Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 2, 2026 — Rated 10 out of 10 by R.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great customer service skills

Report a concern   July 31, 2026 — Rated 9 out of 10 by M.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Good vehicles. Look good. Good quality.

Report a concern   July 18, 2026 — Rated 10 out of 10 by Johnny Greene Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly and easy to talk with. No pressure sales person honest answers to all my questions

Report a concern   July 17, 2026 — Rated 10 out of 10 by J.E. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Service was great. Shout out to Ransom!

Report a concern   July 17, 2026 — Rated 10 out of 10 by Diana Sick Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Genesis is a beautiful car. Kanin is a good salesman. I learned a lot but I de used to buy a BMW X5 hybrid

Report a concern   July 17, 2026 — Rated 10 out of 10 by E.E. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The way Andra treated us with respect was worth a lot to us. He went above and beyond to make us feel at ease. Very professional. Job well done

Report a concern   July 14, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great products. GM. GMC.

Report a concern   July 14, 2026 — Rated 10 out of 10 by H.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

M.J. Carpenter handled my financing, and Catarina Kirby sold me my second 2023 Buick in three years.

I texted her and let her know exactly which car I wanted and what monthly payment I needed to be at. When I arrived, the car was waiting for me, and all we had to do was run the numbers using my updated information.

I didn't ask Catarina to lower the listed price by a single dollar. It was fairly priced for the market, and the people at Don Franklin always take care of me. They let me buy a car the way I want to buy one, not the way they expect to sell one.

I know what I want, and I need a quick turnaround. M.J. made that happen with being direct and ready with the paperwork, and Cat always makes sure all the i's are dotted and the t's are crossed.

I'll see your team again in a few years!

Report a concern   July 6, 2026 — Rated 10 out of 10 by Laura Posey Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great customer service with unbeatable prices.

Report a concern   July 6, 2026 — Rated 10 out of 10 by Dana Waters Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We absolutely loved Ransom our sales man. We liked the opportunity to test drive without a sales person. The trade in offer on existing vehicle was well below the average range which was disappointing.

Report a concern   June 30, 2026 — Rated 10 out of 10 by Arnold Thacker Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very helpful

Report a concern   June 29, 2026 — Rated 10 out of 10 by Caitlin Cooper Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc Franco was fantasized to work with I really appreciate his time and patience!

Report a concern   June 29, 2026 — Rated 9 out of 10 by W.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great variety of some top brands and really nice sales people.

Report a concern   June 26, 2026 — Rated 10 out of 10 by Adaias Lopez Perez Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice service and business ,very faster

Report a concern   June 26, 2026 — Rated 10 out of 10 by M.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

GMC has proved to be very dependable and quality vehicles. Service employees are top notch. Friendly and courteous.

Report a concern   June 25, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quality, professionalism and good service

Report a concern   June 19, 2026 — Rated 10 out of 10 by William N Thomas Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Communication was spectacular and I felt like I was being treated with respect throughout the process.

Report a concern   June 16, 2026 — Rated 10 out of 10 by A.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great service and friendly staff

Report a concern   June 10, 2026 — Rated 10 out of 10 by K.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

They had exactly what I was looking for on the lot. Marc Franco is a wonderful salesperson. He really makes buying a new vehicle stress free!

Report a concern   June 6, 2026 — Rated 10 out of 10 by Ralph Duron Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don Franklin is SUPER!!!

Report a concern   June 5, 2026 — Rated 10 out of 10 by Charles Patrick Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service, usually fast service

Report a concern   June 5, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service staff

Report a concern   June 5, 2026 — Rated 10 out of 10 by William White Don Franklin Lexington GM Service Department
What do you like about our products and services?

So far, I’ve had excellent service

Report a concern   June 3, 2026 — Rated 10 out of 10 by Lena Polley Don Franklin Lexington GM Service Department
What do you like about our products and services?

Employees are friendly and knowledgeable.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Deborah Sebastian Don Franklin Lexington GM Sales Department
What do you like about our products and services?

You guys did a full inspection before selling me a vehicle and I really appreciate it!

Report a concern   June 2, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Consistency of performance, quick access to service, good communication

Report a concern   June 2, 2026 — Rated 10 out of 10 by Mary Fairchild Don Franklin Lexington GM Service Department
What do you like about our products and services?

The most is the people , Katerina is the reason ,she is sweet,knowledgeable, and can help you with whatever you need.

Report a concern   June 1, 2026 — Rated 10 out of 10 by Jo Ann Conn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great friendly service. Great quality products.

Report a concern   May 30, 2026 — Rated 10 out of 10 by P.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Dependable

Report a concern   May 29, 2026 — Rated 10 out of 10 by Sharon Robinson Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love my vehicle, it is a joy to drive. I like getting it serviced at the dealership because everyone is good at their job. The service area is convenient and comfortable. The only suggestion I would have is to make the fact that GM points may be used to pay for service easily available. I was not thinking about the points, my son brought them up before I went to my appointment and it paid for my whole service the day I went. It could have done this on one of my earlier visits if I had been aware. Other than that, I think you do a a great job! My service technician Austin was wonderful to work with.


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