Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   April 13, 2022 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is very friendly and helpful.

Report a concern   April 13, 2022 — Rated 10 out of 10 by Sherri Blakeman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have done business with Don Franklin Nissan since 2014 and I love that the same people are there as when I bought the first Nissan Murano. Walt and Ron are great customer service people and I enjoy doing business with them!

Thanks,
Sherri

Report a concern   April 13, 2022 — Rated 10 out of 10 by B.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast, friendly service.

Report a concern   April 10, 2022 — Rated 10 out of 10 by Steven Hester Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service. Friendly and professional staff.

Report a concern   April 9, 2022 — Rated 10 out of 10 by T.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Tanner was awesome! I needed a battery and got same day service. It took about 45 minutes and the price that was quoted on the phone was the price at the end of the service. No haggle, no hassle and I was in and out!

Report a concern   April 9, 2022 — Rated 10 out of 10 by L.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is the best!

Report a concern   April 9, 2022 — Rated 10 out of 10 by T.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The courtesy, the understanding and the commitment.

Report a concern   April 8, 2022 — Rated 9 out of 10 by R.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Promtness
And you never do things that aren’t necessary

Report a concern   April 7, 2022 — Rated 10 out of 10 by C.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service! Did what I asked in a timely fashion.

Report a concern   April 6, 2022 — Rated 10 out of 10 by K.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Customer service

Report a concern   April 6, 2022 — Rated 10 out of 10 by K.H. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Customer service

Report a concern   April 6, 2022 — Rated 10 out of 10 by James Whaley Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

First time Nisson owner, so hope not to have to worry about the product or services but the sales team was great! Jennifer and Larry were big helps!

Report a concern   April 6, 2022 — Rated 10 out of 10 by Jennifer Jennifer L Edwards Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Body style and over all quality of everything.

Report a concern   April 3, 2022 — Rated 10 out of 10 by Jennifer Popp Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is by far the best I have ever experienced. Super friendly and super efficient.

Report a concern   April 2, 2022 — Rated 10 out of 10 by A.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast

Report a concern   April 2, 2022 — Rated 10 out of 10 by M.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff is friendly and service is great!

Report a concern   April 2, 2022 — Rated 10 out of 10 by M.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Na

Report a concern   April 2, 2022 — Rated 10 out of 10 by K.A. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Easy service department appointment process but disappointed when service manager didn't call me back. May have been on vacation because unusual not to get back to me. While vehicle being serviced shopped for new vehicle which I purchased the next day. Ray in sales was great to deal with again.

Report a concern   April 2, 2022 — Rated 10 out of 10 by L.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You provide quick and good service. Staff very friendly.

Report a concern   March 31, 2022 — Rated 10 out of 10 by D.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quality product. Durable. No problems. I’ve have several Nissan vehicles. Don Franklin salesman MJ Carpenter was very helpful. I give him thanks for coming out speaking with me the day of the sale

Report a concern   March 30, 2022 — Rated 10 out of 10 by Kathy Howard Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The salesman was awesome wasnt pushed was given a tour of my vehicle very good experience

Report a concern   March 29, 2022 — Rated 10 out of 10 by J.A. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

MJ and the sales managers are very nice and not pushy like almost all other dealers. Easy to make a deal with and very thorough.

Definitely will be back for an upgrade in the future.

Report a concern   March 29, 2022 — Rated 10 out of 10 by Candice Mills Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

We walked in looking for a small SUV along with specifics of what we didn't want. MJ said he could put us in a new SUV for the price of a used one. And He was right! MJ listened to our wants and dislikes. He wasn't a pushy salesman. He worked according to our request/desires. Ben in Finanace worked with lenders to get the best rate possible for us. Service even took time to go over the vehicles features with us.
From Sales, to Finance and to Service we were treated with the utmost respect; receiving nothing but courteous service!

Report a concern   March 29, 2022 — Rated 10 out of 10 by G.M. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great service, and products are wonderful.

Report a concern   March 28, 2022 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Your products is great. And your service was excellent.

Report a concern   March 28, 2022 — Rated 10 out of 10 by D.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast Service! It was done right the first time!

Report a concern   March 28, 2022 — Rated 10 out of 10 by R.V.R.O. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Tanner in the Nissan service area is such a pleasant person to deal with. He kept me informed as to when my vehicle would be ready. I wish there were more people like him in all businesses.

Report a concern   March 28, 2022 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like that appointment times are honored and things done correctly. Always make appointment fast and that means alot. Thanks!

Report a concern   March 28, 2022 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always First Class Service, Friendly, Professional!

Report a concern   March 28, 2022 — Rated 10 out of 10 by P.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff very courteous. Explained everything that was going to be done and suggested what repairs needed to be done.


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