Customer Testimonials

Very concerned about our problem with our bike. Very thorough in investigating the cause of our trouble & providing solutions.

Friendly and helpful staff.

Very helpful staff. Fair pricing and exceptional service

I really appreciated the sales people giving me advice on the size and the style of Pike. I just thought the whole atmosphere was very friendly

I received timely service with full explanation of what was needed and done and why. Bike rides beautifully as well!
Put on your big girl pants and get up that hill.

Quick service, reliable and easy to work with.

Great news store, with a decent selection in spite of the Covid delays and interruptions and product distribution. Nice bike nerdy staff.

The service department has been fantastic! Very responsive, honest and work was completed before scheduled.

Outstanding service!! Dropped my bike off and they completed a thorough tube up before the close of business…incredible

Service request was handled promptly and courteously.
All work was explained well and Tyson was very helpful in assisting with the purchase of some new bike helmets.

Super fast repair service and great guys working there.

Great selection & service!

Friendly

Had the hard to find item that I needed. Good service from the staff.

Sales person was knowledgeable, patient and very helpful.

Service was done quickly and professionally. Pricing was fair and was adjusted to reflect actual parts and work to reduce initial estimate. The repair shop seems to operate professionally and with integrity. I would not hesitate to come back if any repair was needed in the future.

Excellent customer service and timely

Always friendly and willing service, paired with a great selection or alternatives.

Very friendly and very easy to do business with, great experience.

Great customer serivce, I was helped with my née bike, haven’t had one in years and the gentleman helping me, went thru all my questions with ease and was great to work with!

Great service. Product in stock. Decent selection.

Very friendly and knowledgeable

Staff is friendly and knowledgeable. Products are fine when in stock.

Knowledgeable staff who helped me find the product I was looking for quickly.

So my frame cracked in four places on my 2021 Marlin 7. It was under warranty, and I went to pick it up (much sooner than I thought it would take), and found out that the whole bike was replaced with a 2022. To say I was surprised would be an understatement, and I am very grateful for your staff taking care of me after I was afraid my season would be over. Big props to the staff at Freewheel.

Both Luke and Jose were professional, friendly, helpful and knowledgeable. I got exactly what I came for and look forward to doing more business at that location.

knowledgeable and friendly

After-sale care and assistance. I have had a couple issues with my bike (including a warranty claim) and they have been helpful in facilitating the process as well as getting my bike back on the road. Jóse and Tyson make me feel like a welcome customer as I have become a familiar face to then after picking up a more serious version of this biking hobby in the past year and a half. Jason is also knowledgeable and I know he was working thru the manufacturer to get the warranty claim processed.

I need an expert to tell me what would be best for the type of riding I do, my build, and my budget. We VERY much enjoyed José he was a fantastic help, no extra fluff which we greatly appreciate.
We went to 3 other bike stores after we left yours and came back not because of the bike brand or the cost; but because of José.
I love the bike! I have already taken it out for a nice long ride on our trails.

I stopped by 3 locations, Eden Prairie, Richfield, and Eagan to search for my bike. At every location the salesperson stayed with me and answered every question I had going above and beyond each time. They were so good that I stopped looking at any other store/bike and knew it was my best option to stick with FreeWheel. Your staff was awesome! Thank you.

PS...I was not even in the market for a bike, but after stopping by the Richfield location, the salesperson there (unfortunately I don't have his name) made it so exciting I ended up with a TREK Marlin 7, which I love. Also thanks to Mike from Eden Prairie and Tyson from Eagan! It is truly incredible nowadays to stop by 3 different locations and receive such great and equal service. The knowledge base was outstanding, and so was the passion.