Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   January 14, 2026 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your service department and everyone that a customer interface with are spectacular!!
Dawn is wonderful!
Report a concern   January 14, 2026 — Rated 10 out of 10 by Jerome Mcdaniel Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like the reminder text/email messages reminding me that I have an upcoming appointment. Even though I have an old Buick I still get the service as if it were a newer car.
When I have an appointment there is no excuses or delays about getting to me on time. That is really professional.

Report a concern   January 14, 2026 — Rated 9 out of 10 by J.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Clean, friendly and honest.

Report a concern   January 14, 2026 — Rated 10 out of 10 by S.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service is friendly & helpful

Report a concern   January 13, 2026 — Rated 10 out of 10 by A.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and helpful

Report a concern   January 12, 2026 — Rated 10 out of 10 by Gerald Benson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

It was very easy to work with Mark Franco to purchase our car.
Report a concern   January 11, 2026 — Rated 9 out of 10 by Jeri Mayes Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to book services on line and customer service is great.

Report a concern   January 11, 2026 — Rated 10 out of 10 by S.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The staff were extremely helpful and knowledgeable about their products. They take the time to ensure you are comfortable with your purchase and happy with the overall experience. They never made me feel pressured into committing to a purchase and if they didn’t know the answer to any of my questions, they told me so and would make an effort to find out the correct answer.
Report a concern   January 11, 2026 — Rated 10 out of 10 by L.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Good

Report a concern   January 11, 2026 — Rated 10 out of 10 by Anthony Speratos Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom Griffey is the best salesperson we've ever had the pleasure of dealing with.

Report a concern   January 11, 2026 — Rated 10 out of 10 by Charles Brown Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service
Report a concern   January 9, 2026 — Rated 9 out of 10 by M.K. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I appreciate the courteous service and focus on customer service.

Report a concern   January 9, 2026 — Rated 10 out of 10 by Francene Botts Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and easy.

Report a concern   January 9, 2026 — Rated 9 out of 10 by L.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is great. Bought a Buick Enclave in June and Marc our salesman and Dawn in service department have been a pleasure to work with.

Report a concern   January 8, 2026 — Rated 10 out of 10 by B.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always courteous with knowledgeable and fast service. Chris is the best.

Report a concern   January 6, 2026 — Rated 10 out of 10 by A.I. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Flexible
Report a concern   January 6, 2026 — Rated 10 out of 10 by C.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent customer service!
Report a concern   January 6, 2026 — Rated 10 out of 10 by M.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service was very fast and convenient
Report a concern   January 6, 2026 — Rated 10 out of 10 by K.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone seems to be on top of their jobs. Very friendly people. They took great care of me.

Report a concern   January 6, 2026 — Rated 10 out of 10 by K.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service is awesome. Even through the construction process. Great communication to keep me aware of what building to go to.

Report a concern   January 5, 2026 — Rated 10 out of 10 by D.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

They all looked good
Report a concern   January 2, 2026 — Rated 10 out of 10 by M.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service, the waiting rooms, the nice people
Report a concern   January 2, 2026 — Rated 10 out of 10 by Andrew Workman Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service personnel were amazing as always! Can't say enough about how nice and professional they are. Top notch!!!
Report a concern   January 2, 2026 — Rated 10 out of 10 by D.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people, welcoming waiting area, service left car clean and all settings reset properly- necessary service described but never pushed to have other service that's not necessary

Report a concern   January 2, 2026 — Rated 10 out of 10 by Jeffery West Don Franklin Lexington GM Service Department
What do you like about our products and services?

You have a very good customer service team

Report a concern   December 31, 2025 — Rated 10 out of 10 by Jason Carpenter Don Franklin Lexington GM Service Department
What do you like about our products and services?

Outstanding service department! Don Franklin has figured out the art of “service after the sale.”
Report a concern   December 31, 2025 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people
Report a concern   December 31, 2025 — Rated 10 out of 10 by John Tuttle Jr Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people. I’m
Report a concern   December 30, 2025 — Rated 10 out of 10 by Mark Kreyenbuhl Don Franklin Lexington GM Service Department
What do you like about our products and services?

Personnel, service on time, work done correctly.
Report a concern   December 30, 2025 — Rated 9 out of 10 by K.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick repair.

Privacy Policy