Customer Testimonials

Low pressure sales. I really appreciated that they didn’t try to upsell me when I went in knowing I wanted a lower-end bike.

So easy to work with!

Very helpful and friendly staff.

FW goes above and beyond to take care of their customers. They work hard so customers bicycles can get back out there and enjoy the ride.

the sales rep/employee was extremely helpful and answered all of my questions throughly!

Great job helping our family.

Thank you

Excellent customer service! Great deals on bikes

Very helpful and knowledgeable sales associates and good selection

Very helpful and friendly

Awesome service. Knowledgeable but not pushy. We are excited to use our new bikes from this shop and will only use their services for our growing family moving forward.

Very helpful & friendly. Have purchased bikes years ago & other items. Some back when it was Penn Cycle.

I appreciated the expertise of Jason and Jessica during my ebike shopping experience. It was an expensive purchase and Jason went the extra mile to make sure I was setup right and got the bike quickly instead of having to wait on an Oct 2023 back order. You have a great team of very knowledgeable people there! Thank you!

Very knowledgeable and friendly.

Great service, great workers. Made us feel very welcome and my daughter is very happy with her new bike.

Staff has a wealth of knowledge and gave me choices on how to proceed.

The guys in parts/service are always top notch and friendly!

Great People, awesome bikes, just like being in the place!!!!!

Everyone is always very courteous and helpful. Don't try to rip me off or overcharge me

Okay

Friendly knowledgeable staff

Great customer service! Eric was a huge help with parts I needed and also was such a big help with a new bike purchase, I purchased a Trek Roscoe while there. Freewheel is my new destination for all things bike related.

Excellent Service and knowledge. 10+

Expertise of the people who work there. Prices are a bit high

Quick and easy!

Variety and value

The service person who checked me in and out listened to my needs and solved them quickly and affordably!

Great staff and inventory. Knowledgeable crew and my favorite in the metro!

Freewheel has the brands I like -- Surly, Salsa, Trek, Giro, Sidi, etc. Service has always done good work for me.

The service person I had provided exceptional service, took time to listen to my concerns. He took time to evaluate my position on the bike and pedal position and height were correct by going outside and watching me ride the bike and adjusted as needed. I can in for a flat tire and also ended up buying a bike seat. I really had a great experience overall!

Prompt service repairs.