based on 7109 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personally services
I am always treated well here
Fast and thorough
Very friendly and all employees work well together
Big shout out to James B, Greg Simmons, and Kareem W. Great service.
All good
Very Helpful and very thorough.
The speed in which my oil change was done.
Quick service at a great price.
Prompt professional service
The young lady who assisted me was very nice and knowledgeable. I will continue to use the services.
Very Happy with the service
Friendly and efficient service.
Friendly knowledgeable
Staff interaction and quickness of the visit.
It was very quick and efficient.
Great and fast customer service
Told me work that I got done last time (3000 miles ago) had to be re done, including diff fluid, brake fluid, spark plugs, engine clean out, etc. BS on constant upsell, didn’t top off fluids or vacuum interior. Left and ended up with a loose heat shield rattling under my car as I pulled off the lot.
Very good service
Customer service was excellent
Professional
I generally go to Annapolis for my oil changes tire rotation. This particular time I went to Gambrills because it was on my way home. The service was good, but the price was too high $13 coupon was all they had available.
2 days after my Service, my car had a low fluid warning for antifreeze. It was low, very low.
There is no leak. Obviously, the crew did not perform the necessary check as promised.
Everything
Great customer service. vey professionals.
I was out quickly, and received a coupon for the service. Every person I spoke with was great.
The men at the Pasadena location were very kind and very helpful.
It was fast, friendly, and well-organized. They recommended some additional services, but didn’t try the hard sell when I declined
Always professional and reliable service
This was the only visit in 20 years we had trouble. Over the years there has never been a hiccup! Today took forever for a simple oil change plus whatever the mechanic saw was needed. The plug on the transmission fluid was jammed on too tight and was damaged when they finally got it off. They went to the Subaru dealer and got a new plug. The manager apologized and said he would give us a discount, which he forgot to do later.