based on 2714 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very helpful!!!!!
nice guys and willing to assist right away and made me feel comfortable
Super fast and friendly visit. Highly recommend!
All good
There was great communication to keep me updated and informed.
The staff was so helpful, professional, and friendly! They made it a quick and seamless visit for me, and I would ABSOLUTELY go back purely because of the amazing crew there! Wonderful group of men! They answered all my questions and treated me with respect and patience.
Prompt and efficient service. Thank you
Put brakes on me for the last three times I’m very pleased with the work however, I am not pleased with the quality of the brake pads. They are wearing way too quickly last half the amount of time that my factory brake pads work.
The team is very professional and does a good job getting you in and out quickly
I was in and out in15 minutes
The service was professional and quick.
Ask before performing a service. I had winter tires put on the day before I came in for an oil change and a rotation was performed without asking
Professionalism from all staff. The woman who initiated the contact, the tech to address my choice of oil and the closing representative. They were polite and responsive.
Friendly, knowledgeable and helpful staff.
Everything!!!
Quick and they were very nice. When I turned down additional service, they didn't balk. They also told me my cabin filter didn't need replacing. The car was cleaned inside too. Very nice.
Our service person had the correct tool to remove my Toyota Prius oil filter; I had been to two other places that advertise oil changes and apparently they were unable to service my car for an oil change due to lack of correct tools. Jiffy lube wins in my view!
Fast service but no vacuuming my car I will not come back!
I have been using this location since I moved here in 2008 and I really liked the service and the people but for the past two times I was very disappointed. The first time since the change in staff the customer service was mm otvtgere at all and I gave out t a second try this time it was much better but the service was not there. My tire pressure light was on when I walked in and it was on when the car was done and when I asked the staff iig they checked the tire pressure because the light is poo n and they told me the light was on when I came in lol really? They asked me to come around so they can add air and they had to add air on all four tires.
Great consumer service
The people are nice. The Jiffy Lube sales tactics need to stop. I was told I needed 2 front tires for 500$, rear brakes and rotors, a fuel system flush, a coolant system flush, and a differential fluid change. I would have spent about 2,000$ if I followed their advice. I asked for an oil change which by the way ended up being over 100$. No, I don't want a follow up. I stopped going there 2 years ago after they pressured my daughter into doing air filter changes and she told them no but they did it anyway. I won't be back, not sure why I went back today. It did give me a reminder of why I don't use Jiffy Lube anymore.
The price is too high! And was not able to use a coupon that was on the website.
Fast and efficient
This location always provide great customer service.
Coupon/Discount
They were fast efficient and friendly!
They real great people good approach and I always get help Ang best service
Always helpful
The customer service was Excellent the gentlemen when I pull up all greet me with such a Big Smile and very professional and Great Assisted from beginning to End. Happy Bless Holiday to All Staffs at Pikesville Location Thank you
prices are way too high
Discount for repeating customers.