Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   November 8, 2024 — Rated 10 out of 10 by Harry Van Epps Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service from the repair shop. Within 30 seconds I was greeted. Check in took no time. My car was finished before I had finished my emails and drank my coffee!

Report a concern   November 8, 2024 — Rated 10 out of 10 by P.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The quality and reliability.

Report a concern   November 7, 2024 — Rated 10 out of 10 by Gregory Norsworthy Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and throughout.

Report a concern   November 6, 2024 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and efficient

Report a concern   November 6, 2024 — Rated 10 out of 10 by Donna Molden Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Personnel and service

Report a concern   November 6, 2024 — Rated 10 out of 10 by Linda May Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and informative sales rep, and manager

Report a concern   November 6, 2024 — Rated 10 out of 10 by D.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone was nice an answered questions. Very relaxing. No pushy individuals.

Report a concern   November 6, 2024 — Rated 10 out of 10 by S.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy access and friendly on time service.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Adora Boaz Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff is very friendly and do amazing work.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Mohammed Shammisaildeen Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My experience with Nissan was very different from others, they are friendly, helpful, reliable with great care and performance.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Luis Fernando Coc Choc Don Franklin Lexington Nissan - Service
What do you like about our products and services?

very well attended

Report a concern   November 6, 2024 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The in take process was easy and all of the staff were friendly and professional.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Steven Zwart Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good timely service.

Report a concern   November 4, 2024 — Rated 10 out of 10 by Anthony Davidson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

i like the people.
wait time is a little long, but not unreasonable.

Report a concern   November 4, 2024 — Rated 10 out of 10 by Ragini Pandya Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great

Report a concern   November 2, 2024 — Rated 10 out of 10 by Donald Lee Jr Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We love every aspect of your business.
We receive excellent deals on new vehicles and the service is top notch!
Especially happy with service parts manager
Barry Henderson and Ron in the service department. They deserve a raise!!

Report a concern   November 2, 2024 — Rated 10 out of 10 by J.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt service when I come in. Checking in is easy and always friendly staff members.

Report a concern   November 2, 2024 — Rated 10 out of 10 by I.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My oil change was quick and I really appreciate the free car wash!

Report a concern   November 2, 2024 — Rated 10 out of 10 by P.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service was well-organized and efficient

Report a concern   November 1, 2024 — Rated 10 out of 10 by L.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and easy

Report a concern   November 1, 2024 — Rated 10 out of 10 by M.W. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I liked how smooth the process was and they brought it to us. We never had to go to the dealership at all.

Report a concern   October 31, 2024 — Rated 10 out of 10 by P.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the people that are always there to help with a smile!!!!

Report a concern   October 31, 2024 — Rated 9 out of 10 by D.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Low stress.

Report a concern   October 31, 2024 — Rated 9 out of 10 by B.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is excellent BUT disappointed on how interior of car was when picked up. When looking for insurance card, you left everything from pocket in the floor and seat. Also at both doors was black from shoes. Had to use grease remover to clean it up. Last oil change was same but I did not say anything. Need to be more careful about shoes in auto. But again, service is excellent. You have gone the extra mile on things with me. Name removed

Report a concern   October 31, 2024 — Rated 10 out of 10 by Jeffrey Dabney Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love having service done there. In all my years of servicing vehicles, never did I feel like a dealership was honest until now. Special thanks to Jennifer!

Report a concern   October 31, 2024 — Rated 9 out of 10 by V.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Dependable. Drives well esp getting on interstate. Good service from checking
in to work done.

Report a concern   October 31, 2024 — Rated 10 out of 10 by Jerry Fox Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Your people, from the internet staff to Cordarius Wheeler (Rock Star) to GSM Jonathan to the education guy Walt to Olivia in your finance department ! A. Fantastic experience. A team of professionals working together to actually find a workable deal for us. Kudos to all. Glad Don Franklin is in the Lexington market!!

Report a concern   October 31, 2024 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service department!

Report a concern   October 29, 2024 — Rated 10 out of 10 by J.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is good and thorough.You always ask customer before you do any extra repairs or put on any extra parts.

Report a concern   October 29, 2024 — Rated 10 out of 10 by C.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliability of the vehicles and the courteous staff in the service department.


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