Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 15, 2025 — Rated 9 out of 10 by J.M. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Service was a little backed up I suppose as my appointment time was for one time and I waited for about 35 minutes before the took my vehicle back for the oil change.

Report a concern   November 15, 2025 — Rated 10 out of 10 by Ronnie Moran Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service personnel are very good and easy to speak to. Get the job done right the first time

Report a concern   November 15, 2025 — Rated 10 out of 10 by P.I. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast and convenient

Report a concern   November 15, 2025 — Rated 10 out of 10 by T.C. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Quick service

Report a concern   November 15, 2025 — Rated 10 out of 10 by Mike Purdy Don Franklin Campbellsville Service Department
What do you like about our products and services?

Fast and friendly

Report a concern   November 15, 2025 — Rated 10 out of 10 by E.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

friendly people, quick and easy

Report a concern   November 15, 2025 — Rated 10 out of 10 by A.B. Don Franklin Burkesville Service Department
What do you like about our products and services?

I trust them.

Report a concern   November 15, 2025 — Rated 10 out of 10 by J.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I always get excellent service when I go there. Even if I’m early. And for a reasonable price as well.

Report a concern   November 14, 2025 — Rated 9 out of 10 by D.P. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I was appreciative by the deal I received for a Ford Lincoln Aviator. I was treated very nicely. Thank you

Report a concern   November 14, 2025 — Rated 10 out of 10 by D.N. Don Franklin Corbin CDJR Service
What do you like about our products and services?

The staff are always friendly and seem to be very knowledgeable about my Jeep. They are always happy to answer questions and verify that I am happy with the service.

Report a concern   November 14, 2025 — Rated 9 out of 10 by R.C. Don Franklin Ford - Service
What do you like about our products and services?

The tech didn’t put a new service sticker on the windshield.

Report a concern   November 14, 2025 — Rated 10 out of 10 by C.K. Don Franklin London Ford - Service
What do you like about our products and services?

I was in and out pretty quickly! Was only there for maybe 45 mins

Report a concern   November 14, 2025 — Rated 10 out of 10 by J.H. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

You're salespeople and your front end are the absolute best. Super friendly and genuinely want to help.

Report a concern   November 14, 2025 — Rated 10 out of 10 by David Snell Don Franklin Monticello Service
What do you like about our products and services?

Everything

Report a concern   November 14, 2025 — Rated 10 out of 10 by R.C. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I used to work there so I know how many things they do and with King helping the new hires I know service will be done well.

Report a concern   November 14, 2025 — Rated 10 out of 10 by S.D. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly people and great service. Most of the time thy can fix my problems

Report a concern   November 14, 2025 — Rated 9 out of 10 by S.G. Don Franklin Monticello Service
What do you like about our products and services?

Was helpful and willing to work with me.

Report a concern   November 14, 2025 — Rated 10 out of 10 by Rhonda Jones Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly people and really helpful and per factional and have a great quality of car’s and trucks.ect and will do their best to help people I would recommend Don Franklin to anyone

Report a concern   November 14, 2025 — Rated 10 out of 10 by L.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Courteous staff, quick service

Report a concern   November 14, 2025 — Rated 10 out of 10 by A.K. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

So far my Hyundai seems very reliable. Service at don franklin is friendly and efficient.

Report a concern   November 14, 2025 — Rated 10 out of 10 by P.G. Don Franklin Somerset KIA Service
What do you like about our products and services?

Always on time take care of my car , keep me updated on maintenance required and return it cleaner than I brought it. I have no complaints and appreciate the people at Don Franklin Kia

Report a concern   November 14, 2025 — Rated 10 out of 10 by Charles Frazier Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Both are very good, and professional

Report a concern   November 14, 2025 — Rated 10 out of 10 by M.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Chris was super nice. Had my car in and out pretty quickly. Kudos!

Report a concern   November 14, 2025 — Rated 10 out of 10 by K.P. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The service people are always friendly and helpful. Services are always done in a timely manner.

Report a concern   November 14, 2025 — Rated 10 out of 10 by Bernard Williams Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very up front, pleasant experience best every!!!

Report a concern   November 14, 2025 — Rated 10 out of 10 by Lacey Kerr Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross was amazing to work with. Very polite and courteous about waiting to make sure the trucks that were getting delivered were exactly what they said before pulling my credit. Answered all my questions and helping me find more trucks that were looking to purchase.

Report a concern   November 14, 2025 — Rated 10 out of 10 by Dennis Hart Don Franklin Somerset GM Service Department
What do you like about our products and services?

We purchased a Buick enclave this year. The purchase and service has been great.

Report a concern   November 14, 2025 — Rated 10 out of 10 by E.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

Great customer service, inventory availability, and clean facilities.

Report a concern   November 14, 2025 — Rated 10 out of 10 by P.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

quick easy to schedule and service prompt.

Report a concern   November 14, 2025 — Rated 10 out of 10 by Lucienne Magazini Baniaya Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent services, wonderful attendance, and affordable costs.


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