Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 3, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

It’s easy to schedule service and is done in a timely manner

Report a concern   October 2, 2026 — Rated 10 out of 10 by L.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like that I can trust them to take care of my car and keep it running for me
Report a concern   October 2, 2026 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Value for the money

Report a concern   October 2, 2026 — Rated 10 out of 10 by Kenneth Barras Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great price, excellent service. Genesis customer for life.
Report a concern   October 2, 2026 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Timely
Report a concern   October 1, 2026 — Rated 10 out of 10 by Connie Taulbee Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always efficient & professional in getting things taken care of
Report a concern   October 1, 2026 — Rated 10 out of 10 by Paul Rader Don Franklin Lexington GM Service Department
What do you like about our products and services?

No waiting and friendly service.

Report a concern   October 1, 2026 — Rated 10 out of 10 by James Begley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice, friendly people from sales through service. I've always gotten good deals, never feel pressured or like anything shady is going on.
Report a concern   September 30, 2026 — Rated 10 out of 10 by E.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Sevice
Report a concern   September 30, 2026 — Rated 10 out of 10 by A.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

All the associates are very personal and helpful. The service was able to work us into the schedule last
Minute and worked quicker than they quoted me time wise
Report a concern   September 30, 2026 — Rated 10 out of 10 by Alexander Albert Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent on products and services
Report a concern   September 30, 2026 — Rated 10 out of 10 by D.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre Ables is an exceptional sales person he went above and beyond to help me acquire this truck. Thank you very much Name removed
Report a concern   September 29, 2026 — Rated 10 out of 10 by Timothy Bentley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very fast purchase a new vehicle , it only took 3 yrs and I was leaving.
Report a concern   September 28, 2026 — Rated 10 out of 10 by D.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Wayne is my sales person and has been very good on each and everything that he said
Report a concern   September 28, 2026 — Rated 10 out of 10 by R.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Ease
Report a concern   September 28, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Seevice was great
Report a concern   September 27, 2026 — Rated 9 out of 10 by N.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Love our car. Communicated well during service process. Completed in timely manner.
My negative is with Hyundai not sending a recall part for at least two years! Doesn’t make sense.

Report a concern   September 27, 2026 — Rated 9 out of 10 by J.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fair and courteous service. Very helpful

Report a concern   September 26, 2026 — Rated 9 out of 10 by Kalee Roberts Don Franklin Lexington GM Service Department
What do you like about our products and services?

Spacious and various seating options in waiting area, snacks & drinks available, ability to text to receive updates on car service, video and text from mechanic to accept/decline additional recommended services from my phone
Report a concern   September 26, 2026 — Rated 10 out of 10 by T.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They were great about getting my car serviced and back to me in a timely matter.

Report a concern   September 25, 2026 — Rated 10 out of 10 by Roland Robinson Don Franklin Lexington GM Service Department
What do you like about our products and services?

The customer service is exceptional. Alexis greeted me by name as soon as I walked in the door.
Report a concern   September 25, 2026 — Rated 9 out of 10 by R.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department

Report a concern   September 25, 2026 — Rated 10 out of 10 by L.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everything was explained properly
Report a concern   September 25, 2026 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like the styling

Report a concern   September 24, 2026 — Rated 10 out of 10 by W.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything. All were nice and professional with their work. Thank You!
Report a concern   September 24, 2026 — Rated 9 out of 10 by E.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was so nice and helpful! Making an appointment was a breeze. On the day of my appointment, I was in and out in a reasonable amount of time.
Report a concern   September 24, 2026 — Rated 10 out of 10 by Elizabeth Buckner Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was courteous and professional

Report a concern   September 23, 2026 — Rated 10 out of 10 by Garrett Drakeford Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone is very nice and straightforward. No one tries to push anything on you. I don’t feel like I am being taken advantage of.
Report a concern   September 23, 2026 — Rated 10 out of 10 by B.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice place of business with nice people.
Report a concern   September 22, 2026 — Rated 10 out of 10 by J.V. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

They're very professional and nice and great products


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