Customer Testimonials

Love having a partner for quick fixes in my backyard. Always accommodating. New store is great.

Staff was knowledgeable quick to help one concern was was going into issues I did not go in there for originally I understand the upselling but I would focus on the issue I understand saftey is a concern, Thanks again hope to not have to see you soon but I’m pretty sure I will

First name removed at the Norwood store is very knowledgeable and friendly!

Great service
Had my 20 year ol giant mountain bike fixed up
I looke at some your new bikes but,
Prices a bit of a a shocker
Just can’t believe u ask so much for Chinese bikes
I can get a Japanese Yamaha moto-X dirt bike for what you ask n for that made from China metal, that’s shameful

Service is knowledgable and communicates well.

I went in specifically to see Hannah. We did a bike fit 20 months ago and I wanted another bike fitted if she had my numbers from before. Hannah did! She made the adjustments and I was off to my next chore. Always glad to see the staff at any of your locations.

The team at Norwood listens to concerns and is very helpful. I had a need for a quick turn around on a repair and they were able to accommodate my request.

Thank you!

Very knowledgeable, attentive to customer needs & pleasant

Personal help, fixing and explaining what needs to be done with my sons bike to keep it in optimal running condition.

Great selection and assistance

Everything 😊

PJ was VERY helpful getting me the right bike and accessories! It was a big purchase and I really appreciate her insights and patience.

I came from Agawam so it was a hike to Norwood but totally worth it!

Convenient, friendly, honest, helpful.

Great, friendly staff. More interested in getting you the correct gear than upselling. Great store.

You have good deals online for pre-ordering, knowledgeable staff, great service.

Everyone was so helpful and kind in this process!

Knowledgeable, friendly staff willing to spend the time you need to feel comfortable.
Love my new bike!!
Really enjoyed working with Dan.
Thank you.
Ken

Very friendly and knowledgeable

Friendly service and very knowledgeable of their products!

Always pleasant, friendly and knowledgeable

Personal service and knowledge

Awesome new facility. Fresh merchandise
Great service always
Good luck!

Good information and patient. Thanks

Very knowledgeable sales staff- Alex & Hannah especially

Very helpful service. It was the first time I had been for a time up and they were kind and assisted me quickly.

Repair pickups around my schedule, notification emails, straight forward service.

My son's bike was totaled when he was hit by a car, he wasnt able to go off with his friends which he very much enjoyed until we were able to find a new bike. I started calling around to other local bike shops and the soonest anyone could have the bike he wanted was months away. Landry's had the exact bike, color and size in stock which I was able to purchase over the phone and pick up immediately, just in time for my sons birthday.

Always friendly and knowledgeable customer service.

I visited for service. Even though the shop was busy, they were able to speak with me and were realistic about the time frame. The bike was done on time and the pick up and drop off were very easy. It is riding better than it has in a long time.

The new location is looking great.

Thank you all,
Matt

Large and well lit store in a convenient location with good parking, staff asked me right away if I needed help, bike inspection was thorough, service delivery date was exceeded by 3 days. The experience exceeded all expectations!