Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   November 29, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always do what yall say.

Report a concern   November 29, 2025 — Rated 10 out of 10 by Bertha Addison Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Haven’t used any products yet. Ransom who was my sales person was really great!

Report a concern   November 29, 2025 — Rated 10 out of 10 by Charles Harvell Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The people are great and they are respectful of the customers time, Andre was great and so was the F&I process

Report a concern   November 28, 2025 — Rated 10 out of 10 by Gary Ballard Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department was efficient pull vehicle in and they take it from there parking is not an issue

Report a concern   November 28, 2025 — Rated 9 out of 10 by J.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick appointment
On time
Fair price

Report a concern   November 28, 2025 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Convenience of having an appointment and knowing I don't have to wait all day to
be worked in/waiting for service to be completed.

Report a concern   November 21, 2025 — Rated 10 out of 10 by L.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

N/a

Report a concern   November 21, 2025 — Rated 10 out of 10 by Patricia Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

All your products are wonderful. I appreciate that they informed me on what I need to repair in the near future that I will take of with them soon.

Report a concern   November 20, 2025 — Rated 10 out of 10 by Brian Disney Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Outstanding experience. Catarina went above and beyond to get me where I wanted to be in a car I love! I couldn’t be more happy!

Report a concern   November 20, 2025 — Rated 10 out of 10 by Cynthia Taylor Don Franklin Lexington GM Service Department
What do you like about our products and services?

Each time I visit, I am always greeted with a warm smile. I never get the impression that it is just a job but each associate cares about my particular experience. I value that in today's world when people can't even smile at one another. Keep up the good work.

Report a concern   November 20, 2025 — Rated 10 out of 10 by Deborah Parker Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I love the Envision, it's a well made SUV. It's reliable. Drives nice and smooth. The only thing I wish with the newer models that the screen when you are backing up was a little larger to see, like the 2023 model.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Bill Wheeler Don Franklin Lexington GM Service Department
What do you like about our products and services?

Appointment on time, Service completed in promised time.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Carolyn Crump Don Franklin Lexington GM Service Department
What do you like about our products and services?

First time using Don Franklin.

Report a concern   November 19, 2025 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly staff

Report a concern   November 18, 2025 — Rated 10 out of 10 by Danny Steckler Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn Muniz was excellent

Report a concern   November 17, 2025 — Rated 10 out of 10 by Angela Rison Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Jason Franklin was excellent at not being too pushy and showing me what I told him I could afford. All the staff were very friendly and helpful to work with me to get me the best car for an affordable price. Would highly recommend!!

Report a concern   November 17, 2025 — Rated 10 out of 10 by P.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Alexis is the best service rep. at Hyundai. She is always helpful and considerate and makes bringing your car in for repairs or service much easier.
She will be the reason I buy another car from Hyundai.

Report a concern   November 17, 2025 — Rated 10 out of 10 by L.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Although we haven’t bought a vehicle from them yet, Howard Kendrick was very helpful with information regarding a purchase. He gave us a lot of info and will hopefully find us the right vehicle.

Report a concern   November 15, 2025 — Rated 9 out of 10 by Diana Sargent Don Franklin Lexington GM Service Department
What do you like about our products and services?

Nice facility

Report a concern   November 15, 2025 — Rated 10 out of 10 by Robin Engell Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service. Patiently answer questions. Easy to make appointments. Nice new waiting lounge.

Report a concern   November 13, 2025 — Rated 10 out of 10 by Linda Rookard Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service people were so nice , and was in and out in about 1hour…th the waiting was very nice

Report a concern   November 12, 2025 — Rated 10 out of 10 by L.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Came in for oil change and I was able to get in early.customer service was excellent and cleanest of the store was great

Report a concern   November 10, 2025 — Rated 10 out of 10 by J.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very good service people; always kept me up to date with the maintenance and options available for the repairs.

Report a concern   November 10, 2025 — Rated 10 out of 10 by Steven Parker Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Efficient fair friendly no pressure

Report a concern   November 9, 2025 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly, efficient service.

Report a concern   November 8, 2025 — Rated 9 out of 10 by J.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Like GMC products.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Gary Meacham Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service done a great job. Nice and friendly

Report a concern   November 7, 2025 — Rated 10 out of 10 by L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Outstanding service

Report a concern   November 7, 2025 — Rated 9 out of 10 by E.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt service.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Molissa Redd Don Franklin Lexington GM Service Department
What do you like about our products and services?

Young lady was friendly when walked in and the gentleman was ok but yet still haven't.gotten my car wash sad about that


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