra was soo helpful in getting me the car that I wanted! She walked me through every step and was kind and understanding. It was a great experience and will go back to get my next car in the future!

Report a concern   April 25, 2025 — Rated 10 out of 10 by Vicky Hurley Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Had the best sale person ever and signing for my truck was so easy thank you for a great experience

Report a concern   April 25, 2025 — Rated 10 out of 10 by D.T. Don Franklin London - Sales
What do you like about our products and services?

Fast and friendly service, very nice and clean facility
Report a concern   April 24, 2025 — Rated 9 out of 10 by S.W. Don Franklin London Ford - Service
What do you like about our products and services?

You stand behind your power train warrantee.

Report a concern   April 24, 2025 — Rated 10 out of 10 by B.C. Don Franklin London Ford - Service
What do you like about our products and services?

Very Friendly.....and have always been pleased....But this time I wasn't happy with the oil on my hood ...
Report a concern   April 24, 2025 — Rated 10 out of 10 by T.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Excellent customer service.
Report a concern   April 24, 2025 — Rated 10 out of 10 by James Collins Don Franklin London Ford - Service
What do you like about our products and services?

Fast and convenient!!!
Report a concern   April 24, 2025 — Rated 10 out of 10 by G.L. Don Franklin London - Sales
What do you like about our products and services?

Misty, Peanut, Will, Robbie and all the other service and sales staff are great!
Report a concern   April 24, 2025 — Rated 10 out of 10 by Gabriel Haney Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Don Franklin is family

Report a concern   April 24, 2025 — Rated 10 out of 10 by G.H. Don Franklin London Ford - Service
What do you like about our products and services?

Staff. Pricing. Overall good experiences there!
Report a concern   April 24, 2025 — Rated 10 out of 10 by J.M. Don Franklin London - Sales
What do you like about our products and services?

Friendly and fast
Report a concern   April 24, 2025 — Rated 10 out of 10 by S.B. Don Franklin London Ford - Service
What do you like about our products and services?

Very satisfied. Timely.
Report a concern   April 24, 2025 — Rated 10 out of 10 by T.J. Don Franklin London Ford - Service
What do you like about our products and services?

Service did great! Thank you!

Report a concern   April 23, 2025 — Rated 10 out of 10 by R.T. Don Franklin London Ford - Service
What do you like about our products and services?

Professional friendly service
Report a concern   April 23, 2025 — Rated 10 out of 10 by Lowell Scott Jr Don Franklin London Ford - Service
What do you like about our products and services?

They stand behind their products and friendly service.
Report a concern   April 23, 2025 — Rated 10 out of 10 by G.A. Don Franklin London Ford - Service
What do you like about our products and services?

Easy scheduling appointment letting me know what is happening speed with fixing problem
Report a concern   April 23, 2025 — Rated 10 out of 10 by Joyce Combs Don Franklin London Ford - Service
What do you like about our products and services?

Always had good service and they go over the things they have checked.

Report a concern   April 23, 2025 — Rated 10 out of 10 by James Setser Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very helpful staff. All the way up to the owner !

From the salesman Jordan. All the way to the end of the sale. Excellent customer service

Report a concern   April 23, 2025 — Rated 10 out of 10 by Wayne Null Don Franklin London Ford - Service
What do you like about our products and services?

Great service in a timely manner

Report a concern   April 23, 2025 — Rated 10 out of 10 by F.W. Don Franklin London Ford - Service
What do you like about our products and services?

Your service department.
Report a concern   April 23, 2025 — Rated 10 out of 10 by J.M. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly staff and flexibility to help.

Report a concern   April 23, 2025 — Rated 10 out of 10 by Ralph Dick Iii Don Franklin London Ford - Service
What do you like about our products and services?

Y'all go out of your way to help me every time I'm there

Report a concern   April 22, 2025 — Rated 10 out of 10 by K.N. Don Franklin London Ford - Service
What do you like about our products and services?

I love how personable the staff makes you feel when you are there. The interactions are not forced they are genuine. They are so helpful, I went in for an oil change and mentioned a flapping noise I kept hearing. They figured out the problem and fixed it for me!!

Report a concern   April 21, 2025 — Rated 10 out of 10 by L.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Quality
Service department great


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