Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   February 20, 2026 — Rated 10 out of 10 by Barbara Elliott Don Franklin Lexington GM Sales Department
What do you like about our products and services?

No pressure from the salesman. Ransom Griffey was great to work with. It was a smooth transition to purchase my Hyundai Santa Fe
Report a concern   February 20, 2026 — Rated 10 out of 10 by G.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Finally, got your service department to make a timely service appointment. Last few times I called, I was given an appointment 3 to 4 weeks later which was not reasonable as my vehicle needed immediate repairs. I had to take my vehicle to Ron Hatfield the last few times as I could get prompt assistance and not have to wait several weeks when my vehicle was inoperable. Certainly made an impression as to future purchase of a new vehicle from DF. Hopefully, the problems with getting prompt service appointments have been resolved. I prefer using DF for service, but your past scheduling appointments made it impossible.
Report a concern   February 20, 2026 — Rated 10 out of 10 by Kelvin Eden Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I look forward to buying the truck Monday. Salesman was amazing and without a doubt, he had a huge impact on me making the decision to buy from that dealership.

Report a concern   February 20, 2026 — Rated 9 out of 10 by J.P. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We had a great experience.

Report a concern   February 18, 2026 — Rated 10 out of 10 by Jason Mullannix Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very timely service. Will continue to use DonFranklin for my service needs.

Report a concern   February 18, 2026 — Rated 10 out of 10 by S.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They were quick to get us an appointment and the wait time while the service was being completed was short.
Report a concern   February 18, 2026 — Rated 9 out of 10 by A.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service department on Richmond Road in Lexington found a serious problem that had not been found by Somerset used car intake. The error was acknowledged and properly corrected. Kaci Valdez oversaw this issue quite professionally We very much appreciate her efforts on our behalf.

Report a concern   February 18, 2026 — Rated 10 out of 10 by G.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Work performed in a timely manner and the service writer was great.

Report a concern   February 18, 2026 — Rated 10 out of 10 by L.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good
Report a concern   February 18, 2026 — Rated 10 out of 10 by Myron Pedroche Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and fast service. My appointment was at 8am and was out by 9am for a recall part that was installed.

Report a concern   February 18, 2026 — Rated 10 out of 10 by S.Q. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service. Very knowledgeable. Always gets the problem fixed. The employees working in service are excellent also.

Report a concern   February 16, 2026 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good communication.

Report a concern   February 14, 2026 — Rated 10 out of 10 by F.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The salesperson are friendly and knowledgeable.

Report a concern   February 13, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service!!
Report a concern   February 12, 2026 — Rated 10 out of 10 by Ryan Raiborn Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I like their honesty and willingness to work with your time.
Report a concern   February 12, 2026 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kaci Valdez was my customer service rep. She was very communicative and attentive to my needs. She always does a great job
Report a concern   February 12, 2026 — Rated 10 out of 10 by Christopher Juett Don Franklin Lexington GM Service Department
What do you like about our products and services?

They are dependable and on time and they take care of us
Report a concern   February 10, 2026 — Rated 10 out of 10 by Laura Johnson Don Franklin Lexington GM Service Department
What do you like about our products and services?

From Sales to Service every person i have come in contact with have been amazing! It has been an absolute joy to work with Don Franklin and would purchase again in a heart beat!

Report a concern   February 10, 2026 — Rated 10 out of 10 by Hagan Codell Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dry polite and knowledgeable of services

Report a concern   February 10, 2026 — Rated 10 out of 10 by B.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Appreciate my experience! Thank you

Report a concern   February 4, 2026 — Rated 10 out of 10 by C.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Above and beyond service. Fixed the issue. Great people. Thanks again
Report a concern   February 4, 2026 — Rated 10 out of 10 by B.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service and communication

Report a concern   February 4, 2026 — Rated 10 out of 10 by K.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick & efficient

Report a concern   February 3, 2026 — Rated 10 out of 10 by S.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

N/a
Report a concern   February 3, 2026 — Rated 10 out of 10 by Gregory Goins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Good selection and very friendly staff! Marcus is great!
Report a concern   February 3, 2026 — Rated 9 out of 10 by Pam Searcy Don Franklin Lexington GM Service Department
What do you like about our products and services?

They seem to be very thorough when checking everything out with my vehicle. The staff is always very courteous.
Report a concern   February 3, 2026 — Rated 10 out of 10 by Lilla Mason Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great trucks
Great sales team
Report a concern   February 2, 2026 — Rated 10 out of 10 by M.A.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Katarina Kirby
Report a concern   January 31, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales person John Michael Black was so easy to work with. He made the experience comfortable and enjoyable. The finance person Lindsay Anderson was super nice as well….even got us an extra .25% power on the loan.
Overall the experience was great.

Thank you,
First name removed & Carol Last name removed

Report a concern   January 29, 2026 — Rated 10 out of 10 by D.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

It's really good service and parts

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