Customer Testimonials

Friendly, fast and competent!

Great service and detailed explanation of the problem and fix. Friendly staff during my service.

Very knowledgeable .

Always a great friendly staff from sales floor to service department. Many choices for me, but I drive a little farther for the Eagan store

excellent service from staff. performed repair while I waited. can't say enough positive things about this bike shop!

I brought in a kid's bike to get the tube replaced. I was planning on dropping it off and coming back later to pick it up. The staff repaired it immediately and said that it would be completed in 5 minutes. They kept their word. I paid while it was being serviced to make it a simple get and go.

Great customer service and very kind staff.

Great selection and easy to get items transferred from other stores. Friendly local staff that love talking shop and helping customers, both new and experienced with the sport.

You had the accessory products available that I needed the day I stopped. I also appreciated the discount I received on one full price item as I am a member of your reward program.

Level 2 cleaning after my last bikepacking epic

I really appreciated stopping in with a simple request—a slow-leak tire that needed a tube replaced—and was able to walk out with my tire in hand 10 minutes later. I had neither the tools nor knowledge nor time to figure it out, and the cost was reasonable and the service folks were friendly. Thanks!

I can trust this shop to competently do what is needed. Definitely going back for any repair services I need in the future.

Our customer service person was very knowledgeable and patient with us.
we gave him the parameters around what we were looking for and he presented several options. he explained the differences and help us make the correct decisions with out upselling
on features she did not need.
we are very appreciative of his help.

Solid expertise that helped us select the right bikes

Friendly and very helpful in buying my new bike

Good range of Trek Bikes. Rapid service with plenty of maintenance options.

Staff is knowledgeable and they build a community through your events. Mario is a super star in hosting your events.

I also appreciate your store’s leadership, putting your client first. Cody at the Eagan helped us with a bike for our son, and he went the extra few miles to find him the right bike.

Good service, quality product, local company.

Best bike shop chain in the MSP metro. Always helpful and properly stocked.

Very great service and advice.

Very knowledgeable staff

Great quality of work and friendly staff.

Very nice expo and great sales staff!

You carry many racks.

Great team of employees and fair pricing

Awesome fast service!

Always helpful and pleasant experience. Thanks, Tyson for your help!

Staff friendly and had good product knowledge

Great customer service and care. Had all our questions answered and got a great fitting bike

Good representation of the Trek line of bikes, and knowledgeable staff that are ready to help!