based on 2962 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quick
The new staff is not too friendly. it seem like that they think they do you a favor in reality is their job to assist the customers.
No appointment needed - not a long wait, either!
Zach was great. Diagnosed problem quickly and we were back on the road the next day. Great customer service!!
Staff was super kind and helpful. Nico is always great! The oil change I got was done very quickly. I'm thankful for everyone there.
Service was very quick and no appointment was needed.
The staff was very respectful and kind and professional. However, when I left I pulled over in the parking lot to clean my side front windows since the two front ones had been rolled down and left fully open, despite the cold weather. I had just washed my car on the way to your shop so I am very aware of dirt and scratches, etc. When I stepped out to dry the water beads from rolling up my windows, I noticed oil residue on both front quarter panels. As I cleaned the oil off, I noticed two scratches on the passenger side on the bumper and quarter panel. I promptly called the shop and the respectful manager said the next time I come in for an oil change, they will take care of me. Well, that seems nice but it doesn't fix the problem here. I am still left with damaged paint that I have to pay to see if they can buff out the scratches. As nice as the staff was, I am deeply disappointed in the quality of care or the response. Good luck training staff better in the future.
Fast, professional service, comfortable waiting area
It was very fast and the employees were very kind and friendly as well
Sean and Darius are professional, friendly, quick, and good at what they do. They provided good customer service and for that they will get repeat business!
Courteous, professional and prompt service.
Car services done quickly. I thought I understood the pricing but it was different at time to pay. The service reps are always gracious.
Honest and very professional
Everyone was very helpful
Quick, reasonable pricing!
quick and everyone was nice
Efficient
Two associates having a verbal conflict, Distraction::: My $ 10 off not applied. Longer wait time and no discount or coupon was used .
Efficiency
Quick, efficient, friendly.
The service tech stripped my wheel posts on my relatively new car. While the manager replaced them, it leaves me concerned about the quality of work done at this center.
Prompt, quick and friendly service.
The employees were courteous, professional, and quick
Informative, provided recommendations, explained the process's, and allowed us to make the decisions. Overall, Damon Graves and team provided excellent service.
The customer service
Efficiency
Quick service. Wish I got a new sticker and a reset so my Jeep thinks I still doesn't need a change
Everyone was attentive and worked with speed
Everyone is always friendly -- I bring all of my cars there even though the Olney Location is only 5 minutes away from me -- I travel the 25 minutes because of the Great service I receive every time I come there. Would be nice to get a multi car discount.
Professionalism of the representative and the team who worked with me.