Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 24, 2021 — Rated 9 out of 10 by P.D. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Looked at a good number of cars…tried several…did buy a 2021 Nissan Rogue. Closing went very smooth. My salesman Gannon Lynch worked hard and was very accommodating . Will say Nissan office seemed more professional , pleasant and staff looked nicer.overall atmosphere more business like, compared to the Hyundai office where I started. Thanks

Report a concern   August 24, 2021 — Rated 10 out of 10 by Greggory Dickerson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I liked the courtesy and professionalism I received during my visit.

Report a concern   August 24, 2021 — Rated 10 out of 10 by Mark Watson Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Everyone was kind and Courteous.The service manager was exellent he tried is best to help me.

Report a concern   August 24, 2021 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Emergency visit
No appointment was seen quickly

Report a concern   August 23, 2021 — Rated 10 out of 10 by L.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Car was ready when they said and it was washed.

Report a concern   August 23, 2021 — Rated 10 out of 10 by S.Z. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Bob Glass was very professional and helpful in selling me a new car.

Report a concern   August 23, 2021 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone there is so helpful and friendly. Always a great experience. Thank you 😊

Report a concern   August 23, 2021 — Rated 10 out of 10 by Richard Grace Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff. Always great service. I trust no one else.

Report a concern   August 23, 2021 — Rated 10 out of 10 by A.T. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great selection

Report a concern   August 22, 2021 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very fast, friendly service every time! I feel they've always been upfront and honest about everything with our Rogue, we will always go to them for maintenance and services!

Report a concern   August 21, 2021 — Rated 10 out of 10 by Stephanie Mcdaniel-Fugate Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent customer service and timely repairs

Report a concern   August 21, 2021 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliability

Report a concern   August 20, 2021 — Rated 10 out of 10 by Kathy Dubois Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your service write up line is exactly the service I am looking for. In this case it was Stephanie and she listens and shows she cares about my concerns. What else could I hope for? I like Nissan autos and I like my car serviced right the first time. I have a work associate who brought his new truck to a tire store to get his oil changed. He drove off after service only to find they had forgotten to put oil back in his truck!! And that is about all I needed to know. Thanks for being there when I need to have my car serviced properly. Tim DuBois

Report a concern   August 20, 2021 — Rated 10 out of 10 by Deanna Patrick Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Promptness and quality of service

Report a concern   August 20, 2021 — Rated 10 out of 10 by D.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Working with Derek was great!

Report a concern   August 19, 2021 — Rated 10 out of 10 by P.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional, efficient people who work there daily and the quality of your merchandise.

Report a concern   August 19, 2021 — Rated 10 out of 10 by Thomas Robinson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Super friendly and focused to the needs of the customer.

Report a concern   August 19, 2021 — Rated 10 out of 10 by Phyllis Dockies Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very knowledgeable!!

Report a concern   August 18, 2021 — Rated 10 out of 10 by P.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service, quick and efficient

Report a concern   August 18, 2021 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service Ron

Report a concern   August 18, 2021 — Rated 10 out of 10 by D.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very streamlined from start to finish

Report a concern   August 18, 2021 — Rated 10 out of 10 by P.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

great

Report a concern   August 17, 2021 — Rated 10 out of 10 by Shannon Biller Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They listened to my concerns, took them seriously and made everything right with my vehicle.

Report a concern   August 17, 2021 — Rated 10 out of 10 by L.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Nice and polite staff. Fast service!

Report a concern   August 17, 2021 — Rated 10 out of 10 by Yadira Nieves Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was more than pleased that the job required on my car was done in time.... Thought would it take more than 2hrs but was done before time. The staff was very friendly and professional at all time. Thanks for your service.

Report a concern   August 17, 2021 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jeff was awesome to deal with.

Report a concern   August 17, 2021 — Rated 10 out of 10 by F.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always get good service. Products are good.

Report a concern   August 17, 2021 — Rated 9 out of 10 by M.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Ray is a phenomenal salesman and a really sweet person! I absolutely loved working with him and wish y’all had something on the lot I could buy. He showed me several cars and had answers to every question. This market is crazy though, so I had to go where a car became available, and ended up buying elsewhere just yesterday.

What I really want you to know is that your bald finance guy, whose name I cannot remember, is very off-putting to customers and disrespectful of Ray. Ray collected all the information needed to run some initial numbers for me - credit score, loan payoff, monthly payment, etc- then took them to the finance guy. A few minutes later, they returned together and the finance guy starts by saying, “Well honey…” Seriously? It’s 2021. He needs to be more careful with his language and delivery. Then he proceeded to ask me for every piece of information that I’d already given Ray, every single one! Nothing new. I kept looking back and forth from him to Ray as if to say, “Ray already collected this information.” It completely undermined Ray and made him look like he’d done something wrong or missed a step. Poor Ray looked defeated and just followed the guy back to his desk when they were done re-questioning me. The friend who was shopping with me was absolutely floored, she couldn’t believe what we were witnessing.

So Ray needs to know he’s doing a great job, and the other guy needs a warning before someone more feisty than myself comes along and he gets himself in real trouble.

Report a concern   August 17, 2021 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

MJ was good to work with

Report a concern   August 16, 2021 — Rated 9 out of 10 by D.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

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