Customer Testimonials

Friendly, attentive salespeople!

Excellent customer service

Knowledgeable staff listened to my questions and offered a variety of options to consider.

Always go out of their way to help you. Try their best to get you in and out fast with service.

The staff was friendly, knowledgeable, kind and passionate about helping me to find the right bike and accessories for me, a not quite 4’ 10” Nana, to get back out riding.
Well Done! B Thank you!

Tim at the Richfield store was terrific. Another great experience for me at your store (formally Penn Cycle).

Great service! very reasonable price for service and very thorough.

Friendly, hands on and very knowledgeable. Not trying to “sell” but “inform.” Great group of employees at the Penn location.

Great selection of bikes and knowledgeable staff to answer all my questions. Took their time and helped me choose the correct bike based on features and price. Then came the assembly, it did not take very long at all. Set the seat height and asked about lever positions. Explained warranty, maintenance and even helped load it. I've purchased from Freewheel multiple times always leaving happy with my purchase and thankful for their staff.

Great job

Great friendly, fast service!

Great customer service and knowledge.

Good selection of *quality* bicycle merchandise, reasonable prices for the quality we seek. (“We” being more serious cyclists, who will pay more for high quality.) - thank you

Friendly, knowledgeable and quick service.

45nrth

He took the time to work through and discuss several winter clothing items I'm trying to select. He had both personal experience and experience from customers to add information for my decision making.

Employee was very helpful!

I go to this location when Minnetonka or EP are out of stock so I'm not familiar with their service techs

staff was awesome --helpful and enthusiastic, not arrogant like many bike shops. love this shop!

Andrew Chaffe was great! He kept me updated on the availability of the Orbea Oiz and quickly answered all of my random questions that I sent him about the bike. He then had the last model/size reserved and transferred to the store for me and held on to it until I could come and buy it. I have purchased bike products from this store, mostly on line and pick up, and the service has been great. But this is my first new bike purchase with the new Freewheel. I look forward to working with Andy and crew this spring when I bring my bike back in to get it set up.

Super helpful and awesome fast service!

Awesome helpful staff!!

The staff member we dealt with was outstanding! Knowledgeable and cared.

Great customer service

I forget the name of the person that helped me, but he was incredibly nice and full of very helpful information!

Very friendly and personalized service.

I had Freewheel Bike on Penn Ave S perform a much needed overhaul on my 20 year old bike this week. Best service I’ve ever experienced! Attention to detail, friendly and experienced. OVERALL EXCELLENT EXPERIENCE! Thank you!

Good products and nice people

Service is very fast. Great sales team

good staff