Customer Testimonials

Patrick did a nice job getting my old bike tuned up. It looks and rides great. All of the personnel I spoke with were knowledgeable and professional.

Technical question and request and always spot on with the right answer. I was a bike and ski shop tech for 15 years and can say that this is the only place I go now. Kudos

Fantastic people and service from all locations I have been to

Tyson Meyer was awesome to work with. Thank You for all of the help!

Excellent help when ever I enter a Freewheel store.

I love that you guys show real-time inventory by store and it really seems to be accurate! That is extremely helpful! Also the guys in the Minnetonka store were great on getting me the right set of tires and boots for my needs to better enjoy fat bike riding this winter! Thanks a ton!

I really love the Fanatics program. I've saved lots of money. And Freewheel usually has what I need, with good advice.

This is a great place to shop for things for my bike. Bought a gift certificate for a very good friend of mine. Thanks

Staff is knowledgeable with the products they sell and willing to offer feedback. They communicate with ongoing situations in a timely fashion.

The people that helped us were both knowledgeable and answered our questions. They also had a good selection of bikes available, and were helpful in making the right choice for me.

I was really impressed with Patrick, the mechanic. He recommended a switch that controls both the dropper seat and the shock lockouts on one switch. I love it!

Friendly, helpful salespeople who know what they're talking about. Great Service!!

Great service. Knowledgeable.

Service was excellent! I ordered something online and forgot to add an additional item. I called and left a message to see if I could add it to original order to avoid double shipping. Allison called me back right away and was able to combine my orders.

Even off season I was able to buy all the items I needed. I was on a time crunch and the sales person (Tyson?) helped me with all I needed, and Ieft
On time. Thanks. We have had great service from Roseville and Woodbury and Minneapolis stores as well.

Salesman was polite, patient and thorough.

very fast service on a tune-up on my Trek

Tyson and crew did an awesome job on my Boone 9. It needed a serious tune-up!

Simple and easy to do business with. Great employees!!!

Good service and parts on hand when needed

Staff is so friendly and helpful, especially Jane! She goes out of her way and above and beyond to satisfy the customer! Way to go!

everyone was very friendly and helpful. Kept me up to date with several phone calls. Bike was ready when promised and works great. Highly recommend!

Great service

I like that I can buy online and pick up at the store. Good selection of quality products.

Hi. Good comunication, reliable and fast service. Special thank you for the job done by Jackob.

Awesome customer service with great knowledge and recommendation of products.

I’ve got several Trek bikes, love them all. Freewheel is helpful, convenient, close, and took the time to fit me to the correct bike that suited my needs, then took the time to fit the bike to me.

Purchase was great; everyone at the Eagan shop was very responsive, very knowledgeable, worked to get me a good deal on the purchase, and delivery was prompt. The guys on delivery were super - placed the trainer in my third floor attic, exactly where I wanted it, cheerful and no fuss. Couldn't ask for anything more - fantastic experience all-around.

I like the friendly responsiveness of the FreeWheel people and service department. I appreciate the normally quick turn around. I do not try to take advantage but when I need something sooner they always do what they can to accommodate. I have another shop that is closer but I always felt better served by the folks at Penn and that service has continued with Freewheel.

I have done several winter tune ups on my road bikes and have received quality service on each. Only parts that need to be replaced have been suggested with no attempt to upsell.