Customer Testimonials

Freewheel only sells high quality products.
They always seem to have what I need or can get it, if it's available.
They will give me advice & help me if I have a maintenance issue.
They have so many group rides & programs at various shops so we can learn & try new stuff.
They've helped me out of so many jams. I've stopped in the night before a race or event & fixed an issue that made it possible for me to have a working bike!
On more than a couple occasions, they've trouble shooted (troubleshot?) a super weird problem that none of my friends have figured out.
They're super friendly & are very personable.
Fanatic discount is better than buying online & you know what you're getting.
Good parking & local.
Go into detail on how bike models differ, for when I want to upgrade.
Plus... they've showed me how to do stuff, so I can try doing it at home.

Good prompt customer service

Everything! It was an extremely easy purchase. The staff was friendly and helpful.

The staff was so knowledgeable and helpful to make sure I got the best ebike for my needs!

LOVED that you fixed my bike on the spot rather than making me leave it

Fast friendly professional

I don’t feel uncomfortable walking in, as it doesn’t feel like a high pressure sales room. The staff are helpful and answer all questions. They give time to think and come back if you need more time. Again, no pressure, just helpful. They all seem to like their jobs and want the customer to be happy.

Good value, generous time

I really appreciated the individual service provided by the staff member that helped me. He thought broadly about my goal to start touring with an older bike, helped me get what I needed to reach that goal, helped me understand my next steps in prepping for a short trip.

Tom did a great job w my maintenance job. Listened to what I needed it done, got it done in a time that I needed and he promised and Dave was very friendly and helpful at checkout.

Very knowledgeable and personable staff

Fast service, same day. Recommendations were insightful and spot on. Quality service that is fast turnaround. I expected my bike back in a week or so and got it back in hours.

Mechanic is always helpful!

greeted when i walked in the door, extended thru convo with mechanic, bike was completed prior to expected date. best part is it rides like a dream!!!!

Excellent mechanics and blindingly quick turn around.

Did a great job on getting my bike ready to ride this year and had it finished a few days before they thought they would which was a plus.
Very friendly, very affordable and knowledgeable

The sales and tech staff really know their stuff. I learn something new every time I visit the store to pick up parts and supplies.

My favorite place for bicycle service. On time, done correctly at a reasonable price.

Always super helpful & always willing to spend time talking over my purchases & what would be best for me.

Good producers and services

I like your member discount program. You have good products. Helpful staff.

Knowledgeable friendly service. Dave really knew the products and pricing and answered all my questions. I only look for FreeWheel now when needing service and supplies

I have been a committed patron since when it was PennCycle. it's where I bought my bike from more than ten years ago now. I always get great service for all my needs, whether it's maintenance work, or emergency situations, like a tire blow out.

Very prompt and professional service on the bike I bought at that store.

Customer service and professionalism.

Dominick was a really helpful sales person. We came into the store not knowing anything about bikes and he really took time to explain options and let us ride a couple. I’m so thankful for his patience and expertise because he made me feel good about the bike we purchased. Thank you!

Thoughtful staff who want to provide value and avoid costs for customers.

Friendly and knowledgeable staff.

The people that work at the Eagan Freewheel are absolutely awesome

Knowledgeable and friendly sales and service people