Booker

Average rating: 9.1 out of 10 based on 3397 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 7, 2024 — Rated 0 out of 10 by D.O. Jiffy Lube of Severn
How did we disappoint you and what can we do to make things right?

The employees attitude and demeanor wasn't welcoming at all.

Report a concern   February 7, 2024 — Rated 10 out of 10 by M.V. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast and efficient

Report a concern   February 7, 2024 — Rated 7 out of 10 by D.H. Jiffy Lube of Pasadena
What could we do to improve?

Just not sure if anyone I know lives by this location.
Report a concern   February 7, 2024 — Rated 10 out of 10 by S.D. Jiffy Lube of Severn
What did you like about your recent visit?

All employees were friendly and knowledgeable
Report a concern   February 6, 2024 — Rated 10 out of 10 by R.C. Jiffy Lube of Millersville
What did you like about your recent visit?

OUTSTANDING CUSTOMER SERVICE BY THE ENTIRE TEAM!
Report a concern   February 6, 2024 — Rated 10 out of 10 by R.F. Jiffy Lube of Millersville
What did you like about your recent visit?

The woman working the office was so kind and found me a great deal when I needed my brake fluid flushed too. Her customer service was awesome. Give her a raise!
Report a concern   February 6, 2024 — Rated 10 out of 10 by K.A. Jiffy Lube of Millersville
What did you like about your recent visit?

Great staff
Report a concern   February 6, 2024 — Rated 10 out of 10 by N.D. Jiffy Lube of Pasadena
What did you like about your recent visit?

Staff was fast, efficient and very friendly. Excellent customer service. Will be back for next time I need oil change. Will recommend this location to friends and family

Report a concern   February 6, 2024 — Rated 10 out of 10 by E.T. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly and trustworthy staff.
Report a concern   February 5, 2024 — Rated 9 out of 10 by W.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

They were polite and service was quick.
Report a concern   February 4, 2024 — Rated 0 out of 10 by K.Z. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

upcharged me for a service I didn’t need and then told me I was getting a “discount “ .I am not knowledgeable about cars. My father advised me the at he could have done the service . I was charged $200 for an oil change & to change the antifreeze.

Report a concern   February 4, 2024 — Rated 10 out of 10 by D.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Great!

Report a concern   February 4, 2024 — Rated 10 out of 10 by A.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Quick,friendly,efficient!
Report a concern   February 4, 2024 — Rated 10 out of 10 by A.T. Jiffy Lube of Millersville
What did you like about your recent visit?

Friendly staff, great customer service.

Report a concern   February 4, 2024 — Rated 10 out of 10 by Y.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast, Friendly Service. This is the only place I get my oil changed. Its clean and all the staff is always friendly and helpful.

Thank You for always giving the best service!
Report a concern   February 4, 2024 — Rated 10 out of 10 by E.M. Jiffy Lube of Severn
What did you like about your recent visit?

The service was quick and efficient. The staff was friendly and informative.
Report a concern   February 4, 2024 — Rated 10 out of 10 by L.A. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick and thorough explanation of services performed.
Report a concern   February 4, 2024 — Rated 10 out of 10 by L.C. Jiffy Lube of Millersville
What did you like about your recent visit?

quick,easy, professional
Report a concern   February 3, 2024 — Rated 10 out of 10 by N.C.J. Jiffy Lube of Severn
What did you like about your recent visit?

The team is respectful knowledgeable. Overall a 10
Report a concern   February 3, 2024 — Rated 10 out of 10 by Y.F. Jiffy Lube of Severn
What did you like about your recent visit?

Fast service, very efficient.
Report a concern   February 3, 2024 — Rated 10 out of 10 by S.M. Jiffy Lube of Severn
What did you like about your recent visit?

Professional staff, high speed of service .and trusted

Report a concern   February 2, 2024 — Rated 10 out of 10 by K.S. Jiffy Lube of Millersville
What did you like about your recent visit?

As always, great service, kind staff, clean facilities and fair prices.
Report a concern   February 2, 2024 — Rated 10 out of 10 by F.L. Jiffy Lube of Severn
What did you like about your recent visit?

Service was great, staff was friendly and courteous and wait time was 15 mins.

Report a concern   February 2, 2024 — Rated 10 out of 10 by C.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

It was great! I felt like they listened to me.

I strongly felt that I had been burned by another oil change business recently when being talked into (or rather just having had them installed without my being part of those decisions) before, which resulting in multiple upgrades, some of which I don't think I needed “and may not have even gotten” on a previous visit to a different companies shop elsewhere. They were understanding and contentious showing me parts that needed upgrades and showing me things that did not need repair just yet. I left feeling very much that I had been taken care of and listened to. They won my confidence and my business and I will be a loyal customer from now on even thought they are completely out of the way for me. They are now and will likely be the place I go to for and oil change and for whatever other upgrades ii need. Good job guys!! I was driving all the way to Reston Virginia to get my oil changed and now I don’t feel the need to do that again. Thank you so much!!!
Report a concern   February 2, 2024 — Rated 9 out of 10 by T.F. Jiffy Lube of Millersville
What did you like about your recent visit?

You can watch them work on your car.
Report a concern   February 2, 2024 — Rated 10 out of 10 by M.B. Jiffy Lube of Severn
What did you like about your recent visit?

They were quick, professional and very helpful. Even found the problem with my tire without even asking.
Report a concern   February 2, 2024 — Rated 10 out of 10 by J.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Great service

Report a concern   February 2, 2024 — Rated 10 out of 10 by W.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Good customer service 💯
Report a concern   February 2, 2024 — Rated 10 out of 10 by P.C. Jiffy Lube of Severn
What did you like about your recent visit?

All
Report a concern   February 2, 2024 — Rated 10 out of 10 by T.Y. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The friendly ness. The job was explained and the associates were super.

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