Customer Testimonials
Everything was great, they took my truck right in and the service was great.
The lady that help me was very nice and helpful by telling me about what was going on to take place.
She kept in knowing of what was going on with my truck
Very professional I will always bring my vehicle there for service.
The customer service provided was exceptional, with the staff consistently demonstrating professionalism and a friendly demeanor.
Always professional and easy to work with!
Always very friendly and respectful customer service. Very fast and efficient.
I am very pleased with my service everyone is respectful and pleasant
The Service Department was great. Couldn’t nicer or more professional.
Kaci always takes such good care of me any time I’ve needed service.
Catarina was so professional and pleasant. She was so much fun to work with.
They are always here to help with no complaints. The type of folks you ask, and you will receive.
Dawn did an outstanding job!
Wait time is good not to long. Everyone one that I have met or worked with are professional and nice.
Always very helpful. Always fair prices,
Courteous
Quick
Dependable
Reliable
Affordable
Excellence
Don Franklin has it all!
What more could you ask for!?
Service on my Silverado has been preformed by Don Franklin regularly from date of purchase. The service department has a great tracking and service reminders when it’s time for service. I’m confident that GM parts and services are of the highest quality industry standards which gives me peace of mind and confidence that I will have years of trouble free driving ahead with proper maintenance.
Friendly and knowledgeable!
Your company has a huge variety of vehicles. The salesforce were great, especially Ben L. The employees in the Service Dept were great as well! My husband & I have no complaints at all. Our buying experience on Richmond Rd in Lexington was great!
Cat was very knowledgeable about the GMC Sierra! Great buying experience.
Available, friendly, knowledgeable
Catarina is always a delight to sit with & talk about my next vehicle. I provide her my wants & needs in a vehicle & around what pricing and she always finds me a perfect fit. Everyone there is friendly & willing to help. The financial process is easy & well explained.
I took my Buick envision in for service and was pleased with the service. When I pulled in I was met with an associate who went over what would be happening and just what was being taken care of. We went inside he showed me the waiting room and informed me that I could track the process at each station until it was done. It was a very good experience
Knowledgeable about your work efforts
I really like the new Envision Avenir. It seems to have just what I need: safety, reliability, and comfort.
Marc Franco is personable and knowledgeable. He answered my questions promptly with an appropriate attitude.
Making my 15,000 mile service appointment online for my Buick was easy. I got in very quickly for my preferred Saturday. The accommodations in the Hyundai* lounge are very pleasing. There is a lot of room with refreshments to eat and drink while you wait. Several furniture arrangements fill the space, two flat screens and desk space with outlets if needed are available. My service technician answered the questions I had about GM service points, coupons and rebates. A paper and digital copy of services is provided. I have been using Don Franklin for 14 years. This is my fourth vehicle.
*Buick is currently being remodeled. Service performed in Hyundai service department.
Nice vehicles and nice salesman. I didn't end up buying anything there.But was impressed with the car.Lots and buildings vehicles and salesmen.
The service team is excellent. Very friendly and personable.
Friendly, knowledgeable staff and clean, comfortable waiting area.
Customer service is outstanding.
They slart on tomenand ate so friendly
Love my Buick & the people there are very friendly