Booker

Average rating: 9.3 out of 10 based on 3771 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 4, 2025 — Rated 10 out of 10 by T.B. Jiffy Lube of Severn
What did you like about your recent visit?

Professionalism and letting me know the current condition of my car

Report a concern   February 3, 2025 — Rated 10 out of 10 by R.E. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast service, clean facility, pleasant staff makes me always want to come back.

Report a concern   February 2, 2025 — Rated 7 out of 10 by D.L. Jiffy Lube of Millersville
What could we do to improve?

Your top off service, my vehicle was not top off appropriately and I was informed but the young lady at the counter and on my receipt that it was topped off. I came home and my husband looked at the jeep and noticed the fluid was not full. Very bad customer service everyone should know what they are doing and do it correctly. I am very upset about this outcome. They did not clean the windows or vacuum the vehicle either.

Report a concern   February 2, 2025 — Rated 10 out of 10 by J.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick, in and out. Professional.

Report a concern   February 2, 2025 — Rated 10 out of 10 by B.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Yeah man, this Jiffy Lube has a great group of Men working there!!!

Report a concern   February 2, 2025 — Rated 10 out of 10 by T.F. Jiffy Lube of Millersville
What did you like about your recent visit?

Great as always!

Report a concern   February 2, 2025 — Rated 9 out of 10 by K.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast service and everyone was friendly. Thank you

Report a concern   February 2, 2025 — Rated 8 out of 10 by S.P. Jiffy Lube of Glen Burnie
What could we do to improve?

I wasn't as pleased with why most recent visit. They usually do a better job wiping down inside the car and doing the vacuuming but it didn't look like they even touched it.

Report a concern   February 2, 2025 — Rated 10 out of 10 by W.F. Jiffy Lube of Severn
What did you like about your recent visit?

I like that jiffy lube location. They do a great job. All of the men do a great job. Thank you very much for the excellent service.

Report a concern   February 2, 2025 — Rated 10 out of 10 by M.L. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Nice labor o site everyone is so nice educated and respectful thanks more people like 👍

Report a concern   February 1, 2025 — Rated 10 out of 10 by N.A.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone was respectful, friendly, and hard working. I've been coming to this location since it opened and these are reason why.

Report a concern   February 1, 2025 — Rated 10 out of 10 by D.J. Jiffy Lube of Millersville
What did you like about your recent visit?

Timely service and personal tough!

Report a concern   February 1, 2025 — Rated 10 out of 10 by B.P. Jiffy Lube of Millersville
What did you like about your recent visit?

great service !!!!!!!

Report a concern   January 31, 2025 — Rated 10 out of 10 by J.T. Jiffy Lube of Millersville
What did you like about your recent visit?

I got an oil change there in the middle of the evening. No line, and in-and-out in about 10 minutes. Very efficient and friendly service.

Report a concern   January 31, 2025 — Rated 10 out of 10 by M.R. Jiffy Lube of Millersville
What did you like about your recent visit?

Very friendly and knowledgeable. Great, fast service.

Report a concern   January 31, 2025 — Rated 10 out of 10 by B.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Very professional

Report a concern   January 31, 2025 — Rated 3 out of 10 by C.K.N. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

Well the service was quick which is what I expected, but my windows were filthy with road salt. I asked the young man if they were going to wipe off the windows. He said they can only do the front window. I said really, and he replied it was a decision from corporate to only wipe the front window. This was Wednesday and Lou wasn't there so I didn't say anything else but you should know there was only one vehicle a truck in the other lane, and there were plenty of staff available. Sorry to say its just good business if a customer ask for their windows, mainly the rear window to be wiped off someone would have said no problem. Now I remember when jiffy lube had a car wash with their oil change, but not wiping the windows. That's a new low for Jiffy Lube.

Report a concern   January 31, 2025 — Rated 10 out of 10 by G.S. Jiffy Lube of Millersville
What did you like about your recent visit?

I love jiffy lube!
Thorough. Polite. Helpful!

Report a concern   January 31, 2025 — Rated 9 out of 10 by C.D. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Accommodating and quality work.

Report a concern   January 30, 2025 — Rated 0 out of 10 by J.F. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Twice, I've had to replace screws for my skid plate after getting my oil changed.
They stripped the screw so bad I had to take it to a shop to have it removed the first time.
The second time They must have lost 1 of the screws because when I left, I noticed a
rattling sound under my truck & when I got it checked. It was missing a screw from the skid plate.

Report a concern   January 29, 2025 — Rated 10 out of 10 by B.L. Jiffy Lube of Severn
What did you like about your recent visit?

Personal attention and great customer service

Report a concern   January 29, 2025 — Rated 10 out of 10 by G.H. Jiffy Lube of Millersville
What did you like about your recent visit?

great

Report a concern   January 29, 2025 — Rated 10 out of 10 by A.H. Jiffy Lube of Millersville
What did you like about your recent visit?

I was in and out within 20 mins and that was a stretch I feel. The young man who checked me out was amazing. I thought and coupon but he explained why it wouldn't work. But still gave me a portion off that was a active coupon. Will definitely continue service there.

Report a concern   January 29, 2025 — Rated 10 out of 10 by D.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Excellant customer service!

Report a concern   January 29, 2025 — Rated 3 out of 10 by M.W. Jiffy Lube of Severn
How did we disappoint you and what can we do to make things right?

They weren't really friendly. I also felt like my service was rushed. They asked what I wanted, I paid, and that was it. Barely any greeting or anything.

Report a concern   January 28, 2025 — Rated 10 out of 10 by L.F. Jiffy Lube of Pasadena
What did you like about your recent visit?

People were great

Report a concern   January 28, 2025 — Rated 10 out of 10 by S.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick and efficient. I was in and out within 20 minutes

Report a concern   January 28, 2025 — Rated 10 out of 10 by J.R. Jiffy Lube of Millersville
What did you like about your recent visit?

People are so nice. Waiting room is so clean, coffee and a clean bathroom is available.

Report a concern   January 28, 2025 — Rated 10 out of 10 by D.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

They all were very, very helpful even though I was a Hertz fleet driver. I will always come there first, even though they didn’t seem to want to help me at first, but they really came through and I appreciate every single one of them!!

Report a concern   January 28, 2025 — Rated 10 out of 10 by R.D. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick efficient service with good communication.


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