- Phone: (859) 263-5020
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Customer Testimonials
Customer service and mechanical service.
In and out in less than an hour
Fast, friendly service with no unnecessary service recommendations!
Quality of work, promptness
I went to get my new car serviced for the first time and my experience was beyond amazing. The workers went above and beyond to make sure I left with a perfect safe vehicle with everything fixed and in order. Not once did they try to sell me something that I did not need or try to take advantage of me being a young lady coming in by myself. They treated me with respect and after a long day at work it was surprisingly refreshing! I appreciate the service I received so much!
Friendly service and helpful employees!
Quick and easy. Fair prices. Friendly and knowledgeable advisors!
Great service. This is the 4th car I have bought from them. The staff was very friendly.
I felt supported through the process
Everything went very well during my purchase and I've thoroughly enjoyed my new vehicle. Thank you very much.
Excellent work and friendly employees.
Always the best
Just a very nice environment to purchase a vehicle. No pressure, friendly, just good service!
Schedule maintenance was on time polite and professional employees quality work and took care of what I needed done and then some did not try to get you to have service needed at that time but gave you information for further visit that
Might need to be done to keep your vehicle in great running condition Thank you
Terrell was very easy to work with and did a great job making sure we got the exact vehicle that fit both our needs and wants.
Good product abd tge service department is top not h
Courtesy,friendliness and proffesional
Efficient customer service and effective technicians.
We now have been at Don Franklin for vehicles. Both times our interactions with the staff have been very smooth and hassle free
Fast, friendly service!
I was greeted immediately with a smile when I arrived. Led to the customer lounge to wait and my car was ready in less than an hour.
I will definitely return.
Short wait to get an appointment, very professional technicians who keep you well informed about repairs, costs, etc. pleasant wait area
Fixed the problem the first time!
Your services were promptly performed and efficiently done.
Great service. Chris is a consmmate professional
Ron Abrahamson helped us navigate a warranty repair that saved us thousands of dollars. There were steps along the way to satisfy the warranty company and Ron’s turnaround was quick and thorough on each one. And after the work was approved, it was only a couple of days between Ron’s calling to say he’d ordered parts and the completion of a pretty major repair. This experience has changed our minds about dealership service depts and we plan on having all our preventive maintenance performed at Don Franklin going forward.
Good products and good folks to deal with. I'm happy with the deal and happy with the vehicle. Thanks.
Always good service and friendly staff
The service advisor was very helpful and understanding.
Service was great and patience was the best thing as we were looking for cars. Was able to break down everything for us the whole time we was there
Great friendly service