Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   December 24, 2025 — Rated 10 out of 10 by B.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Well done and courteous

Report a concern   December 23, 2025 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Jason Ollis Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Although you all did not have the specific equipped vehicle I was looking for, I wish you did, because your service was great and everyone was very easy to deal with. I explained the details of exactly what I wanted and that did not get missed and I was not trying to be sold something other than what I had noted to the sales associate. Not to mention, Cat went the extra step to provide me with the cost of some GMC accessories that would give the vehicle the look that I was wanting.

Report a concern   December 21, 2025 — Rated 9 out of 10 by A.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone is so friendly and helpful!!

Report a concern   December 19, 2025 — Rated 10 out of 10 by C.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Has been a great product and have had very good service from a knowledgeable group of people

Report a concern   December 19, 2025 — Rated 10 out of 10 by A.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Like your product. Did not like the time it took transfer and receive my vehicle. Hours

Report a concern   December 19, 2025 — Rated 10 out of 10 by L.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always courteous and professional

Report a concern   December 18, 2025 — Rated 9 out of 10 by M.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service, staff knowledgeable, helpful and focused on service. Plus the new buildings are great.

Report a concern   December 17, 2025 — Rated 10 out of 10 by Best Deal Best Deal Auto Sales Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly very easy to deal with

Report a concern   December 17, 2025 — Rated 10 out of 10 by Michael Renz Don Franklin Lexington GM Service Department
What do you like about our products and services?

GM products for my GMC truck.

Report a concern   December 17, 2025 — Rated 10 out of 10 by G.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service

Report a concern   December 17, 2025 — Rated 10 out of 10 by P.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

when we call and talk with Catarina she always makes time to see us and assist us greets us with a smile and always a few funnies Mr Steve is also very accommodating and all the gentleman that greet us and open doors for us are truly amazing

Report a concern   December 17, 2025 — Rated 10 out of 10 by S.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

GMC cars are the best ! Don Franklin is the place to get your next GMC vehicle- you will be treated great.

Report a concern   December 16, 2025 — Rated 10 out of 10 by Shelby Muntean Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, easy to drop off, communication is always On Point!

Report a concern   December 16, 2025 — Rated 10 out of 10 by Ralph Duron Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great person Dawn Muniz to ensure my vehicle remains in great shape! Awesome on the Don Franklin employees keeping my vehicle great! Super!!!

Report a concern   December 15, 2025 — Rated 10 out of 10 by J.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

A very friendly staff that does their best to get you in and out! Dawn, from the service department, was exceptional! She has the same great personality every time I’m there.

Report a concern   December 15, 2025 — Rated 10 out of 10 by Jane Winkfein Don Franklin Lexington GM Service Department
What do you like about our products and services?

My fob for my car works great and everyone was super nice

Report a concern   December 15, 2025 — Rated 9 out of 10 by T.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Have a friendly staff, nice waiting area.

Report a concern   December 15, 2025 — Rated 10 out of 10 by T.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service lady was very helpful. The team delivered my truck back in a timely manner

Report a concern   December 15, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We really like the GMC products but Catarina whom has been our salesperson for several years now keeps us coming back

Report a concern   December 15, 2025 — Rated 10 out of 10 by Amy Jones Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre is amazing! I would never even think of dealing with anyone else. He and Eric took a very bad situation and made things right for our family! We are so grateful and thankful they came into our lives at this most trying time. Thank you again!

Report a concern   December 15, 2025 — Rated 10 out of 10 by Amir Omidy Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service, people, on time, been friendly

Report a concern   December 15, 2025 — Rated 10 out of 10 by W.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Best service department around. Best communicators.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Jerry Barnes Don Franklin Lexington GM Service Department
What do you like about our products and services?

It was a quick easy process, my service advisor was great, they got me in and out …

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Had my first service experience and was it was an easy process. Scheduling on line was easy and the reminders were great. Staff were friendly and knowledgeable. Will definitely return for all service needs.

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The people!

Report a concern   December 11, 2025 — Rated 10 out of 10 by David Slone Don Franklin Lexington GM Service Department
What do you like about our products and services?

It was quick and efficient.

Report a concern   December 11, 2025 — Rated 10 out of 10 by Joseph Smith Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom was great!

Report a concern   December 11, 2025 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quickly in and out. Clean restrooms and waiting room

Report a concern   December 10, 2025 — Rated 10 out of 10 by Daniel Terry Don Franklin Lexington GM Service Department
What do you like about our products and services?

The employees are always friendly and knowledgeable


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