Customer Testimonials
Never any issues. I have both of my vehicles services at Don Franklin and have always received honest, quality service. I strongly recommend them.
Nice people. Helped me when I didn't have a appointment
Fast, friendly and efficient as always!
Prompt. Service was finished ahead of schedule.
Vehicle
Don Franklin services are the best. James in service goes over and beyond to make your experience perfect. They always keep me updated on my vehicle while it is being serviced. I used to be a Conway Heaton customer. Once I tried Don Franklin there will be no turning back. Thanks Don Franklin for keeping my car running smoothly.
I have basically just been to that location for oil changes and tire rotations but every time the service reps are extremely friendly. I hope not to have anything major but if I do, I will definitely go there.
Great people
Great service
Very timely
Word of mouth
Very good the service team was extremely excellent
Very wonderful people
Honestly, the reason I have bought two new vehicles and keep coming back is due to your service writer Jena VanArsdale. She actually cares for her customers, often going out of her way to make sure the customer is treated properly and any issues are addressed.
My only regret from buying my Silverado and Trax from Franklin is that Jena didn't get the commission for the sales. She has earned it by providing amazing customer service and care before, during and after the sale.
You need to make sure you hang onto her.
Nice selection and easy access in my local community
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I like that the employees are quick to call text or email and the salesman made sure that I was fully happy with the vehicle before purchasing.
Everyone is very nice and will go out of their way to make sure your happy
The service representatives
Good service
Service is always good!
They get me in promptly for service and get me out. They never try pushing extra services on me. They review what I need based on mileage recommendations.
Friendly respectful
Timely manner
Clean
Friendly and prompt
Service has been good and people are friendly.
Very pleased with our salesman and the manager. They made things quick and easy for us.
Very Professional start to finish!!
Same day. Pricing competitive.
Had oil change
Very helpful and didn’t have to wait that long
Salesman are very nice and knowledgeable. They are not pushy and they try to get you the vehicle you are wanting.
Very professional!
Friendly
You all give me really good service