Booker

Average rating: 9.2 out of 10 based on 3954 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 29, 2024 — Rated 10 out of 10 by S.W.H. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Everything

Report a concern   February 29, 2024 — Rated 10 out of 10 by C.W. Jiffy Lube of Severn
What did you like about your recent visit?

My vehicle has 305000 miles, and she is running like she has 30,000 miles.

Thanks, Jiffy Lube You Lube My Vehicle Well!

Thank You so Much!

Report a concern   February 29, 2024 — Rated 10 out of 10 by S.R. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

very friendly and quick. everyone was really kind.

Report a concern   February 29, 2024 — Rated 10 out of 10 by W.B. Jiffy Lube of Millersville
What did you like about your recent visit?

The staff was very helpful and friendly.

Report a concern   February 29, 2024 — Rated 7 out of 10 by B.S. Jiffy Lube of Millersville
What could we do to improve?

lower prices

Report a concern   February 29, 2024 — Rated 10 out of 10 by J.B. Jiffy Lube of Severn
What did you like about your recent visit?

Excellent job!

Report a concern   February 28, 2024 — Rated 9 out of 10 by R.L. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

In /out in very timely manner

Report a concern   February 28, 2024 — Rated 10 out of 10 by R.M. Jiffy Lube of Severn
What did you like about your recent visit?

Every time I bring my vehicle in for service, the Manager "Frank" greets me by calling me by my first name! The crew who works there are always friendly, and they complete their tasks in a timely manner.

Report a concern   February 28, 2024 — Rated 10 out of 10 by J.R. Jiffy Lube of Millersville
What did you like about your recent visit?

Very fast, in and out in about 20 minutes

Report a concern   February 28, 2024 — Rated 10 out of 10 by P.F. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Professional personnel and staff.

Report a concern   February 28, 2024 — Rated 10 out of 10 by M.W. Jiffy Lube of Millersville
What did you like about your recent visit?

Efficiency and courtesy.

Report a concern   February 27, 2024 — Rated 10 out of 10 by W.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

very fast and kind

Report a concern   February 27, 2024 — Rated 10 out of 10 by S.Y. Jiffy Lube of Pasadena
What did you like about your recent visit?

I appreciate the notification of other services required or needed. I may not have necessarily had them performed but it was nice to know folks were checking.

Report a concern   February 27, 2024 — Rated 10 out of 10 by D.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

I was treated great..service techs friendly..very professional

Report a concern   February 27, 2024 — Rated 10 out of 10 by J.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Friendly, fast and efficient service.

Report a concern   February 27, 2024 — Rated 10 out of 10 by S.K. Jiffy Lube of Severn
What did you like about your recent visit?

Quick service. Technicians were friendly and professional. Didn't try to oversell other services.

Report a concern   February 26, 2024 — Rated 10 out of 10 by K.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very nice and efficient people !

Report a concern   February 26, 2024 — Rated 9 out of 10 by R.G. Jiffy Lube of Pasadena
What did you like about your recent visit?

I've used this location for years, and have gotten to know the manager (Danny) rather well, he runs a good shop and therefore the staff has always been friendly and helpful.
KEEP UP THE GOOD WORK.

Report a concern   February 26, 2024 — Rated 10 out of 10 by R.R. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast and friendly.

Report a concern   February 26, 2024 — Rated 10 out of 10 by M.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

The staff are always extremely friendly and take good care of my cars. I get most of my oil changes done at this Jiffy Lube for years now. I always enjoy the experience. Thank you!

Report a concern   February 26, 2024 — Rated 10 out of 10 by A.D. Jiffy Lube of Severn
What did you like about your recent visit?

prompt, polite, professional

Report a concern   February 25, 2024 — Rated 10 out of 10 by K.V. Jiffy Lube of Millersville
What did you like about your recent visit?

Everything! This location is always clean, well-staffed and welcoming to all customers. Coffee service and magazines are appreciated.
The technicians are thorough and provide recommendations as needed.
Our favorite location!!!
Thank you!

Report a concern   February 25, 2024 — Rated 0 out of 10 by M.K. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

We all mistakes. Certainly I do.
We went to the Millersville facility Spark plugs for our Focus were unavailable to be available two days later. Nope.
The car was to be vacuumed on our return trip. That was done.
On the return the spark plugs were not installed -- though the rotors were deemed vary bad. So they were replaced. The car has 112, 300 miles on it, so we figured that was probably about time.
We live up against some woods -- bits of leaves and twigs litter the car, still not vacuumed
$700.00 plus became the bill for two trips despite a 40% discount for something sent us on our way, NEVER to return Valvoline is two hundred feet up he hill.
Don't send us any coupons or apologies.

Report a concern   February 25, 2024 — Rated 10 out of 10 by M.V.T. Jiffy Lube of Millersville
What did you like about your recent visit?

Lou and his crew are always friendly and do a great job.

Report a concern   February 25, 2024 — Rated 10 out of 10 by K.D. Jiffy Lube of Pasadena
What did you like about your recent visit?

Great service and very helpful employees!

Report a concern   February 24, 2024 — Rated 10 out of 10 by C.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Congenial, efficient and professional

Report a concern   February 24, 2024 — Rated 10 out of 10 by P.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Professional, courteous and fast.

Report a concern   February 24, 2024 — Rated 10 out of 10 by P.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Supportive and willing to answer questions and listens.

Report a concern   February 24, 2024 — Rated 10 out of 10 by J.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick and thorough but a little expensive. Friendly service.

Report a concern   February 24, 2024 — Rated 10 out of 10 by E.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast oil change.politeness of
Employees


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