Customer Testimonials
Customer service representatives friendly and knowledgeable. Made waiting for completion of the work easy.
The consistency
Always professional, and honest big shout out to Jen and the parts department
Helpful.
Found me a discount.
Friendly.
Tim is top notch in service dept.
Friendly and prompt
Friendly people and quick service had the parts in stocks to fix the recall on my cadillac srx
I found the car on Autotrader and called to check on availability. I got a prompt reply and scheduled an appointment to see the car. Harley was very good with Mom, taking his time and showing her the features of the auto. The car was as advertised and of course Mom bought it!
Thanks Harley! You did an excellent job.
Mike Lewis
Respectful care
Don Franklin staff makes it easy with their friendly and fast service.
The good people at Don Franklin take care of all of our car care needs. They are friendly and accommodating.
Service department is awful. Took vehicle in to have air conditioner fixed, took alittle longer to get back than what was told. Got a phone call saying it was fixed and ready to be picked up. Air does not blow longer than 20 minutes. Service said they would have to charge another diagnostic fee of 100.00 to find issue. They got me for 1,600.00 and now the heat and air do not blow longer than 20 minutes, when there was absolutely no issue with the heat blowing when it was dropped off. So, I would highly suggest finding another dealer to service your vehicle. I know this doesn't mean anything to the dealership, just hope it helps someone in the future from losing any money and not having their vehicle repaired correctly. Oh, obviously my wife can not communicate info between the dealership and myself correctly according to the service manager. Or, I should say, they recommend myself dropping the vehicle off so they can tell me what was wrong instead of communicating through my wife. Same thing.
Great service department! Service writers are always friendly and provide great customer service.
Wet polite and great service.
On time every time. Very curious. Not pushy. Good people to work with
One of my tires was losing air pressure, I pulled on to their service lot without an appointment. I My tire was repaired in about 30 minutes, kudos to their Service Dept. Thanks a bunch! Sara Duncan.
Very friendly - clean area to wait while service is done
Your service department is the best!!
Very Friendly staff. thank you for your professionalism.
I like the products and services that are offered at Don Franklin Buick, Chevrolet, GMC. I like the quality automobiles that are offered, at the many locations within Don Franklin family of dealerships. I like the service department, and all the friendly staff. All are very knowledgeable, about the products that they offer.
Up front and honest working people treat you like family
Everyone is so nice and patient. They try their hardest to work with you and your schedule. Always friendly and knowledgeable.
Love your Chevy trucks.
On time and very courteous personnel.
Thank You
Convenient
Everyone is very nice in service and do what they should.
Jena goes out of her way to help you.
They take good care of the vehicles with excellent service and people!
Mike Wimpsatt is the man! Give that man a raise!! very helpful, courteous, and was overall a good experience doing business with him. Ill be sending anyone I know looking to buy a vehicle his way>
Friendly staff and greeted with a smile. But the coffee pot was empty the whole time. Other than that the service was great and quick.