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Customer Testimonials
Tim Wells was wonderful to work with when purchasing my latest vehicle.
Honestly everyone there sucks except for Bobby Ayers.
Get in and out timely
Not had any complaint on our car and truck
Great place to do business. Everyone is super friendly and helpful!
Fast, friendly, professional service.
Great friendly ppl and service
Always kind and courteous
Professional people.
Service department is professional, courteous, and helpful to customers. This is how a service department should be operated.
Great first oil change! Staff was friendly and we weren't swarmed by the vultures on the sales lot while we walked and waited. Great job!
Your service department is friendly very easy to work with. Very helpful, parts department is the same way. I have bought 2 new cars and 1 SUV from you. Getting ready to buy a f150 from you soon. I could not deal with kain when they were their. I always had to go out of town. I have had 7 fords before I started dealing with you. And never before went to the same dealer . You keep treating me like you do I will keep coming back. Name removed
They will give fair prices and the owners really do stand behind the vehicles they sell. This goes for sales and service. Good people.
Excellent service
no haggling back & forth went out their way to accommodate me
The sales staff were amazing they did not push me into anything I did not want walked me through the process 100% and I got the car, payment and interest rate that I ask for it was no hassle will definitely recommend them for future purchases
Everything!!
Nice people
Great to deal with on my new Bronco! Amy did a great job and kept in touch during the whole process! She’s a keeper!
Rex Helton at your London KY store is the best sales professional that I have ever dealt with. He is the reason my wife and I have bought four vehicles from Don Franklin Ford in London. Great customer service and he puts the customer first.
Very professional staff
Raleigh Bowling was an amazing Salesman. Very fair and honest. We can’t say enough about the service department. So nice and friendly. I’ve had so many bad experiences with service departments, but at Don Franklin, they get the job done with a fair price.
Ease of scheduling
Thoroughness of inspection
I liked the professionalism of your representative Tim Wells. Very knowledgeable and courteous.
Very professional and willing to help with any questions
Service is great and the workers are always kind and professional. Could not ask for anything better.
It took more time then expected. Over all went well.
London KY Don Franklin Dealership has the best service center around.
Good vehicle easy no hassle financing great customer service friendly atmosphere
Friendly service department,
Excellent service