based on 5047 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good experience. Manager, maybe Greg or Jeff? did a very good job.
The staff was very friendly attentive and knowledgeable.
I got in and out quickly.
Hi we come to not only for oil change earlier jiffy lube clean the car clean car windows check tire pressure but not this time but in the bill u tick u did everything same thing with dealer too they don't clean ur car and charge same money no difference
Service
The quickness of the service, friendliness of the staff, and how they shared information without feeling like they were trying to sell me.
It took a long time to get serviced even when there were no other cars, and even after my car was done it took another 20 minutes of waiting just to be able to pay and leave. The technician also tried to bill me extra for the wrong type of oil. Also, $50 for a tire rotation that took less than 5 minutes is kind of absurd. Overall, I do not expect to return to jiffy lube for maintenance.
Very professional
/a
Service and stuff was great.
Everything! Speed of service, even on a busy Saturday, friendly and helpful staff inform you without “pushing” products or services, and the waiting area is clean and comfortable. Even the restroom was immaculate, amd decorated to feel non-commercial. The best JL in the region.
The service was fast
Friendly and informative Staff, and prompt and efficient service.
I needed help with patching a hole in my tire and the whole crew was so welcoming and helpful! Uncle Drew was the best!
Staff was pleasant.
Very respectful and left me know what it would cost. Didn't take long.
Your staff was super friendly and got me in and out.
It was a better atmosphere than Liberty Road location. The professionalism and enthusiasm was outstanding. I will definitely will go back next 3,000 miles.
Very efficient and professional.
Fast and friendly service
Got the Cabin air filter was replaced. Ever since, there is some sort of clicking sound. As if a fan is hitting something when the AC is on.
A really nice group of staff that listened to my request. They got me in and out with 30 minutes.
Efficient, thorough and friendly.
Fast and courteous
Friendly and courteous staff. Explanations were great. I heard one employee tell a customer she was due for an oil change yet and was very nice about it and took the time to explain so she could understand.
It was quick.
Very friendly staff and efficient service
The entire team’s care and attention to detail. Thank you
It’s never a long wait
the crew was courteous and accommodating. They took the time to explain things to me with regards to the maintenance and upkeep of my vehicle. Heck, when things ran over the estimated time for the work due to circumstances outside of their control, they still gave me a discount (note: I did not expect, anticipate or otherwise feel entitled to anything beyond an apology), which is REALLY appreciated, especially these days.
It's stuff like this that has me going to the Beltsville location for my car service despite there being other shops (and Jiffy Lubes) that are closer/easier to get to.