Customer Testimonials

Extremely knowledgeable staff. Will be back again for more wheel service and builds.

Staff are very knowledgeable and eager to help!

Great service. Always timely and friendly. First rate bike mechanics.

I had absolutely no idea what I was looking for so I am thankful that Tyson helped me out and went through all the details. I didn’t even have to ask him to explain things or show me how to use things. He even put my bike in my car for me and made sure I could get the front tire back on. If I wouldn’t have had his help I probably would have just walked back out of the store. Overall it was a great experience and I love my bike and accessories! Customer service is top notch!

Friendly and knowledgeable staff. Bike ready when promised.

Staff

Very helpful And they know what they're doing.

I fell into a small row of bikes due to a round of chemo and radiation, and was helped up by an employee. He was younger than most employees, and I was afraid he was going to make a big deal, and started explaining right away.
He listened, and replied there was no apparent damage, and he would take care of resetting the bikes.
It was handled so discretely that no other person in the shop even noticed. I can’t even express how much that meant to me. I haven’t shopped anywhere else since that happened.

The staff in the store were helpful and friendly. They had a good selection of bikes and parts, and I was able to get the parts I needed.

Top tier, I'm tired after a ride right now but everything was great.

Tyson is absolutely THE BEST! Super knowledgeable and patient and REALLY took the time to be customer oriented and answer questions. I went to a bike store before going into Freewheel in Eagan and had the exact opposite experience. When I entered Freewheel in Eagan, I was greeted right away, did not feel pressured, and ended up purchasing THREE BIKES from them!

Talk about the difference in customer experience -and Tyson and the team there were the heart of it all!

Super recommend going to Freewheel in Eagan!!

Great service and great communication. Very fast and fixed my problem

Always acknowledged when walking in and offered help. Committed date of completion is on time. Great workmanship

I like your new facilities in Eagan and Minneapolis. The friendly help. The sales prices!

We have been very happy with our bikes and appreciate the professional, knowledgeable and friendly customer service. We have experienced relatively quick turnaround when service has been needed to help get us back on the trails.
Thank you

Love their quick response and turn around to fixing tires! Got me back on the road quickly!

Customer service was great at Freewheel. I appreciate the time they took to explain everything to me

Jason knows his stuff about bikes!

Great service and staff!

Staff are very friendly and helpful!!

Friendly staff and on time service. Got me back on the road riding in time

The people! The say/do ratio is impeccable. Tyson, Cody and Jason are amazing. Although, everyone is always willing to help out and has a great attitude. The loyalty program is to notch. This is my go to LBS! Can't beat a place where everyone is passionate about bikes and getting people on them. Keep up the great work!

Good experience from start to finish. Bike repair outstanding.

Mostly was the friendly and helpful staff.

Personable and helpful

Fairly priced and exceptional quality

Very friendly staff. Good selection of products

By far the best purchasing experience we have had purchasing a bike. We have purchased in the past from Erik's, OneTen Cycle, and some other smaller shops and we were extremely pleased with the service at the store. It was great. Will definitely be returning for future service and future purchases.

I think Freewheel has the best customer service in the twin cities.
The fanatics program is pretty amazing as well.

Great group of employees. Knowledgeable, friendly, and eager to help.