Customer Testimonials

Jamie was extremely helpful - answered all of my questions with absolutely no pressure. That's why I ultimately decided to purchase here.

Loved and appreciate the excellent service!

I have been a customer for 20 years. Great service and great products. You guys are the best.

I've just always used you guys, starting 50 years ago with Penn Cycle.

Friendly and Knowledgeable staff

Really appreciate Andrew, helping me out! He’s great.

My salesperson, Ben, was fantastic. Knowledgeable, helpful and enthusiastic. I’ll definitely head to the Richfield store to see him again for anything I need.

Knowledgeable and friendly service.

I used the website to figure out the bike I was interested in. Went in to check it out in person and they invited me to ride it around to test. Great friendly service from Tom at Richfield FreeWheel.

Great bikes at great prices. The name on the downtube used to not be that important to me when buying a bike, as long as the component package met my needs. But I have found that Trek bikes have consistently have great components at reasonable prices. But beyond all of that, you could not find a nicer more helpful group of people than the crew at Richfield Freewheel Bike. Honest, helpful, knowledgeable people.

Very nice staff.and lots of choices.I have been shopping there for over 10 years everyone is knowledge about the products and helpful .Thank you for the time and patience.I value the trust I have in the shop and staff.service is great.

Bought a new bike from Freewheel. Everyone was very helpful through the whole process.

Great advice. Steered me to the right bike and got it ready to pick up as I wanted it within a few hours.

Helpful, knowledgeable,

Excellent service from Tom at Richfield! Knowledgeable, personable, and a great listener.

Friendly, knowledgeable staff who want to help you find the right bike.

Although I was drawn to Freewheel Bike by your web site, and my desire to purchase a Salsa Cutthroat, Chad B made what was an initially a stressful purchase (I never purchase a bike sight-unseen) into a pleasant experience, which was made even more enjoyable once I met him in your shop.

Greatly appreciate his customer care, and incredible follow-up throughout the process.
I certainly will make it a point to stop in to Freewheel when in the Minneapolis area, and would recommend your shop (and Chad) to anyone in the market for a bike or any bike equipment/support.

Thank you Freewheel and Chad.

Service was outstanding!!!!

Fast, friendly, and respectful. People are knowledgeable and the work is high quality.

Staff pay attention to when a customer arrives outside and staff are consistently friendly, attentive, and knowledgeable.

You do a good job with bike repairs.

A staff with great knowledge. I was mostly impressed with the staff's common courtesy. Upon entering the store, I immediately felt welcomed and part of a cycling community. Anything to make the ride enjoyable!

Advice and great quality service.

Knowledgeable and helpful staff who are actually bike aficionados. They take time to explain and offer advice and dont engage in pressure sales tactics.

Fairly decent range of offerings but would be nice if the company carried a few more bike brands.

Easy to deal with, attentive but not too clingy..

Andrew was very helpful in finding items within my budget.

Freewheel in Richfield has the best customer service I’ve ever experienced! I always leave knowing something new and confident in the product I purchase.

Super nice, take time to explain, and don’t recommend more than what’s needed!

Product selection and service. Tom and Ben were knowledgeable and helpful.

sales and service people were so friendly and helpful