based on 3709 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very courteous.
I like to people and the service come to my vehicle. Good service good people.
I have been a regular customer of this Jiffy Lube in Reisterstown for more than 10 years. I think it actually started about 12 years ago. I drive in from Washington DC to go to this particular Jiffy Lube. The staff there are always so kind so professional and welcoming. I could ask him questions but I feel I get it honest interpretation and answer for. They’re not afraid of any questions and they’re always eager to help me understand. Thank you thank you thank you thank you. I’m going to. I’m going to sign myself off as “the cookie lady”
The people were very friendly and helpful.
Polite and courteous staff, handle service in a professional, timely manner.
everything -- great service, very effiecient!
Prompt and professional service.
Customer service was great. Speedy service.
This Jiffy Lube location has been taking impeccanble care of my Lexus R350 for years. The manager is wonderful. She always takes care of my car quickly and official, and my car runs like a dream.
Very nice, kind, and polite staff.
Good customer service.
Amazing service
Efficiency
Very fast & professional service. I have been using this service for years!
Tech was very knowledgable and helpful.
Friendly, no pressure, professional, speedy.
RELIABLE
Nice and informative staff.
Fast service.
Very helpful people, looked into what I needed for my car. Didn't act like know-it-alls, and made service quick and easy.
Good experience.
They didn't even vacuum my car . The Owings Mills location not so great
Excellent
The employees were kind and understanding and the service was very quick. The waiting room was clean and prepped with coffee or tea if we wanted it. It was a very good experience!
Nadeem was very personable and respectful in explaining recommended service. I felt I could trust him, which is not always the case when you are a woman and are getting work done on a car.
Very kind and professional
Great customer service and speed of gettig the ork done
Perfect
The staff was extremely friendly and helpful and the ease of time spent was unbeatable.
Good afternoon, I am writing to express my utter dissatisfaction with the service I received this past weekend on 01/26/2025 at your facility/store #1061 in Owings Mills Maryland. I have been utilizing your service for the better part of 10 years now and have highly recommended family and friends over the years to do the same.
Firstly, I was under the impressing that brake service for both axles would be performed, brake pads for both the front and backend. I was called into the bay by a technician where my car was on the lift and was shown that I had a bad caliper and the technician advised that I would need to have it replaced. I agreed to the replacement of the one bad caliper.
Once I was informed of the completion of service, I paid the technician and was asked if I wanted a paper of email receipt. I elected to receive it by email. It wasn't until an hour or so later I heard the same grinding sound coming from my brake system on the front passenger side of my car. I immediately took the car back to the shop at the same location where the repairs were done.
Another technician asked if he could drive the car to figure out what was happening with the brake performance. I was then escorted ack into the bay area a shown that another caliper was bad and that it had started to cut into the rotor. I was then given an estimate of $652.78 for the rest of the repairs. I always thought that your technicians did a thorough inspection of all the brakes on both axles before giving an estimate and starting the work. Also, the math in terms of the pricing is not logical. So, it turns out that all that was done was before I had to bring the car back was the replacement of the Rear Passenger Caliper and Brake Pads for one wheel. Now, after I have done my research, I'm finding that I was over charged. I was charged a total of $425.91. We can't believe that I had a complete brake job done, again, which is what I thought I was getting (Just pad replacement and replacement of one Caliper) that would have cost me almost $2,000.00. I would like the cost for the needed service to be adjusted and my issue corrected. I would like to continue to work with you in the future, but right now I am a bit disturbed.
Please Send me a link where I can attach the invoice/quote of the work that is still needed and you'll find that price that was quoted as compared to the typical price in Maryland is absurd. My phone number is Phone number removed and my name is Name removed.
Thank you.
Very respectful staff